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The Saratoga Hilton

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1,169 Reviews from our TripAdvisor Community

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Showing 1,163: English reviews
New york
Reviewed 2 weeks ago

Service here is hit or miss. A lot of the staff seemed bothered or annoyed by requests that other hotels are happy to assist with. I travel monthly for work. I'd stay at other hotels next time I'm in the area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 742marcelah
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you for taking the time to post your review on TripAdvisor. I sincerely apologize for your less than satisfactory experience during your visit with us. Please know that we do value your feedback and take it very seriously. Our staff takes great pride in delivering excellent hospitality, anything less is unacceptable. Thank you again for bringing to our attention...

Dix Hills, New York
Reviewed 2 weeks ago

This hotel was very nice. The rooms were very clean. The staff was very helpful. The hotel is located very close to town. A cat drive away from many places to eat and shop it is also walking distance from a lovely, Main Street little town Bring your walking shoes.

Review collected in partnership with Hilton Hotels & Resorts
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Thank U1177KQdianeb
Bradford, Pennsylvania
Reviewed 2 weeks ago

I spent two nights at this hotel in order to attend a conference at the hotel. The rooms were nice and very clean too. The staff was friendly. The food at the conference was catered by the on site restaurant, it was absolutely wonderful. Keep up the good work!

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Helpful?
Thank Steve s
middletown, ny
Reviewed 2 weeks ago

Sink was broken and worked on from 11:30 pm through 12 am; it flooded the floor and still had to wait for new towels before I could wash my face and sleep. Next morning the water was backing up in it and could not wash my face or brush my teeth. I used a bottle of water over the toilet...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank coley2882
Amsterdam, New York
Reviewed 3 weeks ago

Great location within Saratoga. There was some construction going on so parking was tough. Had a small clerical mistake and got passed it. Staff was friendly and professional. Rooms were spacious and comfortable. Would stay again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank I4382AIthomas
Delft, The Netherlands
Reviewed 3 weeks ago via mobile

Stayed in this hotel for the first time in Saratoga Springs for a conference. Welcomed by friendly and professional personnel. The room on the fourth floor I stayed was nice and clean (see the pictures). Because we travelled 17 hours by plane, I hoped to get some rest. Unfortunately they were doing a lot of reconstruction so it was very...

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Helpful?
Thank WatTedzegt
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

We were extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Tripadvisor. What really makes us feel proud to hear is about the friendly and polite services provided by our staff. It has always been our aim to hire employees with a positive attitude who...

Kuwait City, Kuwait
Reviewed 3 weeks ago

It's been a while since I was here, but it's a beautiful hotel, with lovely rooms. Very convenient to everything, you can walk down the main street to tons of gorgeous boutiques and coffee shops and restaurants. You can catch a taxi easily for a great price to everywhere else :) LOVE it!

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Helpful?
Thank GourmetGirl2017
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thanks for your stay and review! We're delighted to hear your that you had a great experience with us, and that you enjoyed downtown Saratoga Springs! We appreciate your feedback, and we look forward to having you as a repeat customer very soon!

Syracuse, New York
Reviewed 4 weeks ago

The rooms were just recently upgraded. Staff very professional and courteous. Great restaurants and shops within walking distance distance. Good at restaurant delicious but limited menu. Would recommend staying here.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 889jeannew
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thank you for the great review! We are happy to hear you enjoyed your stay, and our great location right in downtown Saratoga Springs! We greatly appreciate your feedback, and we hope you will be our guest again soon!

Green Island, United States
Reviewed 4 weeks ago

Hotel is very nice and the rooms very comfortable. Nice location in Saratoga. My only complaints are that room service closes at 10 and renovations woke myself & my girlfriend at 830am on a Saturday; making a lot of noise all morning in the room next to ours.

Review collected in partnership with Hilton Hotels & Resorts
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Thank nickjH4670GV
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thank you for your review of your recent stay. We sincerely apologize for the experience you had regarding the renovation noise. We can understand your frustration at that hour. We have taken your comments to our renovation team to ensure that in the future we do a better job of managing noise levels. The next time you have the opportunity...

Rochester, United States
Reviewed 4 weeks ago

The Saratoga Hilton is a nice hotel, conveniently located and clean. Normally I would give them a solid 4 but they are having some construction issues right now. I stayed the nights of 2/24/17 and 2/25/17 and the temperature in our room ranged from 78-80 with no way to cool it down. Found out that the HVAC was in between...

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Helpful?
Thank Scott S
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thank you for your review of your recent stay. We sincerely apologize for the experience you had regarding the HVAC unit in your guestroom. The hotel is currently involved in a renovation project (as you mentioned), currently in the guestrooms. The timeframe that you stayed with us was when they were updating our HVAC system. The unusually warm weather (70...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 

Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866-2209
Region: United States > New York > Saratoga Springs
Price Range: $181 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton
Hotel Style:
#10 Business Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Saratoga Hilton staff and other travellers.
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Questions? Get answers from The Saratoga Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right now avoid the 4th of 5th floor. Its hot up there.”
 of 5 bubbles W3110PLscotts, 27 Feb 2017 | Read review
“Rooms on Broadway provide nice town views but rooms over parking lot quieter.”
 of 5 bubbles BUtraveller, 7 Feb 2017 | Read review
“Get a room that is not facing the main road.”
 of 5 bubbles George_StonyBrook, 4 Feb 2017 | Read review
“Experienced rooms on the third floor very poor.”
 of 5 bubbles 11Boudica, 7 Jan 2017 | Read review
“Great location in town of Saratoga”
 of 5 bubbles 713elissag, 2 Dec 2016 | Read review
5 of 5