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Fairfield Inn & Suites Rochester West/Greece

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Fairfield Inn & Suites Rochester West\/Greece
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99 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Rochester West/Greece
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Showing 99: English reviews
Toronto, Canada
Reviewed 27 May 2016

Stayed here for a weekend when visiting The Strong Museum of Play. It's a great location (just a 10-15 min drive), with lots of restaurants and shopping in the near vicinity. Hotel is VERY clean, and the staff (esp Chris at the front desk) is friendly & helpful. The breakfast was great, too -- fresh, well-stocked, and a typical variety....

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Helpful?
Thank Alex D
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello Alex D.! Thank you for taking the time to review the Fairfield Inn Rochester West/Greece, we appreciate your comments and are delighted you enjoyed your time with us. I will be sure to pass along your comments to Chris as well. We do hope to see you again, if your travels bring you to Rochester. Best Regards,

Rochester
Reviewed 18 May 2016 via mobile

I reserved this room for my wife's grandparents to stay at after my wife's surprise party. The staff was very friendly and all of our needs were meet. Also the updated lobby and hotel are very well done and we had no issues. Highly recommended if you are looking for a place to stay at in the Rochester area.

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Helpful?
Thank 1thebus1
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello 1thebus1! Thank you for taking the time to review our hotel. I do hope our wife had a great time at her party and are delighted your family enjoyed their time with us. Please visit us again! Warm Regards,

Burlington, Canada
Reviewed 17 May 2016

Stayed here many times when it was a Courtyard a while back and have been a few times since the changeover. All in all a nice re-do for this level of hotel. Great location next to a number of good bars/restaurants. However, had a problem with wireless service that was so bad it was better to hook up to the...

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Helpful?
Thank Atnib
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello Atnib! Thank you for taking the time to review our hotel. We appreciate you comments and have worked with our internet service provider to ensure this issue has been addressed. Warm Regards,

The Villages, Florida
Reviewed 16 May 2016

I can't say enough good things about the staff at this Marriott property. Everyone from the many front desk people (I was there for 9 nigthts), the cleaning staff & the breakfast area personnel were friendly & more than accommodating. My niece had surgery at the Mayo clinic & we had to rotate 3 ice packs every 3 hours for...

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Helpful?
Thank katgirl999
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello katgirl999! Thank you for taking the time to review our hotel. We appreciate your kind words and are delighted your time with us was enjoyable. Our team is very dedicated to ensure each guest has a memorable experience and we are happy this was the case with your family. We look forward to seeing you again if your travels...

Chicago, Illinois
Reviewed 30 April 2016

Although it's a Marriott property and that's why I booked but my stay was really UNPLEASANT. It was a last minute booking and i saw the pics online of the room and lobby and decided to book. Room itself was ok but the bed was too small for me. Coffee pot was dirty. I some how slept right after checkin...

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Helpful?
Thank Rock_Chicago28
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello Rock_Chicago28! Thank you for taking the time to review our hotel. I do apologize your time with us did not meet the expectations you have come to know as Marriott. Thank you for letting us know of the issues in your room. Please know, we will look into the shower pressure and iron in that room to ensure they...

Reviewed 26 April 2016

I stayed for one night and the hotel was average. The lobby area has been done over, but the rooms seem not as modern and large as other Fairfield Inn's. The staff was pleasant, morning breakfast was just OK.- there were some minor issues like running out of coffee and some of hot items weren't that hot. I inquired about...

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Helpful?
Thank TheMM16
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello Michael S! Thank you for taking the time to review our hotel. As we pride ourselves on providing an exceptional experience, we have fallen short during your stay. Please accept our apologizes. We do take all guest comments seriously and I will make sure to discuss your comments with the appropriate team members, Warm Regards, Lynn R.

Baldwinsville, New York, United States
Reviewed 6 April 2016

We spent one night in this hotel after a very long day at WGI regionals and I'm so glad we did. Since it was an all-day affair lasting into the evening hours, my younger daughter and I were able to leave the competition, check-in and take a nap. Beds are very comfortable. Pool and spa were just what we needed...

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Helpful?
Thank Catherine C
Lynn R, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Hello Catherine C.! Thank you for taking the time to review the Fairfield Inn Rochester West/Greece. We appreciate your comments and are delighted you were able to get some fun time in the pool and spa! We do hope to see you again if your travels bring you to Rochester. Best Regards!

New Haven, Connecticut
Reviewed 20 February 2016

Everything was great! I have no complaints. My room was clean, well decorated and comfortable. It even had a bluray player! The continental breakfast was solid. I used the fitness center which was clean and well maintained. The front desk staff was always very pleasant. My room was quiet and the bed was incredibly comfortable. I traveled here on business...

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Helpful?
Thank sailgirl1224
Christin W, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Thank you for taking the time to share with us your experience. Its great to hear you had a pleasant stay. I will be sure to share your feedback with the entire staff as well.

Bolingbrook, IL
Reviewed 20 February 2016

This is the second time I have been at this hotel and my first visit was better. I asked for the same accommodations as last time, but ended up with pretty much a standard room with two queens. I didn't like the fact that no hair dryer was available. The breakfast was o.k. -- they did have a nice variety...

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Helpful?
Thank Virginia A
Christin W, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

Thank you very much for your feedback. I am sorry to hear that your stay was less than enjoyable. I will be sure to get the hot tub issues resolved right away. The hairdryers are in all the rooms located in the closet. I will be sharing your response with my leaders here so that we can ensure better experience...

Seattle, Washington
Reviewed 7 January 2016

I spent 185 nights in Marriott hotels in 2015, almost all in Courtyards. This is my first Fairfield stay and it has been an excellent experience - I plan to have this be my "home away from home" during my 8-10 months in Rochester. Why? First off, is the professionalism and niceness of the front desk staff, secondly it is...

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Helpful?
Thank NGMART
Christin W, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this review

I can't thank you enough for taking the time to share your experience. It is a very rewarding feeling to know that we made such a good impression on such a seasoned traveler like yourself. Our team truly has a passion for hospitality and will be elated to hear about your feedback and the service they provided. Thank you so...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Rochester West/Greece

Address: 400 Paddy Creek Cir, Rochester, NY 14615-2649 (Formerly Courtyard by Marriott Rochester West / Greece)
Region: United States > New York > Finger Lakes > Rochester
Price Range: $132 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Rochester West/Greece 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Rochester West / Greece Hotel Rochester
Rochester Courtyard
Rochester Marriott
Hotel Style:
#6 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Rochester West/Greece staff and other travellers.
1 question
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Skaneateles, New York
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Rochester West/Greece staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was very happy with my third floor room in a central location.”
 of 5 bubbles 516stephenp, 23 Oct 2016 | Read review
“Stayed here several times and never had a noisy room”
 of 5 bubbles DMSNYC, 1 Sep 2016 | Read review
“Pick a first floor room at end of the hall for a quiet stay”
 of 5 bubbles billl187, 22 Aug 2016 | Read review
“Ask at the desk if there are large groups staying, and ask to be roomed away from them.”
 of 5 bubbles alexdN5975XQ, 27 May 2016 | Read review
“There are rooms with King beds & recliners but you need to request them.”
 of 5 bubbles katgirl999, 16 May 2016 | Read review
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