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Hilton Westchester

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Hilton Westchester
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521 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Galveston
Reviewed 13 October 2015

Hilton hotels are know for there great service. Not so this hotel in Rye, NY. The check in was fair, no mention of breakfast coupons and the food selection very below par. The service in the restaurant was slow and the servers grumpy.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cathy R
Kai F, General Manager at Hilton Westchester, responded to this review

We pride ourselves on providing exceptional service and creating memorable experiences but obviously fell short during your recent visit. We greatly appreciate your insight so we can review with our team and make the necessary changes to improve moving forward.

Atlantic City, New Jersey
Reviewed 6 October 2015 via mobile

Terrible customer service at front desk and on their teleservice. Never have I dealt with incompetence like this, so good luck if it's a weekend in demand. First they have no rooms, then they do, took all my info and never actually saved my room. Then I called and spoke to 4 different people. I decided I'd rather take my...

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Helpful?
Thank tripgirl1957
Kai F, General Manager at Hilton Westchester, responded to this review

Hopefully we have an opportunity to have you stay with us in the future and sorry you didn't this time.

Sewickley, Pennsylvania
Reviewed 5 October 2015

Like many Hilton's that have been around this hotel clearly has seen better day's. As many reviewers have indicated it is tired, and showing its age. During a recent trip to the hotel, it was quite clear that it is a popular location for weddings and wedding receptions. On the day I arrived I was greeted by 5 fire engines....

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Helpful?
Thank golfkid62579
Kai F, General Manager at Hilton Westchester, responded to this review

We do enjoy being the most popular wedding destination based on the beautiful location and exceptional staff. We do have multiple buildings that all connect but can also be accessed via our walking paths with your gest room key as well. We do appreciate the insights and look forward to welcoming you back soon

Morristown, New Jersey
Reviewed 4 October 2015

We held our wedding at the Hilton Westchester on 8/22/15 and it was a wonderful experience. Janet Mirabella, the catering sales manager, was our main contact for our event. She was extremely helpful, professional, and genuine, and she was by my side the entire night of the wedding. The Hilton accommodated all of our unique requests and provided flexibility to...

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Helpful?
Thank Cmull86
Kai F, General Manager at Hilton Westchester, responded to this review

Congratulation on your wedding celebration and we are glad to have helped create lifelong wonderful memories for both of you and your family and friends. We look forward to having you back for anniversaries to come. Wishing you all the best.

Redmon, United States
Reviewed 4 October 2015

This is an appropriate facility that will meet all of your expectations. It is relatively near New York City, but completely without that overcrowded urban feel. Parking is accessible and carries no extra charge. The interior is clean and the staff is friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Amit K
Kai F, General Manager at Hilton Westchester, responded to this review

We offer a great setting for both the leisure and meeting attendee to relax and rejuvenate. Hopefully we see you back with us in the near future.

Jacksonville, Florida
Reviewed 3 October 2015 via mobile

We stayed there in May It's in a nice area and has decent amenitie There is a nice walking trail if you leave the property where you can walk to a park As it was spring all flowers were blooming Would probably be less appealing in winter Great access from west cheater airport Rooms and hotel could benefit from a...

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Helpful?
Thank upkudonirastreet
Kai F, General Manager at Hilton Westchester, responded to this review

Time to have you back again and enjoy the wonderful fall foliage or this winter to sit around the fireplace to enjoy the relaxing environment.

Chefchaouen, Morocco
Reviewed 30 September 2015

I am at a 3-day conference and while the staff is incredibly helpful, cheery, and willing to do anything to make the stay better, it can't camouflage this tired hotel. The furniture in my room is scratched and dated, the room is very dark even with all the lights on, and some things just plain don't work. The coffee maker...

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Helpful?
Thank citaborea
Kai F, General Manager at Hilton Westchester, responded to this review

We are delighted that you found our staff to be wonderful and greatly appreciate some of your observations as well so we can make necessary adjustments. Look forward to having you back in the near future.

West Palm Beach
Reviewed 28 September 2015

The hotel is in a perfect location. Lush wooded, terraced area. Near all major roadways. A business hotel. Clean, attentive staff, slept like a baby. Tasteful room decor. The lobby area needs updating.

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Helpful?
Thank Sermanth23
Kai F, General Manager at Hilton Westchester, responded to this review

Rest and relaxation is at the core of a guest experience here and we are delighted that you were able to enjoy our wonderful and relaxing surroundings.

Nassau County, New York, United States
Reviewed 28 September 2015

Huge hotel in beautiful setting. Confusing driving signage. Waited over an hour for check-in. Room clean and fresh smelling. Room and bathroom decor dated. Breakfast buffet selection warmed up, not very appealing.

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Helpful?
Thank Eric M
Kai F, General Manager at Hilton Westchester, responded to this review

Glad you enjoyed your stay during such a wonderful event. We greatly appreciate your insight so we can continue to improve on the experience.

Albany, United States
Reviewed 25 September 2015

Attended a two-day conference here. The room was clean quiet and comfortable. All staff and service encounters were friendly and helpful. The amenities were all top-notch and useful. Would definitely stay again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lynne S
Kai F, General Manager at Hilton Westchester, responded to this review

Always happy to hear about the great experiences our guests enjoy while visiting the property. Hopefully you get to stay a little longer next time and get some relaxation time in as well.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Ave, Rye Brook, NY 10573-2821
Region: United States > New York > Westchester County > Rye Brook
Price Range: $188 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County/Rye Brook, NY
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Westchester staff and other travellers.
14 questions
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Questions? Get answers from Hilton Westchester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back of the hotel (I called it "Forest View") are super private and quiet!”
 of 5 bubbles I2465CIjorgeg, 19 Feb 2017 | Read review
“I like the 2nd floor best.”
 of 5 bubbles OriginalDomainDiva, 18 Feb 2017 | Read review
“Try to get a room with a safe, not all have them.”
 of 5 bubbles Around917, 24 Jan 2017 | Read review
“Ask for a room that is easier to find and more convenient to the frant desk, common areas.”
 of 5 bubbles 929joanm, 3 Jan 2017 | Read review
“485 orany room facing the woods”
 of 5 bubbles S2449JRchristophert, 2 Dec 2016 | Read review
5 of 5