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Crowne Plaza Hotel

CrownePlaza.comUS$110*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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663 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Collierville, Tennessee
Reviewed 28 December 2012

When we arrived ,we were disappointed. We had expected it to be nice for the price we had paid. We have been to many hotels and others seemed far better than this one. The bathroom shower was not convinient. The cleanliness of the room was ok.

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Helpful?
Thank Gowri1186
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for choosing the Crowne Plaza while you traveled to Syracuse. I am sorry to hear that you did not enjoy your stay with us. We are always working on new ways to improve our hotel as well as our guest satisfaction. We appreciate the feedback and hopefully the next time you are in the area...

Philadelphia, Pennsylvania
Reviewed 23 December 2012

If you like looking straight up while your papers and self are being blasted by the heater/ Ac unit, then this is the place for you. The room is designed to have a corner desk and entertainment unit all in one. The problem is in order to work and watch TV at the same time you have to crane your...

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Helpful?
Thank Bob W
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I would like to start off by thanking you for taking the time to review our hotel. I am sorry to hear that you had an unpleasant experience between the layout of the room and the elevator issues. Any and all feedback our guests have for us is always helpful so that we may better serve our...

Pittsburgh, PA
Reviewed 21 December 2012

The front desk clerk Stefhan could use the Disney customer service training. check in with him was less than stellar, set the tone for most of the work week. had to call to have room cleaned. The other staff we encountered, cleaning/wait staff were lovely. After the 3rd trip to the front desk, we were given our club access for...

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Helpful?
Thank whenn617
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I would like to start off by thanking you for taking the time to review our hotel. I am glad that you had a pleasant experience with our cleaning and wait staff. However, I do apologize for the poor expereicne you had upon check-in with one of our Front Desk agents. This is not an acceptable standard...

Orange County, CA
Reviewed 17 December 2012

Recently had a 4 night stay here with a group of 4 and found this to be a much nicer than usual Crowne Plaza. One beef I’ve had with the Crowne Plazas is HI can’t seem to make up their mind what a CP is, with some being very nice and some not matching up to a regular HI. This...

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Helpful?
Thank MFRoadWarrior
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad to hear that your group had an enjoyable stay with us. I am sorry to hear about the illness from a local restaurant. Other than the noise I am glad you were able to enjoy the rest of your trip. Thank you for your kind words. We look forward to seeing you in the...

Toronto, Ontario
Reviewed 14 December 2012

We spent the weekend at the Crowne Plaza and we enjoyed the stay. The only negative was the frequently mentioned traffic noise but we anticipated it and brought ear plugs. The hotel was nicely renovated and the room comfortable. The small refrigerator was convenient for storing drinks. We had the breakfast buffet in the hotel restaurant and it was excellent...

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Helpful?
1Thank MapleLeaf1961
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am pleased to hear that you enjoyed your stay with us. Thank you for your wonderful comments about our staff as well as the features of our hotel. We look forward to seeing you in the furture. Happy Holidays, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Syracuse, New York
Reviewed 14 December 2012

I have lived in Syracuse my whole life. The Crowne Plaza is in a really interesting (round) building that I would consider a key part of the city's skyline. I must have driven past it hundreds of times and always wanted to go inside, so for our anniversary my boyfriend and I booked a night for super cheap (can't remember...

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Helpful?
2Thank Joe Q
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, As a local myself I can truly appreciate the feedback you have given. Thank you for taking the time to write such wonderful comments about our hotel. I am glad you and your boyfriend enjoyed your stay with us on your anniversay. Thank you again and hope you have a wonderful holiday. Warm regards, Emilie Lonergan Rooms...

Naples, Florida
Reviewed 1 December 2012

I am a platinum traveler that recently stayed here multiple nights for business. My room was on the 18th floor. I would suggest a higher room as they give a better view of the city. On the upside, the hotel is very clean, very well kept, and the rooms are very large in size. Bathrooms are modern and well stocked,...

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Helpful?
2Thank jmoonesq
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear about the wonderful stay you had with us. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Lancaster, New York
Reviewed 20 November 2012

Amazing rooms, comfortable beds and pillows. cool showers. Loved the set up. Hi tech elevators are cool, read brocure or youll ride for a bit. Service was great and they were sold out. Convenient to downtown Walked to Landmark Theater in 15 mins or less

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Helpful?
1Thank Melissa F
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear about the wonderful stay you had with us. Thank you for taking the time to review our hotel as well as the wonderful comments you had about our team and hotel. We hope you will come back and visit us soon! Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Ottawa
Reviewed 19 November 2012

We just stayed at the Crowne Plaza Hotel in Syracuse on Saturday, November 17. I reserved through hotwire for a cost of $95 divided by 4 gals for a girl's weekend of shopping. Tom the shuttle bus driver was fabulous, he took us to the mall and picked us up at 9:30 pm and back to the hotel. Excellent service...

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Helpful?
1Thank SimoneDelaunt1
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. I will be sure to let our team know what a wonderful stay you and your friends had with us. We look forward to seeing you in the future. Warm Regards, Emilie Lonergan Rooms Manager cpsyracuse.com

Ottawa
Reviewed 18 November 2012

We went to Syracuse for a shopping weekend and planned on staying overnight. Did a quick search on Hotwire.com and found a hotel deal for well under the regular price. Of course, with Hotwire.com you don't know which hotel you'll be staying at until you've actually paid for the deal. As it turned out we'd be staying at the Crowe...

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Helpful?
1Thank Vacationer4Ever
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear that you and your husband enjoyed your stay with us. We are alwasy working on new menu options so I appreciate the feedback and will be sure to mention this to our Food and Beverage team. Thank you for your kind words. We look forward to seeing you in the near...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $194 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotwire, Hotels.com, Travelocity, Booking.com, Priceline, TripOnline SA, HotelQuickly and getaroom.com so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the better the view”
Benson07R, 18 Apr 2017 | Read review
“avoid floors 3 6 9 stay far away from stairwells do not accept rooms facing highway if u want a good night sleep. BRING EARPLUGS!!!”
dblbell56, 15 Apr 2017 | Read review
“Try the top floors, 14,15 great views”
jtubis, 12 Apr 2017 | Read review
“ask for room on other side away from highway!”
pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
GourmetGirl2017, 3 Mar 2017 | Read review
5 of 5
CrownePlaza.com
US$110* /night
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TripAdvisorUS$110
HotelQuicklyUS$158
Hotwire.comUS$110
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Prices are for 1 room, 2 adults
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