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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Traveller (145)
Room & Suite (56)
Dining (23)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus.
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Property amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Pool
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Residential Neighbourhood
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
86Good for walkers
Grade: 86 out of 100
42Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,109Reviews
196Photos
6Q+A
100Room tips
Traveller rating
  • 790
  • 208
  • 62
  • 28
  • 21
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Popular mentions
Had a surprise party and invited out of town guests and locals. Everything went perfectly from the set up the afternoon before to coordinating my guests, menus made, food was perfect and staff was awesome. All the guests were thoroughly impreseed and loved the hotel, staff,
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Responded 2 days ago
Mike, we appreciate your wonderful comments of The Strathallan Rochester Hotel & a DoubleTree by Hilton. It is a pleasure to know we surpassed your expectations for a memorable celebration. We take great pride in our service and in the quality of the food we serve, so thank you for acknowledging our efforts. We look forward to welcoming you back again when your travels bring you back to our area. Sincerely, Paul Walters General Manager
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Hotel's Favourite
We stayed this past weekend. The Strathallan is already a well known hotel in the Rochester area, so as a Rochester native I went in with reasonable expectations, as I was planning a bit of a surprise for my wife's birthday (a cake placed in the room before we checked in, etc.).
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Response from 00gc, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Responded Nov. 27, 2018
Thank you for choosing The Strathallan Rochester Hotel & a DoubleTree by Hilton. We are grateful to have the opportunity to be a part of your celebration and make your wife’s birthday a memorable one! We are happy to learn we exceeded your expectations, and our staff left such a good impression on you. I will be sure to share your compliments with Denise. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Paul Walters General Manager
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Was in Rochester, NY for a business meeting and this hotel is great. From check in to check out, everything went smoothly. Clean rooms, great accommodations and friendly staff. The Char Steak Lounge was also a great addition to the hotel.
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Responded 6 days ago
Thank you for review of The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton. We take pride in providing well-maintained accommodations and excellent services. We know that small things can make a big difference, especially for our business guests, and it is a pleasure to know you had a great stay. Thank you again for recognizing our efforts and we look forward to welcoming you back soon. Sincerely, Paul Walters General Manager
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Booking and room service were both very bad. Booking is clearly outsourced, the man I spoke to had no knowledge of the hotel, its amenities or any in room dining options that could be ordered to be in room upon arrival. Would not transfer me to someone on site. After 11 minutes
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Responded 1 week ago
Thank you for choosing The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton for your anniversary celebration. We are delighted you had an overall nice stay and that you liked the service provided by Cassie. We will definitely share your compliments with her. Having said that, we are sorry for the issues you had with some of our associates. We take your feedback as a training tool to improve our service going forward. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Paul Walters General Manager
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The pool was freezing, the furniture was being moved above us at 6am (party room above us), housekeeping knocked on the door twice before 8:30am in the morning to clean our room even though we were checking out. The elevators were broken so we walked the 8 flights of stairs and
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Responded 1 week ago
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to deliver exceptional service, and we are sorry for your disappointing experience. We have shared your comments with the appropriate individuals, and steps have been taken to keep these mistakes from being repeated. We hope you will give us another chance to prove that we are committed to providing outstanding service. We look forward to welcoming you back soon. Sincerely, Paul Walters General Manager
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Photo provided by managementThe Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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Photo provided by managementThe Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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Photo provided by managementThe Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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Photo provided by managementThe Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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Photo provided by managementThe Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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12345612
Is it possible for outside hotel guests to pay a small fee to use the hotel pool for a few hours?
Not sure, give them a call
0 votes
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will a couple & 4 kids ages12 & younger be able to share a lg suite? is there rooms with kitchenette s??
The 2 bed suite and the pullout couch would be fine. They don't have the kitchen facilities but do have the refrigerator. The suites are quite large so thee should be plenty of room.
1 vote
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is there regular shuttle service from ROC ? i arrive late on NOV 11. many thanks.
Yes, contact the hotel directly to set up shuttle service. This hotel is only 15 mins from airport. Safe travels!
1 vote
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Has anyone attended a wedding this summer on the rooftop of the Strathallen? What was your experience?
My wedding is going to be there but not in the summer. It is scheduled for 1/28/17. If you are planning a wedding I would call Jackie with the sales team or a wedding planner who help us picked the StrathAllan which is events by Jen.
0 votes
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12
"good luck finding a quiet one"
"Elevators can be a bit loud for you light sleepers."
"Demand a room away from elevators and/or housekeeping storage closets!"
"Ask for city views"
"West side rooms are quieter"
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12345620
PRICE RANGE
US$174 - US$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
strathallan hotel rochester
LOCATION
United StatesNew YorkFinger LakesRochester
NUMBER OF ROOMS
155
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