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Crowne Plaza Suffern-Mahwah

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Traveller (85)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Suffern-Mahwah
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Offers from Crowne Plaza Suffern-Mahwah
Special Offer: Book Direct and Save
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Reviews (436)
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144
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194
144
38
12
18
Show reviews that mention
All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointminute drivehotel restaurantfirst floorthis past weekenda great stay
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21 - 25 of 406 reviews
Reviewed September 29, 2017 via mobile

Very convenient hotel and very good quality in all aspects. Clean and large rooms, very good sleep quality and parking just by the room. Good access from the main roads. Great for a short stay. Warmly recommended !

Thank Shanij60
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded October 2, 2017

Dear Shanij60, Thank you for the 4 stars and very good review. We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed September 22, 2017 via mobile

In and out business trip. CP Hotel was very well maintained. Room was clean updated and modern. Had great nights sleep in the comfortable bed. Great service and follow up before and after trip. Received text earlier in day as reminder, welcoming me and asking...More

Thank Hayward J
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded September 25, 2017

Dear Hayward J, Thank you for the 5 stars and great review. We are pleased you enjoyed our text messaging service. It is so convenient for everyone. We look forward to your return visits. Bob Wilson General Manager

Reviewed September 19, 2017

Stayed overnight this past weekend for a wedding. I brought my mom who is 93 years old and walks with a walker. Not only was this hotel gorgeous but also very accommodating. I liked the fact that they texted me on my way up there...More

Thank marijke23
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded September 20, 2017

Dear Valued Guest, Thank you for the 5 stars and beautiful hotel. This is a great example of how our employees love and treat our guests. I am so pleased we exceeded your expecations. We all look forward to your return visits. Bob Wilson General...More

Reviewed September 15, 2017 via mobile

Outstanding stay and Tiffany and Hailey were great. The food, restaurant, room service and Conference Venue were really Terrific! I highly recommend this Hotel. The Staff are very people friendly and the Executive Floor and Lounge are very nice. 👍

Thank Jim P
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded September 18, 2017

Dear Jim P, Thank you for the 5 stars! I will pass your outstanding comments to Tiffany and Hailey. Thank you for the first class review. Bob Wilson General Manager

Reviewed September 7, 2017

This is the second year I've stayed at this hotel and it was even nicer than the last time. The staff are amazingly friend and helpful. The executive level room I had was very clean, well appointed and comfortable. The bed and linens were amazing....More

Thank lfulton_123
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded September 8, 2017

Dear Valued Guest, Thank you for the 4 stars! We are all pleased we meet your expectations and look forward to your return visits. Bob Wilson General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$105 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (85)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
March 13, 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
July 21, 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
July 21, 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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"Get the outside rooms in the newest addition. The others face the empty lobby."
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