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Castle Hotel & Spa

190 reviews
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Traveller (122)
Room & Suite (155)
Storyboard
Overview
  • Excellent56%
  • Very good28%
  • Average8%
  • Poor5%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
All hotel details
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Rooms
Feb 6Feb 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (190)Write a Review
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All reviewsequus restaurantroyal treatmentrobes and slippersperfect birthdayturndown servicespecial anniversarybose sound systemluxury boutique hotelfit for a kingjunior suiteseemed oddthe entire propertyprice fixcheck outgirls weekendromantic getawayservice was top notch
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61 - 65 of 182 reviews
Reviewed 9 September 2016

My wife and I have now been here twice, once for my birthday last year and once for our anniversary this year. We unfortunately only stayed here one day because we tried staying elsewhere (Crystal Springs, which I do not recommend at all - see...More

1  Thank RC21
Response from Alison Y, Public Relations Manager at Castle Hotel & SpaResponded 5 December 2016

Dear RC21, We are thrilled to hear that you enjoyed your stays at Castle Hotel & Spa for two very special celebrations! At Castle Hotel & Spa we aim to make every experience for our guests as enjoyable as possible and are thrilled to hear...More

Reviewed 24 August 2016

The building is grand, beautiful and worth visiting. But there are a number of competitors in the vicinity which offer comfortable rooms, friendly service & are closer to the river towns. Not to mention, much less expensive. The grounds are kept gorgeous but the walking...More

1  Thank redmeatandwhisky
Response from Alison Y, Public Relations Manager at Castle Hotel & SpaResponded 7 September 2016

Dear redmeatandwhisky, Thank you for choosing to stay at Castle Hotel and Spa. We are happy to hear that you enjoyed our beautiful grounds and had a wonderful experience at the wedding you previously attended. Our concierge team is always available to help you take...More

Reviewed 21 August 2016

My finance and I went here for my 40th birthday. Received a nice welcome with a fruit platter and Bday note. Delux King bedroom on first floor, nice but nothing really special and not worth the price. Pretty grounds but if you aren't a spa...More

1  Thank Raff T
Response from Alison Y, Public Relations Manager at Castle Hotel & SpaResponded 7 September 2016

Dear Raff T, Thank you for choosing to celebrate your birthday at Castle Hotel and Spa! We are happy to hear that you enjoyed your birthday note and fruit platter. We highlight many activities in the Westchester area at the front desk area and in...More

Reviewed 15 August 2016 via mobile

Upon arriving the communication with check-in staff was very transactional, not warm and friendly like most other SLHs. The beds were comfortable. The Showers had ok temperature and pressure but they were not great. The hotel also had a cheap feeling about it with referral...More

4  Thank Matt P
Response from Alison Y, Public Relations Manager at Castle Hotel & SpaResponded 7 September 2016

Dear Matt P, Thank you for staying with us at Castle Hotel and Spa. We are sorry to hear that our staff was unsatisfactory as we aim to exceed each guests expectations with our customer service but are glad to hear that you were happy...More

Reviewed 5 August 2016

We recently had a short stay at the Castle Hotel. The building, grounds, and our room were lovely, however the hotel seemed extremely short-staffed. There was only one person at the desk to check us in and out, and handle all other guest needs. People...More

1  Thank pamela c
Response from Alison Y, Public Relations Manager at Castle Hotel & SpaResponded 7 September 2016

Dear Pamela c, On behalf of Castle Hotel and Spa we apologize for the unsatisfactory service. We strive to exceed our guest’s expectations and we will be sure to share your comments with our staff to better ourselves in the future. We are happy to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Hot Tub
Details
Price range
US$220 - US$496 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$220 - US$496 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (122)
Room & Suite (155)
Dining (37)
Pool & Beach (3)
Hotel & Grounds (147)
Bathroom (9)
Business Centre & Event Rooms (6)
Questions & Answers
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Jannine75
7 December 2017|
AnswerShow all 2 answers
Response from Just1Traveler2015 | Reviewed this property |
I believe there is an outdoor pool but it may only be open seasonally. I do not know if it is heated.
0
Votes
vanillamr
28 April 2017|
Answer
Response from LSNakano | Property representative |
Dear Vanillamr, Thank you very much for taking the time to check on the Castle's policy in regards to pets before deciding to visit or not. Our policy is to decline pets of all species with the exception of certified... More
0
Votes
aleviagayle5594
9 April 2017|
AnswerShow all 2 answers
Response from LSNakano | Property representative |
Hello! Sincerest apologies for the lateness in getting back to you in response to your question. The short answer is, "Yes!" We do host pool events and rent the facilities for private events (after 6 p.m.) catered by Equus... More
0
Votes
Room Tips
"Gorgeous corner suite!"
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"Ask the desk for recommendations"
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"It was nice having a Kuereg coffee maker and the staff brought me milk (which you can keep in the in room..."
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"Ask for a room on the 3rd floor"
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