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Hilton Garden Inn Saratoga Springs

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Hilton Garden Inn Saratoga Springs
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643 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Saratoga Springs
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Showing 639: English reviews
New York City, New York
Reviewed 25 January 2017

Checked into room, the ceiling is literally shaking and pieces are falling onto the floor. The cabinet door fell off after a bout of intense construction hammering. Called front desk, said nothing could be done, asked for rate reduction - offered me breakfast coupon (breakfast is complimentary). Construction continued through the weekend, 7am to 6pm. Tried to lay down and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank SunPark049
Management response:

Dear SunPark049, Thank you for providing us with your candid feedback. As you mentioned, we are currently in the process of updating all of our guest rooms and we recognize this can cause some occasional disruptions despite our best efforts to minimize this. While there can always be an issue, it is how we respond that can often make the...

Catskill, New York
Reviewed 10 January 2017

Everyone who works there is awesome! They are super nice and friendly. I love happy people! The rooms are nice and clean. They were updating somethings at my most recent stay, which I'm sure will be lovely.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Theresa V
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Saratoga Springs area.

Reviewed 5 January 2017

Had a great experience. The hotel is clean, the staff was amazingly friendly. They made sure all of our needs were taken care of. Snacks and coffee were always available. The pool and hot tub were clean, warm and a pure delight.

Review collected in partnership with Hilton Garden Inn
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Thank johnmichaelc2017
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!

Boston
Reviewed 17 December 2016

My expectations were low for an overnight stay but I can't say enough about the warm, friendly service. Our bags were quickly unloaded from the bus. Reception desk staff always had a greeting and were very helpful. Rooms were big and had all necessary amenities Breakfast was disappointing. It could have used some sweet pastry in addition to the usual...

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Helpful?
Thank drregina
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Drregina, Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.

Albany
Reviewed 6 December 2016

My husband and I booked a hotel block for our wedding this past weekend. Everything was amazing, from the easy checkin process to rehearsal dinner space, bridal suite setup, photography and brunch. :)

Review collected in partnership with Hilton Garden Inn
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Thank Halvoraman
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Hello Halvoraman, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

Fitchburg, Massachusetts
Reviewed 3 December 2016 via mobile

Typical Hilton. Everything was in order. Entire hotel was nice, clean and accessible. What made this Hilton stand out was the staff. Everyone we encountered, from the desk to housekeeping, was very pleasant and accommodating. We have stayed in several places in Saratoga, but the staff earned a return visit from us.

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1Thank upsglenn88
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Upsglenn88, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

Reviewed 2 December 2016 via mobile

The hotel staff is friendly, helpful and professional. The Chef, wish I had grabbed his name, was amazing. I have some food sensitivities and he was able to ensure I had breakfast free of a few items that impact me. He was training a new guy too, and the new guy the 2nd Morning knew exactly what I needed. That's...

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Helpful?
Thank Kelley M
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Kelley M, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great...

East Brunswick, New Jersey
Reviewed 1 December 2016

We stayed here overnight on Thanksgiving day. We were visiting family in the area. Perfect location,comfortable room, and breakfast was excellent with a nice variety on the menu. I would like to thank operations supervisor Erich Stuthmann for assistance in resolving a problem that we encountered. He was courteous and accommodating. We will definitely stay here again!

Review collected in partnership with Hilton Garden Inn
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Thank suesaus
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Suesaus, Thank you for your feedback regarding your recent stay at Hilton Garden Inn Saratoga Springs. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!

Plattsburgh, New York
Reviewed 30 November 2016

Hotel is in need of repair. Carpets were dirty , paint peeling the bathroom, and the sheets smelled disgusting ! Bed was hard as a rock and the chair seat was stsined (definitely not sitting there) I would definitely not return unless a major renovation took place.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank shannonrB8517NB
Management response:

Thank you for your feedback. I am disappointed to hear of the challenges you experienced with your room. We have recently embarked on a complete renovation of all our guestrooms, which we would be excited to have you come visit down the road. Please contact me directly at kevin.hurley@whitelodging.com to discuss your recent stay.

Smithfield RI
Reviewed 26 November 2016

Highly recommend this hotel. We stayed as part of youth sports team. With kids ranging in ages 7-18. The staff was very friendly, knowledgable of the area and helpful. Hotel was clean and easy to navigate.a were Rooms were very new CEO with comfortable beds. Breakfast was very good. Close to Saratoga Racecourse.

Review collected in partnership with Hilton Garden Inn
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Thank Leeann B
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Leeann B, we appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their experience are thrilled that from your review that we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. We look forward to welcoming you...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the newly-renovated Hilton Garden Inn Saratoga Springs hotel in the beautiful historic town of Saratoga Springs, New York. This Saratoga Springs hotel is ideally located one mile from Downtown Saratoga Springs, Saratoga Race Course, Saratoga Gaming & Raceway and Saratoga Spa State Park, home to Saratoga Performing Arts Center (SPAC). Business travelers to upstate New York will also appreciate the close proximity to GlobalFoundries and many other Fortune 500 companies as well as the quick 30-minute drive to Albany International Airport. The brand-new lobby is highlighted by modern décor, cozy lounge seating with a fireplace, and the Great American Grill Restaurant where you will be able to enjoy a delicious menu for breakfast and dinner. The spacious guest rooms feature 32” flat-screen TVs with premium cable, free WiFi, and an in-room mini-fridge and microwave. Guest love to maintain their active lifestyle at the 24-hour fitness center, or they can take a relaxing swim in the heated indoor pool. The Hilton Garden Inn Saratoga Springs offers modern amenities and an ideal location to make it one of the best Saratoga Springs hotels. ... more   less 

Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866-4532
Region: United States > New York > Saratoga Springs
Price Range: $173 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotwire, Orbitz, Hotels.com, Cancelon, Travelocity and getaroom.com so you can book your Hilton Garden Inn Saratoga Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn
Hotel Style:
#3 Green Hotel in Saratoga Springs
#6 Business Hotel in Saratoga Springs
#7 Romantic Hotel in Saratoga Springs
#8 Family Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Saratoga Springs staff and other travellers.
11 questions
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Phoenixville, Pennsylvania
Pipersville, Pennsylvania
over a year ago
New York City, New York
5 months ago
NY
9 months ago
boston
9 months ago

See all questions (11)

Questions? Get answers from Hilton Garden Inn Saratoga Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid construction areas in winter-spring 2017”
Glenntherestranteur, 1 Mar 2017 | Read review
“Our room was on the backside of the hotel away from the main road.”
Celaluna, 1 Mar 2017 | Read review
“We always choose 1st or 2nd floor.”
donv379, 13 Feb 2017 | Read review
“We liked out lower level foor”
drregina, 17 Dec 2016 | Read review
“R00m 1 and 2 is good.”
rayinpv, 16 Aug 2016 | Read review
5 of 5