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The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions...
Offers from Holiday Inn Express Staten Island West
I can’t say enough about the staff - very friendly and helpful. Was able to make reservations for the ferry shuttle when I checked - they offered flexible times so you could spend ample time in Manhattan. I wish there were more parking spaces -...More
We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More
1 Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded October 7, 2017
Dear Phyllis and Chuck,
Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More
From the moment we were driven into the parking area, we never felt safe. Lobby is a mess, parking lot has vagrants hanging around, rooms are dirty. Would not recommend this hotel to anyone, hands down our worst lodging experience in years.More
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded yesterday
Thank you for taking the time to leave us your feedback. We want to extend our sincere apology we were unable to provide a better overall experience. We have forwarded your comments to the appropriate department heads to ensure no other guest have...More
Small room, two beds, refrigerator, but no Microwave. Iron and ironing board in room.
Keurig brewer in room. Not enough parking - 3 hotels on same site. Breakfast room was under renovation, so Lobby was dominated by breakfast setup. Breakfast was very good - sausage,...More
Thank Tom V
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 4 weeks ago
Dear Tom V,
Thank you for taking the time to leave us your feedback. We are glad our had a good experience and appreciate your sharing it with other travelers! We do have refrigerators and microwaves upon request only, but they are scattered in some...More
First, let me say that the front desk staff is amazing! I dealt with 4 different people and they were all great. The hotel ... not so much. I won’t talk about problems related to the renovation. Understandable. However, the bed was a double, but...More
1 Thank bachkr
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded May 8, 2018
Thank you for taking the time to leave us your feedback. We want to extend a sincere apology for the issues experience during your stay and failing to provide a better overall experience. We will speak to our maintenance and housekeeping staff about...More