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Econo Lodge Tonawanda

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68 Reviews from our TripAdvisor Community

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There are newer reviews for Econo Lodge Tonawanda
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Showing 65: English reviews
Canandaigua, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2013

Made a last minute decision to spend the night after spending the day in Niagara Falls. Called and made a reservation at the last minute. Desk staff was very accommodating. We were given room no. 129. Walked in and were immediately turned off by the horrible smell of urine mixed with something else that I can't even describe. The door... More 

Helpful?
1 Thank Roxiemae1
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Maintenance was informed of the horrible smell you reported in the room assigned to you and instructed to see to its... More 

Mississauga, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 May 2013

This hotel was terrible! We wished we had stayed somewhere else but choices were limited on a long weekend. We called to book a king bed but were told there were none available even though the web site clearly had a room with a King bed available. We settled for 2 Queen beds instead. When we arrived we were greeted... More 

Helpful?
2 Thank A N
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Maintenance was informed of the unpleasant smell you reported in the room assigned to you and instructed to see to its... More 

Travellers are raving about these Tonawanda hotels

Erie, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2013

WELCOMED CHANGE!!! I stayed here some years back when the hotel was the Grand Motor Inn, I was passing through with my kids and wife. What a horrible stay, the service was inadequate and my kids were treated rudely by the front desk. I was very pleased to see the property had changed management and a new hotel name appeared.... More 

Helpful?
1 Thank BrianKeriepa
Le Roy, New York, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 February 2013

When I stayed here I was a little unsure if I had made the correct decision. When I arrived the lobby was fresh and looked new, I was greeted by warm, friendly staff. I made it up to my room, and to my surprise it was spotless. Great Value. I wold recommend to anyone to stay here.

Helpful?
Thank Cody O
Oshawa, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2012

Terrible service, rude people, room were filthy, moldy shower curtain, broken lamp shades, main light did not work, room smelled so bad of smoke it almost gagged us. We ended up leaving the hotel, we could not stay, hair on the beds, yellow stains, owners rude and smug, said they didn't care if we left they would be paid by... More 

Helpful?
Thank leonismyman1
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Management was approached about the possibility of having the rooms inspected upon the time of checkout, so that the condition is... More 

HAMILTON
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012

I'm not sure where the bad reviews are coming from. I have stayed here 3 or 4 times now, and find this hotel to be well run, clean, convenient and a great value. There is a flat screen TV, microwave and fridge in the room, the bed was VERY comfortable, and I had a great stay. So close to malls... More 

Helpful?
1 Thank Debra T
Ottawa, Canada
Level Contributor
152 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 October 2012

Stayed for a Bills game. Were were a large group with a block or rooms reserved. The first person to show up was forced to pay for all the rooms up front or the manager was going to rent them to other people. Apparently reserving is not enough!!Thank god I barely slept. Room is dated, smelled like stale smoke the... More 

Helpful?
1 Thank FerTravel
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Front desk staff received additional training with regards to maintaining the reservation and allotting the rooms. • Maintenance was informed of... More 

Canada
Level Contributor
3 reviews
Reviewed 10 September 2012

Never have we been to a hotel in such poor and dirty state. The rooms stinted cigarette- supposedly to be non-smoking room, dirty laundry. Only 1 towel in a room . Staff rude . poor service at Breakfast.. Had to call each time for staff to fill up. Never going there again . This property should be for people with... More 

Helpful?
Thank Marie F
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. • Housekeeping received additional training on... More 

East Syracuse, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2012

AWFUL. Arrived at 4pm, two hours past check-in time and our room was filthy. When I spoke to the owner she could care less and very rudely told me to just "come back later". When I asked if she had any other rooms that were ready since it was already two hours past the check-in time she rolled her eyes... More 

Helpful?
2 Thank LeHan M
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Thanks for your stay at our hotel. We appreciate your remark about the stay and comments about the customer service as well as room features. Even before we get the facts, we are really sorry for the experience you had. We are trying to investigate the entire happenings and have already taken steps to handle the issue with... More 

Leominster, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2012

I do not recommend that anyone stay here....not even my worst enemy. Dirty. Poor customer service. Don't ask for an extra towel or blanket cause you get the third degree. Smells funny. AC cut out during night. Just horrible experience.

Helpful?
1 Thank Joan L
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review

Dear Guest, Honestly, we thank and appreciate you for choosing the Econo Lodge at Tonawanda and for your open review. We have taken every aspect of the review pretty seriously and truly regret such an experience. We would like to mention the steps we have taken so that never such an incident is occurred. We have specially instructed and ensured... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
UNDER NEW MANAGEMENT - We offer the following NEWLY UPDATED areas include Lobby, Breakfast Area and Guest Rooms. We offer a FREE Deluxe continental breakfast including Hot waffles with each and every stay. We also have FREE WiFi throughout our property. ... more   less 

Additional Information about Econo Lodge Tonawanda

Address: 2000 Niagara Falls Blvd., Tonawanda, NY 14150 (Formerly Grand Motor Inn)
Region: United States > New York > Tonawanda
Price Range: $73 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Tonawanda 2*
Number of rooms: 40
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Also Known As:
Tonawanda Econo Lodge
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Questions & Answers

Questions? Get answers from Econo Lodge Tonawanda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed near the very end and it was quiet.”
 of 5 bubbles retdvm, 21 Sep 2016 | Read review
“Restaurants nearby”
 of 5 bubbles 499LisaC499, 5 Aug 2016 | Read review
“AC was really good in the room.”
 of 5 bubbles Srinivas2411, 9 Apr 2016 | Read review
“We had ground floor rooms. Must use stairs for 2nd floor rooms.”
 of 5 bubbles DebbieH567, 5 Aug 2014 | Read review
“If more than one room is available, look at the options before selecting.”
 of 5 bubbles 879matth, 21 Jun 2014 | Read review
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