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Sheraton Syracuse University Hotel & Conference Center

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Traveller (86)
Room & Suite (40)
Dining (5)
Overview
  • Excellent33%
  • Very good50%
  • Average12%
  • Poor4%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Syracuse University Hotel & Conference Center
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Syracuse University Hotel & Conference Center
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (433)
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Traveller rating
145
204
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145
204
50
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All reviewsthe club loungesyracuse universitystarbucks coffeeparking garagesu campusbasketball gamewonderful hotelairport shuttlebusiness triprooms are nicecarrier domeup to datethe hotel is cleanconvenient locationupon checkdesk clerkone night stay
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1 - 5 of 424 reviews
Reviewed 2 weeks ago via mobile

We were in town for one night to see the Chinese Lantern Festival. Staff was friendly. Room was clean. Had some difficulty getting thermostat to work but finally figured it out and it was very comfortable. Ate at the lounge/bar...food was good and the staff...More

Thank jennifersH9017BO
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 1 week ago

jennifersH9017BO, Thank you for taking the time to share your recent experience. I'm sorry to hear of your disappointment regarding the price of the water bottles. We do include one complimentary bottle in each of our standard rooms and two in our suites and club...More

Hotel's Favourite
Reviewed April 5, 2018 via mobile

Was there for a Rotary Conference. The hotel was an excellent place to hold this Conference as had many rooms for our breakout sessions. The food was great and a large assortment for all there. The employees were awesome and very accommodating. The rooms were...More

Thank archambo7
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded April 9, 2018

Thank you for taking the time to write about your recent stay. We're happy to hear your expectations have been met in both our hotel guest rooms and conference center. Hopefully we have the opportunity to work your organization again in the future!

Reviewed 2 weeks ago via mobile

I have absolutely no idea why this place has good reviews. My party booked 4 rooms for a wedding. I needed linens and pillows for the sofa bed in the room. I called room service and guest services multiple times from the room and finally...More

Thank phillophile
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 1 week ago

Phillophile, I want to sincerely apologize for the difficulties and frustrations you experienced in relation to The Sheraton Syracuse during your recent stay. Please be assured the issues you have raised were immediately addressed with the appropriate team members to prevent any reoccurrence of this...More

Reviewed June 3, 2018

We have mostly stayed at motel chains when visiting Syracuse in the past. This trip I left the booking to the last minute, favourites were gone, so I chose to try out this hotel for something new. The service was mediocre. The hostess for breakfast...More

1  Thank petuniaowen
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded June 4, 2018

Dear petuniaowen, I want to sincerely apologize for the difficulties and frustrations you experienced with The Sheraton Syracuse University Hotel & Conference Center. We take pride in our CNY hospitality and it is very disappointing to read there were service issues during your visit. The...More

Reviewed June 2, 2018 via mobile

Sheraton is that hotel that you often disregard, but it's truly a 5-star hotel without the ridiculous 5-star price! And it's extremely CLEAN, yet super Trendy! It's become my favorite! And each location I've visited, the staff is VERY FRIENDLY & PROFESSIONAL. I love this...More

Thank Cyber G
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded June 4, 2018

Dear Cyber G, Another raving fan! Thank you so very much for your kind words. We will be sure to share this with our staff. Please think of the Sheraton Syracuse Univeristy Hotel in the future when traveling to Syracuse, NY.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Heated pool
Indoor pool
Details
Price range
US$158 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$158 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (86)
Room & Suite (40)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Family and Play Areas (1)
Questions & Answers
Ask a question
Bluesmom102
September 8, 2016|
AnswerShow all 14 answers
Response from Bonnie P | Reviewed this property |
Yes. I was there with a conference and it was supposed to be complementary but they didn't apply it.
0
Votes
jodimac06
March 29, 2016|
AnswerShow all 3 answers
Response from SRL4803 | Reviewed this property |
I'm not sure about this Hotel's policy for check-in age but the Sheraton in Key West is 21 years old. I would call them and ask.
0
Votes
suki L
April 8, 2015|
Answer
Response from Julie M | Property representative |
Dear suki L, The hotel does provide airport shuttle service until 11pm each night. It will depend on what time you are landing in Syracuse whether of not we would be able to accomodate you. You would just contact the... More
1
Vote
Room Tips
"Higher the better. You can't use the stairs anyway."
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"higher floor may be quieter, I was able to hear students on the street from a room on the fifth floor."
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"High floors"
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"Request a higher floor, but be specific if you want a campus or city view."
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