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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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393 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Florissant, Missouri
Reviewed 15 January 2016

Stayed here for 3 nights on a business trip. The hotel is very clean and the food is quite good. The room was comfortable. However, my room overlooked the atrium and the sounds of people in the bar and atrium gathering areas carried upward until well after 11:00 PM. A room away from the atrium would have been better. The...

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Helpful?
Thank AuntGloria
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. I apologize for any noise you heard. We were switching over our phone system last week and I was not aware of any guestroom phones not working. I apologize and this will be addressed. Please come back and visit us soon. Bob Wilson General Manager

Reviewed 14 January 2016

We enjoyed our 3 night stay .Very convenient to highway and many restaurants. Room was very clean and beds most comfortable! We were in an outside room which was very quiet. Staff was very quick to accommodate any requests we had.

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Helpful?
Thank Joan S
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

London, United Kingdom
Reviewed 24 December 2015 via mobile

I stayed here on business for 3 days and the room was well equipped and the bed extremely comfortable. I slept very well, there was no noise - so perfect from that point of view. The only criticism was the restaurant and lack of food choices - meaning there was no option but to eat out every night. For such...

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Helpful?
Thank VanessaDonnelly
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear VanessaDonnelly, Thank you for the 4 stars. We all appreciate it. On your next stay with us, if you need a certain food choice, please ask your server. Our Chef is more than willing to make any item on request if possible. Bob Wilson General Manager

Central Florida, Florida
Reviewed 17 December 2015

Very clean. Staff helpful. Don't book rooms w windows facing the atrium. Extremely noisy. Can hear music and voices. Makes for a less than perfect stay. This is something I've never experienced before here. Something to remember for next time. Overall the place is very good, but noise is a big drawback. Also when booking through third party , seems...

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Helpful?
Thank jbordas
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, While we are grateful for your feedback and appreciation of our helpful associates, it is disappointing to learn that other aspects of your stay were not as positive for you. We must apologize for the issues you mentioned. Your comments will be shared with our team in an effort to learn from your review and improve upon...

Montreal, Quebec, Canada
Reviewed 16 December 2015 via mobile

Stayed here one night before cruising out of Manhattan. The room was clean, modern and comfortable. Breakfast was good. The only small inconvinience was there was no tub in the bathroom and with a toddler it would have been nice. Also the hotel does not have a pool or hot tub so I would maybe stay somewhere else for longer...

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Helpful?
Thank Tara L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Tara L, Thank you for the 4 stars. We all appreciate it. On your next stay, you can request a room with a tub. We do have them available. Thank you. Bob Wilson General Manager

Prescott, Arizona
Reviewed 2 December 2015

Stayed here for a volunteer project in Warwick. Very nice hotel. Large atrium area in center of hotel, great for visiting with fellow associates of the project who are staying here. The bar resteraunt was pretty good with a good menu. There also is a nice resteraunt off the large lobby. I would love to stay here again.

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Helpful?
Thank David B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear David B, Thank you for the 5 stars! We all appreciate it. We were sad to see you leave. Please come back and visit us again. Bob Wilson General Manager

Palm Coast, Florida
Reviewed 1 December 2015

Traveling to upstate NY from Florida for Thanksgiving stayed overnight to have dinner with friends in Rockland. Lovely hotel, clean rooms and extremely pleasant staff. Near thruway which was a plus also.

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Helpful?
Thank carolsW4463CC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. Please stop back again when you head south. Enjoy your Holiday Season. Bob Wilson General Manager

Reviewed 29 November 2015 via mobile

I stayed at the hotel only for one night before heading to NYC. Loved it! The room is big and extremely clean. You can also find cute little spa treatment in the room (courtesy of the hotel). I had breakfast at the buffet and I loved it. A lot variety and delicious food. The bar is nice and had a...

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Helpful?
Thank patricia j
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Patricia J, Thank you for the 5 stars and excellent review! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

Mt Holly
Reviewed 23 November 2015

I have stayed here many times in the past for several reasons, business and pleasure, and I have always found it to be top shelf hotel except for this last time. My wife and I checked in on Fri. 11/20 and checked out on Sun. 11/22. We had a ground floor room at the back of the hotel and were...

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Helpful?
Thank Posttime
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear posttime, Thank you for the 4 stars! We all appreciate it. I have to apologize for that employee parking near your room. We have an employee parking lot that is away from the hotel. I am upset that this happened to you and it will be handled internally. Please contact me directly next time you plan to be in...

Pennsylvania
Reviewed 14 November 2015

I stayed her for a week while volunteering at a project in Warwick. My stay was pleasant, the hotel was clean and modern. The internet speed was excellent. I was happy with the stay overall. It was uneventful, and that is a good thing.

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Helpful?
Thank Jonathan K
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Jonathan K, Thank you for the 4 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: $157 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor by the front desk. easy access in & out”
 of 5 bubbles gofishdan, 14 Mar 2017 | Read review
“Parking lot (front) side is away from the interstate highway.”
 of 5 bubbles RobDee1432, 9 Feb 2017 | Read review
“I like the 300 area rooms...for privacy”
 of 5 bubbles Phl52, 5 Feb 2017 | Read review
“Get a room with outside windows.”
 of 5 bubbles JAMTU, 7 Dec 2016 | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
5 of 5