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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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#2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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406 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Start your review of BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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Brooklyn, New York
Reviewed 1 week ago

I have been staying in this hotel for years, I work for the DOD and go to Albany monthly. The hotel is currently undergoing renovation, which makes it difficult for parking. I enjoy all my stays In the past, but my last stay was very disappointing,. My room was not cleaned properly. I had to call the front desk to...

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Helpful?
1Thank ajgjpot4
BestWesternHotels, Corporate at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We're very sorry to hear about the issues that you experienced with our hotel during your most recent stay. We have addressed these issues with our staff to ensure that we are offering the best experience for guests. Thank you for taking the time to provide feedback so that we may improve. We hope to see you again once our...

Tilton, New Hampshire
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We stayed here in march on probably the coldest night of the year and enjoyed it all.Located in downtown Troy next to an up and coming area.Hotel was within walking distance of some excellent food and active pub life.The rooms were super comfortable with great mattresses and normal pillows and so quiet at night,did not here all the typical slamming...

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Helpful?
1Thank mrchips545
About Hotel's Favourite Review
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased you slept comfortably and quietly. It sounds like you were also able to explore some of the exciting downtown area - we love eating here too! We hope you will have the opportunity to visit us again after we complete our addition and renovation project. Regards,...

Albany, New York
Reviewed 2 weeks ago

room was nice and clean but what we paid found it over priced , nice location horrible parking , went for the complimentary breakfast at 8:45 most items were gone so we had coffee and went to our room to shower at 9 but found out there was NO HOT water we mentioned it to the clerk as we checked...

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Helpful?
1Thank jeff m
Greenville, South Carolina
Reviewed 3 weeks ago

Nice location in downtown Troy, and easy to get to from the airport. Hotel is currently under construction building a new wing with giant boxes in the lobby and difficult to park but otherwise a very nice stay with great friendly staff. Easy to walk to downtown coffee shops or restaurants. Some areas a little sketchy at night. Only real...

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Helpful?
Thank BorisMurchant
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize for our appearance while under construction! Those boxes were all new bathroom mirrors that have since been installed! While parking immediately around the hotel can fill up when we are sold out, the parking garage next door is available complimentary for all guests. We hope you will...

United States
Reviewed 3 weeks ago

Very nice hotel. The owner, Mike, was at the front desk when we arrived. He greeted us and thanked us for staying at his hotel. He also gave us his recommendations about places to eat/drink. The room was very clean. The location was perfect. If I am in Troy, NY again I will definitely stay here.

Review collected in partnership with Best Western
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Helpful?
Thank 655greggj
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us! Thank you for your review and we hope you are able to stay with us once our renovation project is completed! Thank you again. Whitney Philippi, AGM

East Greenbush, New York
Reviewed 17 February 2017

The room and breakfast were ok but the location of the hotel in downtown Troy is very noisy. It cost us $150. I have stayed at Marriott. Residence inn and Fairfield inn for about $100 and got had a better experience.

Review collected in partnership with Best Western
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Helpful?
Thank Lisa B
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We apologize for the ambient noise of the downtown area. If at any time you have an issue with noise while staying at our hotel, our staff will gladly move you to a quieter room. We would love another opportunity to provide the comfort and convenience our hotel is known...

Reviewed 15 February 2017 via mobile

When I was thair for the first time I love it it's nice clean and organized and home ok you have to go thair I don't know what to expect from the town it's awesome and lots to seeing everyone 😂😃👧👨💋❤💪💪

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Thank Mary A M
Newcastle, Australia
Reviewed 8 February 2017

This motel was absolutely excellent for our hockey team to stay at. We were looked after very well and the staff achieved in ensuring every request was answered. We could not have found a better place to stay with our Pee Wee hockey team.

Review collected in partnership with Best Western
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Thank Scott M
Syracuse, NY
Reviewed 25 January 2017

Local college alumni, came to town with my spouse for one night to checkout a few of Troy's newest bars and restaurants. Clean hotel with welcoming and courteous front desk staff in a great location with the ability to walk to many different cafes, restaurants and other points of interest. We also appreciated the free parking and were able to...

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Helpful?
Thank nic715
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience you experienced during your stay. We have spoken to all our housekeeping staff about this issue. We are pleased you enjoyed your room and were able to experience some of downtown Troy. We hope you will be able to stay with us again in...

Brooklyn, New York
Reviewed 15 January 2017

We (parents and two college-age kids) stayed here to drop off our son for his first semester at RPI. The rooms here are good, the rate competitive. Bonus is free breakfast with the room, and free parking. Very close to RPI, a five minute drive to our son's dorm. Staff very helpful introducing us to the hip, fun historic district...

Review collected in partnership with Best Western
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Thank BMFBrooklyn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Region: United States > New York > Troy
Price Range: $143 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book early and get a corner room”
 of 5 bubbles ajgjpot4, 21 Mar 2017 | Read review
“dont plan on taking a shower at 9 AM no hot water”
 of 5 bubbles 980jeffm, 11 Mar 2017 | Read review
“Stay on front side of the hotel to avoid renovation noise. Elevator doors chime every time they open and can be heard in nearby rooms.”
 of 5 bubbles nic715, 25 Jan 2017 | Read review
“Try to be on the top floor, on the end, not above the bfast room”
 of 5 bubbles N1178GZmichaels, 8 Nov 2016 | Read review
“The suite is great if you dont mind paying.”
 of 5 bubbles robertbakewell, 14 Nov 2015 | Read review
5 of 5