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Crowne Plaza Hotel

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Crowne Plaza Hotel
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650 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Harrisonburg
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW via mobile

We stayed a quick 2 nights in November 2016. Check-in was smooth. Staff is friendly and professional. Rooms are adequately updated and clean. The beds were very comfortable and offered a good night's sleep. Parking rate in the garage is reasonable at $9 per day. The few problems: 1) Room key was programmed incorrectly. Even after going to the front... More 

Helpful?
Thank Letsboogiedown
General M, Manager at Crowne Plaza Hotel, responded to this review

Letsboogiedown We loved hearing from you, and wanted to just say thank you for taking the extra moment to let us know how we are doing. I'm sorry you had the problems that encountered, and will be looking into each one to better handle similar occurrences in the future. Jeremiah T Manager More 

Nashville, Tennessee
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

The hotel was great. You can hear the highway from your room but nothing a little white noise machine can't help with. Lots of restaurants to walk to and the food at the hotel is very good! I had the winter Cobb salad for lunch and it was delicious

Helpful?
Thank Jennifer N
General M, Manager at Crowne Plaza Hotel, responded to this review

Jennifer N We are so glad you enjoyed your time with us! We loved having you visit during your travels. It was great to hear that you had a chance to enjoy Redfield's Restaurant, we are very proud of our new menu, and hope that we have a chance to see you again soon, fi you find yourself back in... More 

Cranston, Rhode Island
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Nice hotel. The staff was very helpful. We ate at the restaurant twice. The first night ordered turkey sandwiches that were not on the dinner menu. The chef accommodated our request. They were very good. The risotto the following night was good but a little too salty. The staff was very nice. The room was clean.

Helpful?
Thank ginger33333
General M, Manager at Crowne Plaza Hotel, responded to this review

ginger33333 We loved hearing that you enjoyed your time with us, including your experience at Redfield's. I have passed on your feedback to our chef, and hope that we have an opportunity to see you again, during your next visit into Syracuse. Jeremiah T Manager More 

Rochester, New York
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2016

Had a confirmed reservation for a king bed. We had requested a refrigerator for medication that my husband needs.When we checked into the room, we found it was a single double-sized bed in a handicap room. When called desk we were advised the handicap room room was given to us because husband wanted a refrigerator and they were all booked... More 

Helpful?
Thank Diana P
General M, Manager at Crowne Plaza Hotel, responded to this review

We are so sorry about the experience you had with us, we strive to give our guests a comfortable and relaxing stay, and its clear that we failed. I will be touching base with all of our staff and managers to address each incident you experienced. We appreciate you letting us know, and would love to offer you the opportunity... More 

Martville, New York
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 October 2016

I was there only for a White Star luncheon so I can't really comment on the rooms. Just the food and serving staff which were okay. It was a sit down. Food was just enough not large portions as it was lunch. Service was fine. Really not overly friendly. Waited for dressing and by the time we got it we... More 

Helpful?
Thank Joanne339
General M, Manager at Crowne Plaza Hotel, responded to this review

Joanne339 Thank you for taking the time to let us know about your recent experience with us. I will address with our staff some of the problems you encountered, we appreciate you taking the time to let us know how we are doing, and hope that next time you come to Syracuse you stay overnight to experience the other half... More 

NYC
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 October 2016

I stayed for 1 night with my children for a science competition. I was pleasantly surprised how nice the rooms were. I also was very comfortable that a card key was required to use the elevators. Just another layer of security that is welcomed in any hotel. The hotel was central to the universities and most restaurants. I will definitely... More 

Helpful?
Thank mamaTofBayside
General M, Manager at Crowne Plaza Hotel, responded to this review

mamaTofBayside We are so glad to hear you and your family enjoyed the time spent with us. The security of our guests is very important and we are happy to know that you felt comfortable in our rooms. We look forward to seeing you during your next trip to Syracuse. Jeremiah T Manager More 

Aqaba, Jordan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2016 via mobile

Amazing view from the front facing rooms, prices very reasonable, reception personals friendly but not really helpful, tried to ask them about stuff to do around they either don't know or not interested.

Helpful?
Thank Lansi G
General M, Manager at Crowne Plaza Hotel, responded to this review

Lansi G We are glad you enjoyed your time with us. I was sorry to hear that our front desk staff were not able to help you about our local attractions, we will be sitting down with the staff and show them what tools they can use to better help our guests know the local attractions and the day to... More 

San Francisco, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 October 2016

The staff were quite helpful. The room was comfortable ... on the 15th floor (so almost at the top of the hotel). Use the hotel-provided shuttle to go back and forth from campus (it's not too far away, but it is uphill and the shuttle is convenient) and to the airport (save yourself $30ish dollars). Something to be aware of--there's... More 

Helpful?
Thank henare
General M, Manager at Crowne Plaza Hotel, responded to this review

henare Thank you for taking the extra time to let us know about your stay. Our close proximity to Syracuse University is one of our favorite things. We loved hearing you enjoyed your stay, and hope that if you travel back to Syracuse we have a chance to see you again. Jeremiah T More 

Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 September 2016

This is a hotel to stay at! My husband and I travel to Syracuse often, and this is our choice stay. The ambiance is wonderful. The Library is a very comfortable place to have a drink and an appetizer. There are couches to relax in, and it feels like you're at a friends house! The rooms are cozy and comfortable.... More 

Helpful?
Thank Lisa R
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you so much for letting us know about your stay, we love having you visit with us, and look forward to seeing you again soon. Jeremiah T Manager More 

London
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 16 September 2016

Having cancelled the second night in a hotel in Saratoga and re-booked here I was disappointed to have made another bad choice. I specifically asked for a quiet room but although the hotel seemed practically empty, they put us in a room facing the adjacent motorway. From the early hours I could hear the sound of traffic as the tyre... More 

Helpful?
1 Thank theguyonthenexttable
General M, Manager at Crowne Plaza Hotel, responded to this review

theguyonthenexttable Thank you for taking the time to leave us your valued feedback. I'm very sorry to hear that we failed in making your stay the enjoyable experience we hope to offer each and every guest that comes to visit. I will bring the breakfast issue to our Management teams attention, to discuss and see what we can do from... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $146 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
3 questions
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
“A major freeway runs past the hotel, so those bothered by road noise should ask for a high-up room on the side away from the freeway.”
 of 5 bubbles henare, 2 Oct 2016 | Read review
“I absolutely love staying on the higher floors for an excellent night view of the city!”
 of 5 bubbles B3571IFlisar, 22 Sep 2016 | Read review
“Avoid rooms overlooking the motorway as they are noisy through the night.”
 of 5 bubbles theguyonthenexttable, 16 Sep 2016 | Read review
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