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    BEST WESTERN Gateway Adirondack Inn

    1.8 km from Utica centre
    • Free Wifi
    • Free Parking
    • Breakfast included
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    Apr 2 Apr 3
    1 room, 2 adults, 0 children
    175 N Genesee St, Utica, NY 13502-2511
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    02/04/2017 03/04/2017
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    02/04/2017 03/04/2017
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    Traveller rating
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    Reviewed 29 May 2016 via mobile

    I've stayed here before and the front desk staff were friendly and competent. I was checked in quickly and greeted as a return customer. The rooms may be a little outdated but the bed was comfortable and the room was clean. The price is well...More

    Helpful?0
    Response from Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn

    Thank you for your wonderful review! We do our best to remember our return customers and we are so thrilled when they come back to see us. We look forward to seeing you again.

    Reviewed 23 May 2016

    I had only two minor complaints during my stay....the wireless internet was a little "iffy", and the butter at breakfast was so chilled it was impossible to spread with the flimsy cutlery. However, those two items were easily forgotten when getting a great, sound sleep...More

    Helpful?0
    Response from Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn

    Thank you for your wonderful review and we are glad that you enjoyed your stay with us. Thank you for mentioning how clean your room was, we take great pride in our cleanliness. We will also consider keeping some butter out so it will be...More

    Reviewed 23 May 2016

    My girlfriend and I stayed there while picking u her son from college, as soon as we walked in the lobby we could smell the stale smoke smell. The front desk associate did not even look up to greet us, she just said hi and...More

    Helpful?0
    Response from Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn

    Thank you for your review and we apologize for the issues with your credit card upon check in. We are very sorry the room wasn't up to standard and you can be sure all the issues were addressed. We hope that if you are ever...More

    Reviewed 23 May 2016

    While the lobby area and breakfast area are very modern and sleek, the rooms are a bit dated. Our room had a very stale (don't know how else to describe it) smell - either it had been closed up for awhile or someone once smoked...More

    Helpful?0
    Response from Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn

    Thank you for your review. We apologize about the stale smell in the room and we will certainly look in to each and every room to make sure they are fresh smelling. We are glad you enjoyed our breakfast and we hope that you will...

    Reviewed 14 May 2016

    Once again our stay at his hotel was great....We had an issue with the T.V. so, I called the front desk..Within a matter of minutes Vallerie was at our door...She came at least 4 times trying to figure out what was wrong...They had changed service...More

    Helpful?0
    Response from Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn

    Thank you for your excellent review! We will be sure to let Val know you remembered her. We are always here to help and we hope to see you again when you are in the area.

    About
    Amenities
    • Top amenities
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Self-Serve Laundry
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Things to do
    • Fitness Centre with Gym / Workout Room
    Photos
    Hotel & Grounds (10)
    Room/Suite (6)
    Bathroom (5)
    Dining (2)
    Nearby
    Nearby Restaurants
    The Tailor and The Cook
    260 reviews
    1.08 km away
    Delmonico's Italian Steakhouse
    582 reviews
    .16 km away
    Aqua Vino Restaurant
    132 reviews
    .32 km away
    Top of the morning cafe
    91 reviews
    1.05 km away
    Nearby Attractions
    Munson-Williams-Proctor Arts Institute
    203 reviews
    2.27 km away
    Meyda Tiffany Lighting
    12 reviews
    4.40 km away
    Stanley Center for The Arts
    75 reviews
    1.88 km away
    Utica Zoo
    155 reviews
    3.87 km away
    Questions & AnswersAsk a question
    Jonmorse
    I am planning to bring my pickup and 10 foot trailer with 2 motorcycles for Labor Day weekend. Will stay at hotel on Friday and ride Sat. and Sun., coming back on Mon. Can I leave the truck and trailer in parking lot for those days? Will pay if necessary.
    29 August 2016|
    Answer Show all 2 answers
    Response from BMWdan | Reviewed this property |
    There is room in there parking lot. I've seen buses, RV's and construction truck/ trailers there. I would suggest giving them a call to verify. Have a good ride.
    1
    Vote
    Mayra A
    How far is Turning Stone from the hotel? If so is there a shuttle?
    23 September 2015|
    Answer
    Response from BWgateway1 | Property representative |
    Turning stone is about a 25 minute drive and no we do not have a shuttle. If you have any questions feel free to call me at (315) 732-4121
    0
    Votes
    Irenita G
    I booked the wrong date via this website, and paid, How do I undo? I need the room but for the correct date. The clerk at the hotel is not certain she can undo. Since it is paid through Trip Advisor. Is this correct?
    16 July 2014|
    Answer Show all 3 answers
    Response from JDRolle R | Reviewed this property |
    The site should specify if the funds are refundable and the terms. I suggest escalating to hotel management for an answe.
    0
    Votes
    Room Tips
    "If you have any concerns about going up and down stairs with your luggage, don't take a room in the 2..."
    Johnson747, 6 months agoRead review
    "The rooms on the back side were very nice"
    Joey R, 6 months agoRead review
    "All was quiet."
    Sid D, 8 months agoRead review
    "I would opt for the rooms in the older part of the hotel."
    Delaw, 8 months agoRead review
    "My friends had a room with refrigerator and microwave, I had neither. Ask for that option if it's..."
    851debran, 10 months agoRead review
    "If you have to stay here, stay in the main part of the hotel, not an annex, so you won't have to walk..."
    CT-Foodie60, 10 months agoRead review
    "The two story detached building was very quiet."
    Ted H, over a year agoRead review
    "Choose a room at a different hotel!"
    RebbyT, over a year agoRead review
    "Check your rates before checking in."
    almostthere459, over a year agoRead review
    "request lowest floor, as this is a hotel, not a motel."
    D S, over a year agoRead review
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