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The Hotel is in the midst of remodeling. Several floors - mine included - were complete. The lobby remodel is imminent as of this review. I would give this a 5 star review but without the lobby facilities, it wouldn't be accurate.
However, the rooms...More
Thank Larry W
Response from Lee A, General Manager at Hotel UticaResponded 1 week ago
Thank you so much for taking the time to give us your review. We are working hard to minimize any impact of our construction so we're thrilled that you were able to enjoy your experience with us here in Utica. We're happy to...More
The hotel room looked brand new. The comforter was great. The pillows were too flat and the mattress too stiff. Not sure why but the toiletries did not include conditioner. Instead there was a conditioning shampoo. My linens were not replaced. They took away the...More
Response from Lee A, General Manager at Hotel UticaResponded 2 weeks ago
I'm so sorry to hear of these problems that inconvenienced you during your stay, it's not what we expect our guests to have to deal with. We have the highest standards for our housekeeping and the lack of service you experienced is not...More
Stayed at visit to Hamilton College in April '17. It's a faded glory hotel in a faded town. Wonderful big lobby with crystal chandeliers.
Now under renovation, so bar and restaurant were closed, but what we saw looked nice. Basis rooms with older decor—not sure...More
1 Thank MMbklyn
Response from jshumway2016, Director of Sales at Hotel UticaResponded 4 weeks ago
We appreciate your comments in regards to your stay and are pleased you enjoyed your stay. We have just opened up a few of the floors with the newly remodeled rooms and do hope that you stay with us again to experience those....More
We were in town visiting family and booked 3 rooms for 2 nights at the hotel. I grew up in the area and have stayed there before, many years ago. While the lobby has always been beautiful, the hotel was very disappointing. The rooms were...More
2 Thank lynn3152017
Response from jshumway2016, Manager at Hotel UticaResponded 2 May 2017
We apologize that your stay was unsatisfactory, we are currently in the process of a full property renovation to become a Doubletree by Hilton. All rooms are getting new carpeting, wallpaper, furniture, and bathroom accessories. A few of the new floors will be...More
The hotel is in the midst of restoration and elegance of the past is visible. Our room was in good condition, clean and comfortable. The location was perfect with free parking. The hotel offered a continental breakfast which was adequate. The front desk staff was...More
Response from jshumway2016, Manager at Hotel UticaResponded 28 April 2017
We appreciate your comments regarding your stay and are so pleased that you enjoyed your stay. We do hope to see you again in the future and that you are able to the complete renovation.
US$120 - US$208 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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