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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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389 Reviews from our TripAdvisor Community

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Showing 380: English reviews
Fort Worth
Reviewed 16 August 2014

My husband & I stayed here on July 20, 2014. The hotel lobby is beautiful, the staff was nice, but the room REALLY needs updating. Our room had a nautical theme to it or something to that theme??? The mirror in the bathroom is so outdated it looks like it was used in the 1980's. The bed was really comfortable...

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Helpful?
Thank mrsslovestotravel
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsslovestotravel, Thank you for sharing your comments regarding your stay with us. We are happy to hear that overall you did enjoy your stay with us. Great to hear that you found the bed comfortable, as it is part of our Sheraton Sweet SLeeper Collection, a key brand element to Sheratons. Also great to hear that you were able...

Sacramento, California
Reviewed 12 August 2014

Good hotel, whether you are visiting the university, shopping at Destiny USA, or just visiting the area. Its an older facility, the 70-80s Sheraton style, owned by the University, and quite popular. It can use a facelift and a refresh. Especially the bathrooms. Only thing that was not usual is that I was charged $25 for a rollaway bed, without...

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Helpful?
1Thank MikeyR
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello MikeyR, Thank you for taking the time to share your comments regarding your stay with us. Great to hear that you found convenience in our hotels location and that you found the staff to be friendly. We do apologize for the lack of communication on our part regarding the rollaway bed charge. We have shared your comments with the...

Diablo
Reviewed 8 August 2014

The staff makes this Sheraton a pleasure to visit! We just left the hotel and cannot say enough about the service and the warm employees! My husband, two teenagers and I stayed one night here to see Syracuse Univ and from our check in with Nadia at the front desk who graciously suggested a suite with our kids to Norma...

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Helpful?
Thank Taryn S
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taryn S, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found our staff to be warm, helpful, and welcoming. Our goal here is to make our guest feel at home while staying with us, so it's great...

Bangor, Maine
Reviewed 6 August 2014

If you're visiting Syracuse University, you won't find a better location. Just at the foot of college hill, it offers easy access to tour campus, grab some grub and experience the University experience. Our room was also very clean and comfortable with views of Fraternity row. The staff were very cordial and helpful with whatever we needed.

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Helpful?
Thank Mainelywanderings
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Mainelywondering, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us and found convenience with our location of the campus of Syracuse. Great to hear that you found your room comfortable and clean and that our associates were friendly and helpful during your stay with us....

Philadelphia
Reviewed 4 August 2014

This hotel is on campus, it's a fantastic location. The service was very professional and friendly, and the room was clean and modern. There is a restaurant on site, it's a bit dated but the food was surprisingly good and reasonable (we haven't had much luck with hotel restaurants, so this was a very pleasant surprise). Every time we walked...

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Helpful?
Thank mrsgeegs
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsgeegs, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found convenience with our hotels location. We love being on the center of the Syracuse campus, steps withing the campus life. Great to hear that you found the service professional and friendly, and that you were able to dine in...

Albany, NY
Reviewed 30 July 2014

I stayed at the Sheraton University due to a training session my company was conducting the next day and I had a really nice stay. I was put on the 8th floor overlooking the campus and it was great. The bed was super comfortable and the room was clean. The people at the front desk were very friendly except they...

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Helpful?
Thank STEBAY711
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello STEBAY711, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found your room comfortable and the staff to be friendly. The bedding in the room is part of our Sheraton Sweet Sleeper Collection which is a key brand element to Sheraton, so...

florida
Reviewed 30 July 2014

Had a one night stay here and can report that we were welcomed and checked in quickly. Arrived late evening and we were still able to get a meal prior to 11 pm in their bar. Room was clean and w/o problems and bed comfort was good to very good. Location is right next to Syracuse University and the medical...

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Helpful?
Thank bigsky3
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello bigsky3, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your stay with us. Great to see that you found the checkin process speedy, and that you were able to enjoy our restaurant outlets. In regards to the room and bedding, the bedding is our SHeraton Sweet...

niagara
Reviewed 26 July 2014

Our stay was great clean rooms great lounge on the 6th floor. Brandon and Frankie who over see the lounge made us feel right at home. We stay every year here as we are in town for the Syacuse National Classic car show. Front desk staff Paulin and Jane are friendly and are always there to help in any way....

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Helpful?
Thank EJZ1
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello EJZ1, Thank you for taking the time to share your comments regarding you recent stay with us. First off we want to thank you for your continued loyalty year after year. Great to hear that you enjoyed your stay with us, and that you found our associates to be friendly, helpful and that they allowed you to feel at...

Ottawa, Canada
Reviewed 4 July 2014

I always like to add a disclaimer to my reviews because I'm extremely picky and what most might be acceptable to most people usually isn't for me. So when it comes to this property I think it's just okay, I can't decide if the decor is dated or just not in good taste. On the surface the room looks cleanish....

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Helpful?
1Thank mom2philip
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear mom2philip, Thank you for taking the time to write about your recent stay in Syracuse. I am pleased to let you know that we will be undergoing a lobby renovation this winter and we are hopeful that the change in lobby décor will brighten up the hotel. We do hear from our guests about the color scheme of the...

Rome, Georgia
Reviewed 26 June 2014 via mobile

I want to rate the Sheraton Syracuse University because I was guided to stay at this hotel by previous recommendations on this travel advisory sight. It was not as described by previous reviewers, however. The hotel itself is nothing to write home about. It is old, dark, and in need of renovation. The location is great with it being right...

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Helpful?
2Thank kathrine j
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Katherine j, I am sorry to learn that you did not enjoy your stay with us. I apologize for the experience you had in the Club Lounge. I am shocked that requests for more food or snacks were not honored. I have since addressed the with our food & beverage team. I am hopeful that associates will quickly honor...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $227 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Business Hotel in Syracuse
#6 Family Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, 12 Aug 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, 10 Aug 2016 | Read review
“I stayed on the 7th floor & loved the scenery.”
 of 5 bubbles FyreGal043, 14 Jul 2016 | Read review
5 of 5