My wife was feeling ill and we were given a room at 10:00 am. Staff was very accommodating. The room was quiet, clean and spacious. Breakfast was served in a sparkling clean area and the quality of the food was very good. Staff kept the...More
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Location, location, location. This hotel seems to exist mostly for those who get in very late or need to get up very early to make a flight. I fell into the latter category, so was hoping for a decent night's sleep, little more. Check-in was...More
As this location is so convenient to the Rochester airport and what we needed to accomplish while we were there, it leaves much to be desired. I look for a location that is convenient, breakfast included, pleasant and friendly, but most of all...clean. This location...More
Dear Guest, I am so sorry to hear that you did not enjoy our breakfast as well as our cleanliness, I have spoken to both departments regarding your feedback on how we can improve our guest experience. I am so very sorry that you did...More
Yet again an old property with nice enough front desk staff but completely dishonest about the AC. If I pay you to stay in one of your rooms, you don't get to save money by centrally controlling my AC in the Summer. I will set...More
Dear Guest, I am so sorry to hear that you did not enjoy your last stay with us. I pologize that your A/C was not working properly and that we were unable to resolve it during your stay. I have passed your concern and feedback...More
Unless you need the convenience of being across the parking garage of the airport, I would not stay here. I stayed in room 319. I had to unplug everything and replug to get the cable to work every day. And then I still couldn't get...More
"Corner room on the 2nd floor is great - can enter through back door and walk one flight right to your room"
"go elsewhere where parking is truly complimentary for your trip"
"We were on the third floor. I think any room would be great. It was very quiet even though we were at the..."