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Rochester Riverside Hotel

33 reviews
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Traveller (21)
Room & Suite (22)
Pool & Beach (5)
Overview
  • Excellent21%
  • Very good18%
  • Average6%
  • Poor21%
  • Terrible34%
1 week ago
“Frankie at the desk was great. Otherwise it was a tough experience.”
1 Dec 2017
“Old, but fine”
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (33)Write a Review
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1 - 5 of 33 reviews
Reviewed yesterday via mobile

Frankie and staff were very pleasant and helpful! I read they have free shuttle to the airport, that's great. Yes, the elevator was being worked on, but they made up for it by offering a free hot breakfast (for four people). I really LOVED the...More

Thank Jodi L
Reviewed 4 days ago

I was actually a bit dissapointed when I checked in and was told that the elevators were not working and that I would need to use a service elevator. But everyone seemed to be quite helpful so it did soften the blow. After I was...More

Thank kbarres16
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 days ago

Thank you for your review of your recent stay. I sincerely apologize for the guest elevators not being operational during your stay, we are currently renovating them so we can provide modern and updated elevators to our guests. We were delighted to hear that Bobbie...More

Reviewed 1 week ago

Elevator was out so had to trek through the back hallways of the hotel. Heat was off in all 4 of our rooms and was in the 50's when we walked in. No fridge in our room. Some had TV's that didn't work. Ours was...More

Thank toddsko79
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize we were not able to provide you with the quality of services you deserve. Our elevators are currently under renovation and our guests will be able...More

Reviewed 1 week ago via mobile

Frankie was so kind and patient with me during my stay. He is very courteous, respectful, and knowledgeable about the amenities! On two or more occasions Jessie drove me to a couple of places for personal errands. During the drive in bad, very cold and...More

Thank nahartsjt1
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Thank you for your comments and we are very pleased that your stay was so enjoyable. It's good to hear that you enjoyed the staff and surrounding area. We look forward to seeing you upon your next visit to Rochester NY. Syed Younus General Mansger

Reviewed 2 weeks ago

The hotel is clean and the staff very friendly. The waitress for the evening meal was very good and also friendly. They more than missed the breakfast mark, as I never got waited on. There was another table that came in after me and left...More

Thank icecream2017
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Thank you for taking the time to give us your feedback from your recent stay. I want to apologize for the lack of service offered to you during breakfast. We appreciate your candid feedback because it provides us with a clear picture of areas in...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Pool
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Pool
Details
Price range
US$112 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$112 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (21)
Room & Suite (22)
Pool & Beach (5)
Dining (4)
Hotel & Grounds (33)
Business Centre & Event Rooms (9)
Bathroom (2)
Questions & Answers
Ask a question
Gretchen W
27 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
12 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Katiebeth52
4 February 2016|
AnswerShow all 3 answers
Response from travelfacto | Reviewed this property |
Although i would recommend a different hotel altogether!
0
Votes
Room Tips
"Ask to see the room first."
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"Ask about where internet is strongest"
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"Stay on the first floor so you don't need to use the elevator."
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"YES. CHoose the HoLiday INN or HIlton"
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