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Crowne Plaza Hotel

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1 room 2 adults 0 children
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Crowne Plaza Hotel
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663 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Guelph
Reviewed 4 September 2012

Nice updated rooms. Beds were good, shower was awesome, though bathroom dimensions a bit tight. Not the greatest location for things within walking. Parking is free. No free breakfast though -- something we usually look for. Staff friendly and noon checkout was nice!

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Thank canuktrekker
Toronto, Canada
Reviewed 3 September 2012

Stopped there over night. The rooms are nice and fresh and the staff is freindly. Nothing fancy or special, but okay for a night. I think it was cool that we had a room looking right over the highway. Would reccomend this hotel for an overnight stop.

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Thank Luv_totravel121
Toronto, Canada
Reviewed 3 September 2012

My friend booked two rooms for five people through a website like priceline or hotel.com for a total of $310. For what we got, I didn't think this was particularly cheap. When we got there, we found that even though we had requested for 5 people, which actually ended up being six, we were given two King beds. Thankfully, we...

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Thank TrackN
Grand Rapids, Michigan
Reviewed 3 September 2012

Pros: adequately comfortable bed, on site lounge, friendly service, good price (via Hotwire), small but functional, makeup mirror, rain shower, clean. Cons: noisy clunking all night which we thought was the elevator, depressed neighborhood.

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Thank Debra P
Havertown, Pennsylvania
Reviewed 2 September 2012

This was my second stay here, the first being when the hotel was Marriott-operated. My wife and I liked nearly everything about it. The staff, with the one exception noted below, was exceptionally friendly and helpful. The rooms were clean, the bed comfortable, the tv large. The air conditioner, as stated in other reviews, was rather loud, but didn't bother...

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1Thank RPM591
Kingston
Reviewed 1 September 2012

1. We asked for a room away from the elevators when I booked 3 weeks ago. What did we get? A room directly across from the elevator! 2. The elevators: they're weird. You have to punch in which floor you want, then it tells you which elevator to go to (a,b,c). They're also shared with employees. This is very inconvenient!...

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2Thank Stevenholt
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear STEVEH0LT, Thank you for your feedback. We strive everyday to create special experiences to our guests and I am truly sorry we did not manage this for your stay. Please allow me to apologize for the inconvenience and negative impression you may have had due to the elevator services, noise from our other guests and facilities. I'm also sorry...

Ellicott City, Maryland
Reviewed 30 August 2012

This is my second trip to the hotel - it was under another name before (I think it was a Renaissance hotel). There have been quite a few improvements since then. The hotel is on the modern side - my room overlooked the freeway into the city, but was not noisy. FREE PARKING is great - a 15 minute walk...

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Thank evanie
southbury, ct
Reviewed 28 August 2012

What an ultra-cool hotel! The foyer is very nice. The elevators were a new kind, almost futuristic-like! You cant push the floor numbers when you get into it. You have to enter your floor number in advance. It is a bit unsettling but definitely cool. The building itself is round so the room takes that on! The room was elegantly...

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Thank frresh
Beverly Hills, California, United States
Reviewed 28 August 2012

The hotel is filthy dirty! Every aspect of the hotel is a MESS! The front desk staff was exceptional Scean L and Adam H were so helpful. If it wasn't for them I would have left the hotel immediately! The hotel need a complete overhaul the air conditioning is so loud, the elevators are beyond annoying. If the hotel is...

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2Thank Leslie R
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear Leslie R, Thank you for taking the time to review our property. I am pleased you found our staff helpful. We always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We...

Jacksonville, FL
Reviewed 28 August 2012 via mobile

It is a very nice hotel. The staff seem to care, and the lobby has a nice decor. One of the few downtown hotel in any city that still has free parking for guest. The room was large with all the modern amenities. A great excutive area too. The bed was comfort. Will stay here again when I am in...

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Thank hapeit

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $195 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the better the view”
Benson07R, 18 Apr 2017 | Read review
“avoid floors 3 6 9 stay far away from stairwells do not accept rooms facing highway if u want a good night sleep. BRING EARPLUGS!!!”
dblbell56, 15 Apr 2017 | Read review
“Try the top floors, 14,15 great views”
jtubis, 12 Apr 2017 | Read review
“ask for room on other side away from highway!”
pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
GourmetGirl2017, 3 Mar 2017 | Read review
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