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Country Inn & Suites By Carlson, Rochester Airport - University Area

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505 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester Airport - University Area
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Showing 502: English reviews
Tennessee Ridge, Tennessee
Reviewed 15 December 2015

Once again this hotel never seems to amaze us. Fantastic courteous service as soon as we came in the front door. We have stayed at this particular hotel for a number of years when we come back through and its nice to be personally welcomed back. Can't say enough about the friendly staff especially Patricia, Marta and Nio. If I...

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1Thank SouthernAndIrish
West Bloomfield
Reviewed 15 December 2015

We were pleasantly pleased at how big the room was. The bathroom, not so much. The toilet and shower are in a tiny space, and the sink is outside of the bathroom. But there is a nice extra room off the bedroom. For some reason, our TV's did not work in the first room, but the desk person got us...

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Thank Fred S
Venice, United States
Reviewed 14 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank David R
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Burlington, Canada
Reviewed 12 December 2015

- Unfriendly front desk staff. Greeted us when we checked in with the threat if our kids were too loud we would be thrown out. Was completely shocked. Should have left then. - bathtub disgusting...kept backing up. Complained three times and they did nothing about it. - food from previous guests still in fridge - not worth the money

Review collected in partnership with Country Inns & Suites By Carlson
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Thank familyroadtrips2015
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity to exceed your expectations. Should you like to further discuss your stay please reach out to me directly at ntaft@visions-hotels.com Nicole...

Springfield - Delaware County, Pennsylvania
Reviewed 27 November 2015

We stayed at the Country Inn & Suites while on a college visit at Rochester Institute of Technology. The front desk attendant was welcoming, but appeared to be a one-man show as he was checking people in/out and handling any guest requests. The hotel advertised free dinner on certain nights, which wound up being a voucher and trip to a...

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Thank MRGalant
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the complimentary breakfast and dinner. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suite Brighton

Campbell, United States
Reviewed 22 November 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank John A
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Brockton, Massachusetts
Reviewed 14 November 2015

A wonderful place to stay. Close to the airport and major highways. Friendly staff, especially Marta, Tricia, Nio and Coral. Our room was comfortable and clean. The breakfast each morning was fresh and delicious. I would recommend this hotel when you visit Rochester NY!

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Thank kmitc804
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suites Brighton

Baltimore, Maryland
Reviewed 10 November 2015

The airport shuttle didn't arrive until after an hour wait. The room was clean but noisy. The first person who answered my call for shuttle for unprofessional. But the second person I talked to was very helpful.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank tt1273
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that you had a noisy room.Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again. Nicole Taft General Manager Country Inn &...

Canaan, New Hampshire, United States
Reviewed 25 October 2015

This is my go-to hotel for visits to Nazareth College to see my daughter. Front staff very friendly, room is clean. I will continue to use Country Inn & Suites without a doubt as the price is always right. I still wish that the entrance to the hotel was in a better location, but there isn't much that they can...

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1Thank Mary C
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Mary C: Thank you so much for your feedback! We are so glad that you enjoy the cookies. They are pretty awesome.We are glad that you enjoyed your stay and look forward to seeing you on your next visit with us!! Yours in hospitality, Nicole Taft General Manager Country Inn & Suites Brighton

New Oxford, United States
Reviewed 21 October 2015

Review collected in partnership with Country Inns & Suites By Carlson
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2Thank Michelle S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

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Near Country Inn & Suites By Carlson, Rochester Airport - University Area

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Region: United States > New York > Finger Lakes > Rochester
Price Range: $130 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and other travellers.
5 questions
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Augusta, Georgia
over a year ago
Seneca Falls, New York
over a year ago
Albany, New York
over a year ago
holtsville
over a year ago
Palatine, Illinois
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms actually are all good, there is no better spot to be.”
 of 5 bubbles MsShammy, 25 Jan 2017 | Read review
“First floor got noisy in the morning.”
 of 5 bubbles annf5624, 29 Aug 2016 | Read review
“make sure the price is in writing and its correct.”
 of 5 bubbles spooky2683, 5 Aug 2016 | Read review
“The complimentary cookies at the front were delicious and the coffee at the entrance was a plus.”
  • clean bathroom
 of 5 bubbles karlas334, 24 Jun 2016 | Read review
“Do not pay the extra for a "suite"....the regular room was very much less expensive and would have worked as well.”
 of 5 bubbles 558kathleenh, 2 May 2016 | Read review
5 of 5