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Rochester Riverside Hotel

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Traveller (30)
Room & Suite (24)
Pool & Beach (5)
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Overview
  • Excellent38%
  • Very good22%
  • Average11%
  • Poor8%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
Jun. 11Jun. 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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Traveller rating
34
22
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21
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LanguageEnglish
34
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10
8
21
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All reviewsconvention centernumerous placeswedding plannerlook forward to returning sooncatering managerflight attendantnew ownershipfront desk staffview of the riverhotel staffgood sizejessiebreenfrankierenovationshuttle
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1 - 5 of 95 reviews
Reviewed 2 days ago via mobile

Our stay was great. They are working hard in every department. The bar staff is super friendly and are quick to delight you. Mindy & Damion took very good care of us during our stay. Mindy kept us laughing the entire time with her side...More

1  Thank girlpowrr32
Reviewed 4 days ago via mobile

My family and I stayed at the hotel for my sons graduation. The city was very nice, much to do. Hotel was very nice, food and bar staff was great. Literally everything was great minus the worlds worst front desk worker. I don’t remember his...More

1  Thank justin-miler1522
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 days ago

Dear Valued Guest, Thank you very much for your review! I am pleased to hear you enjoyed the hotel and all of the amenities we have to offer. I am very sorry that one of our front desk associates did not provide you engaging, gracious...More

Reviewed 6 days ago

I wish I had read the other reviews before I signed up for $200 a night. Unbelievable dump and horrible management. Over an hour JUST TO CHECK IN! No elevators for 15 floor building. Oh wait, there are two tiny service elevators that are not...More

1  Thank vstrache
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 days ago

Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us.I am very sorry to hear that you were not satisfied with our hotel.We appreciate your comments and your feedback is very important to us as we are...More

Reviewed 6 days ago via mobile

The staff at this hotel is phenomenal,they go above and beyond to make sure you are satisfied considering the challenges they deal with due to the condition of the hotel. I really enjoyed my stay due to the staff there and will return because of...More

1  Thank RyanH350
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 5 days ago

Dear Ryan, Thank you for a five star review and your kind words. Syed Younus General Manager

Reviewed 1 week ago via mobile

Do NOT stay here. I had to stay here for 3 nights and I could not wait to leave. My room keys never worked (the card sensors on the doors seem super old), the walls are grossly thin, and the elevators were broken so we...More

Thank Meredith R
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 6 days ago

Dear Valued Guest, I am very sorry to hear that you were not satisfied with your recent stay with us..We appreciate your comments and your feedback is very important to us as we are always looking for ways to improve our guest experience. Thank you...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$107 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$107 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (30)
Room & Suite (24)
Pool & Beach (5)
Dining (4)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Alexis T
April 3, 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
December 27, 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
September 12, 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"You might be better off staying at a homeless shelter"
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"We had view of the river and the bridges (602). Maybe request this."
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"The King River View Room was wonderful"
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"Find a different hotel"
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