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Rochester Riverside Hotel

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Traveller (31)
Room & Suite (35)
Dining (6)
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Overview
  • Excellent37%
  • Very good21%
  • Average11%
  • Poor10%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (119)
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LanguageEnglish
41
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26
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All reviewsconvention centernumerous placeswedding plannerunder repaircatering managerburger barlook forward to returning soonnew ownershipguest elevatorsflight attendantexcellent front desk staffview of the riverenjoyed my stayhotel staffshuttle servicejessiebreen
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11 - 15 of 118 reviews
Reviewed 1 week ago via mobile

This place is crap. All of the customer elevators were out of order. Guests and staff shared 2 slow, dirty service elevators. On the ground floor you had to access the elevator by the laundry room. When we checked in, the wait to use the...More

Thank Barry G
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 5 days ago

Dear Barry, Thank you very much for taking the time to review your recent stay with us.I am very sorry to hear that you were not satisfied with our hotel.We appreciate your comments and your feedback is very important to us as we are always...More

Reviewed 1 week ago

Penisha was always helpful and ready to provide advice and amazing customer service to all of the guests at Rochester Riverside. I also appreciated the shuttle driver, Sam, who picked us up and dropped us off at the airport. Using Uber and Lyft adds up,...More

Thank Devan K
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 5 days ago

Dear Devan, Thank you for taking the time to post a review of your recent stay at our hotel. I appreciate your positive comments regarding your interaction with the hotel team. Your kinds word are truly appreciated and I will share them with the team....More

Reviewed 1 week ago via mobile

Came in from from out of town for a family affair and didnt expect to stay here but im glad i did. I wasnt able to get a hotel by the airport because the systems were down stopped by The Rochester Riverside Hotel and was...More

Thank Johnette W
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 5 days ago

Dear Johnette, Thank you for taking the time to post a five star review of your recent stay at the Rochester Riverside Hotel. I am very happy to hear you enjoyed your stay and Francis went above and beyond to take care of you. We...More

Reviewed 2 weeks ago

I have lived in Rochester all my life and this was my first stay at Riverside. We spent one Saturday night for my 50th birthday. The front desk staff were so friendly and helpful even though the hotel was totally booked up with The Elks...More

Thank Laura W
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 weeks ago

Dear Valued Guest, Thank you very much for taking the time to write a review about your recent stay. I am very happy to hear that you had a great time and my staff went above and beyond to service you. We appreciate the feedback...More

Reviewed 2 weeks ago via mobile

I was having a rough day until I stepped into the hotel. From the minute I checked in the staff was so welcoming. I had the pleasure of checking in with Francis. She answered all of my questions and made me feel like I was...More

Thank ashelycruz19
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 weeks ago

Dear Valued Guest, Thank you for a five star review and for your kind words about Francis, Thank you very much for staying with us and we look forward to welcoming you back in the near future. Syed Younus General Manager

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$97 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$97 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (31)
Room & Suite (35)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Questions & Answers
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Alexis T
April 3, 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
December 27, 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
September 12, 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"Wait until the construction is done, then river views on the upper floors."
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"higher floors have city skyline view"
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"Rooms overlooking the river have a nice view"
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"You might be better off staying at a homeless shelter"
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