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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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510 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester Airport - University Area
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Showing 507: English reviews
Northville, New York
Reviewed 2 May 2016

Booked a "Suite" at the Country Inn & Suites, Rochester-Brighton and was very disappointed. The set up of the suite was very inconvenient. The entry into the room had a double sink on the right, bathroom door on the left and a closet, mirrored door on the riight next to the sinks. We needed a "suite" for more room for...

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Helpful?
Thank Kathleen H
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Kathleen H: Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Reviewed 2 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 738jeffreyd
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Syracuse, New York
Reviewed 30 April 2016

My family and I needed a few days away from reality, and this hotel provided all that was needed! The staff was very helpful in helping us find local entertainment for our visit. We will definitely be going back!

Review collected in partnership with Country Inns & Suites By Carlson
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Thank 147natishaa
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear 147natishaa: Thank you so much for your feedback! We are glad that you enjoyed your little getaway with us. We look forward to seeing you again!!

White Plains, New York
Reviewed 28 April 2016 via mobile

I like Country Inn & Suites in general. It's always a great value, and the staff is clearly well-trained in customer service. This one is a perfect example. I was there with my son on a college visit. The location was perfect and, at $70 a night including breakfast, we were able to have a couple of nice dinners. I...

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Helpful?
Thank Globetrotter613
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Globetrotter613: Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us and hope to see you again when you are in the Rochester Brighton area.

Elmira
Reviewed 27 April 2016

Hotel lobby was dirty our room.which looked nothing like pictures was dirty on walls the furniture was super beat up scratches down the stands, the desk chair was falling apart. The bedding was lumpy and was all wrinkled . The housekeeping needs work . The rooms and furniture needs updating bad . Won't return will pay an extra 10$ for...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Clfrost
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Clfrost: We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Rochester, New York
Reviewed 24 April 2016

This property was welcoming from the moment that we arrived. The two rooms we occupied were clean, comfortable and quiet. The breakfast was very good and the staff top-notch. The rate was great considering the busy area. I would highly recommend this hotel!

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Joseph S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Joseph S: Thank you so much for your feedback!! We appreciate the time that you took to share your thoughts with us. We look forward to seeing you again when you are in the Rochester Brighton area.

New York City, New York
Reviewed 22 April 2016

The staff knows your name and goes the extra mile. Cookies at the door, breakfast and quick check and out. Next to two restaurants Delmonicos Italian and .TGIF also. Price was reasonable and I stay there once a month.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Aris P
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Aris P: Thank you so much for you kind words. I have shared your comments with our entire team. We appreciate you staying with us and look forward to your next visit.

Reviewed 10 April 2016 via mobile

Room was not ready at time of check-in they would not even offer us anything else they made us wait they were very rude especially woman that was in charge we also stayed on such a busy weekend the whole night we heard a baby crying in the hall and breakfast was very packed would never stay there again for...

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Helpful?
Thank Renee S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Renee: We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. Renee, we take every effort to make sure that all guests are affected as little as possible when the room is not ready. We hope you will consider us again when you are in the area.

The Catskills
Reviewed 10 April 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Catskilliana C
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Reviewed 8 April 2016 via mobile

Staff friendly the rooms where small and the carpet was stained we were a family of 5; 2 adults 2children and an 8month old. I USED POINTS (NO UPGRADE) I was offered to pay $60 to upgrade once approved by someone the guy said he had to call n get an approval from... I didnt even hesitate I left immediately...

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Helpful?
Thank Shakeita M
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Shakeita: We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please reach out to Club Carlson Rewards if you require additional assistance in this matter.

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Near Country Inn & Suites By Carlson, Rochester Airport - University Area

Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Region: United States > New York > Finger Lakes > Rochester
Price Range: $120 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and other travellers.
5 questions
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Augusta, Georgia
over a year ago
Seneca Falls, New York
over a year ago
Albany, New York
over a year ago
holtsville
over a year ago
Palatine, Illinois
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms actually are all good, there is no better spot to be.”
MsShammy, 25 Jan 2017 | Read review
“First floor got noisy in the morning.”
annf5624, 29 Aug 2016 | Read review
“make sure the price is in writing and its correct.”
spooky2683, 5 Aug 2016 | Read review
“The complimentary cookies at the front were delicious and the coffee at the entrance was a plus.”
  • clean bathroom
karlas334, 24 Jun 2016 | Read review
“Do not pay the extra for a "suite"....the regular room was very much less expensive and would have worked as well.”
558kathleenh, 2 May 2016 | Read review
5 of 5