I have stayed here for at least 8 years in the past summers. It was great until this year. I was unable to stay in August due to Covid restrictions on travel. I was told they would not give a refund. I could rebook for a later date. I came here in October. 3 outlets did not work in the room. There is No land line. I had plugged my phone to charge which didn’t. There is no land line in the room. In an emergency no way to call for help. Also No one at the front desk past 7:30 PM. When I asked to speak to a manager the staff said they didn’t know how to reach anyone. I should call Expedia. I checked out early. This place is sketchy.
When I saw the rooms I was shocked! It was not clean at all! In Covid time, cleaning is the most important thing. People smoke inside rooms, it smells so bad, blankets have hokes from cigarettes. I paid for 2 nights, and did not stay even one! End up renting a hotel in Holiday inn. Stuff did not wear masks!
What a waste of money. Very uncomfortable atmosphere and unclean. They don't offer refunds because they know once people get their they wont stay and will want their money back. PLEASE don't make the same mistake I did.
We have stayed at this hotel for over 15 years, since the new owners took it over a few years it has gone downhill. This year, they refused to refund our money (that was paid in full in December) even though we adhered to their policy of canceling more than 75-80 days prior to check on. Management ignored all calls and emails for three months. We pulled up to the hotel and saw that the pool had been drained and filled with rocks, When we checked in the manager was extremely unprofessional and rude. We did not feel safe and we left not even staying the first night.
We have stayed at The Springs for over 15 years, there have been issues since the new owners took over a few years ago. Due to medical issues, we tried to cancel three-four months earlier, the owners never responded until June when we were told they would not honor their refund policy.,Use it or credit next year they said. We got to the hotel, pool was filled in with rocks, room not very clean, and manager belligerent, since we knew we wouldn’t get any sleep ( hotel did not feel safe) we left and went to a reputable hotel.