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Hilton Westchester

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Hilton Westchester
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492 Reviews from our TripAdvisor Community

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Showing 484: English reviews
New York City, New York
Reviewed 1 week ago

We were here on New Year's eve for one night as we were attending a wedding in the area. This is a large, sperad out hotel with several different wings. In order to get from the front desk to our room, we had to use two different elevators, walk down several corridors. It was so confusing that we had to...

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Helpful?
Thank Joan M
Toronto, Canada
Reviewed 2 weeks ago via mobile

If you are interested in awful service this is the place for you. Your experience will begin with a pandering insincere welcome followed by a "your room isn't ready yet". Even though check in is officially at 3, the staff treats it as more of a suggestions than a real check in time. You are best served to check back...

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1Thank creichmann
Washington, Dc
Reviewed 2 weeks ago

Traveled to visit family in the Bronx. Greeted wth warm cider and bottled water which was GREAT! Easy access to NYC. Pool was great! Dinner at the restaurant was nice too. All slept well in room away from the elevators. Would stay here in the future.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jasmine G
United States
Reviewed 2 weeks ago

Overnight stay for the holiday. Great location. Service was excellent. The decor was wonderful. Rooms were clean and inviting. The bed was comfortable. My only problem was the food-it was not very good.

Review collected in partnership with Hilton Hotels & Resorts
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Thank wendydR8155EF
Jupiter, Florida
Reviewed 2 weeks ago

The hotel was lovely and the personnel were excellent. However, do not expect any restaurants or stores within walking distance. The hotel does have a shuttle on the half hour. The restaurant is very limited with vegetarian selections for lunch and dinner.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brucew822
Kai F, General Manager at Hilton Westchester, responded to this review

We are delighted to have served you and we do want to share the number of shops and restaurants a short walk away that our shuttle can also take you too on these cooler days as well.

New Rochelle, New York
Reviewed 3 weeks ago

I would recommend the Rye Town Hilton and Hilton Hotels, Great Staff, Rooms, Pool, Bar and Restaurant! They make you feel like you are at HOME! Will use Hilton again in the Future! I am very happy with the Service and quality of the Hotel! Thanks Hilton! Paul

Review collected in partnership with Hilton Hotels & Resorts
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Thank Paul C
Kai F, General Manager at Hilton Westchester, responded to this review

Greatly appreciate the tremendous feedback and look forward to hosting you again soon.

bOYNTON bEACH, United States
Reviewed 3 weeks ago

The lobby and the dining area were very drafty and cold. The lighting in the room was very poor. The bathroom lacked ample storage space for toiletries as well as a makeup type mirror. Maintenance had to be called for lack of hot water.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lawrences601
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for allowing us the opportunity to correct these items and regain your confidence.

White Plains, New York
Reviewed 4 weeks ago

The service was terrible. I wanted room service and they intentionally did not answer the phone until after 11. At which time they said room service was over at 11. Then I ordered food and they would not let it be delivered to my room. And I am supposed to be a Hilton honors member.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank F5014EEbrunop
Kai F, General Manager at Hilton Westchester, responded to this review

This has been addressed with our team to ensure that won't happen and again and we apologize. We are looking forward to your return so we can Make it right.

Brewster, New York
Reviewed 4 weeks ago

Large hotel, horrible parking and nickle and dime you for everything. Don't walk in with dirty shoes, or they will charge you for that too. Seems to be like Delta airlines! Large lobby seems nice, but most furniture is outdated and uncomfortable as well...that's with a 4 dollar coffee to boot.

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1Thank crespot88
Kai F, General Manager at Hilton Westchester, responded to this review

We pride ourselves on offering a relaxing retreat setting as one of the finest hotels in Westchester. We regret you dint enjoy our gourmet Illy coffee. Our hotel continues to make new enhancements each day and hope you come back to see the changes soon.

Cary, North Carolina
Reviewed 4 weeks ago

The thermostat in the room did not function, as a result the room stayed with the fan blowing continuously. My family and I literally will be requiring me to wake up and turn off the heat periodically. Eventually the room will become too cold and I would be forced to turn the heat back on. This did not make for...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Z9285UKmichellew
Kai F, General Manager at Hilton Westchester, responded to this review

We greatly apologize for the difficulty you had and have corrected the issue. We do hope to have you stay with us again so we can regain your confidence in us.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Ave, Rye Brook, NY 10573-2821
Region: United States > New York > Westchester County > Rye Brook
Price Range: $175 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Priceline and Travelocity so you can book your Hilton Westchester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County/Rye Brook, NY
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Westchester staff and other travellers.
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Questions? Get answers from Hilton Westchester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that is easier to find and more convenient to the frant desk, common areas.”
 of 5 bubbles 929joanm, 3 Jan 2017 | Read review
“485 orany room facing the woods”
 of 5 bubbles S2449JRchristophert, 2 Dec 2016 | Read review
“Just say no to any 100 level rooms”
 of 5 bubbles MikeR2011, 29 Nov 2016 | Read review
“The hotel is extremely spread out so inform if you have mobility issues.”
 of 5 bubbles 440shellyc, 30 Oct 2016 | Read review
“The second floor does not require an elevator or stairs. Each wing is quite long so try to be closer to the lobby.”
 of 5 bubbles melskins, 15 Oct 2016 | Read review
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