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The Hotel at Turning Stone Resort

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The Hotel at Turning Stone Resort
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366 Reviews from our TripAdvisor Community

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Showing 364: English reviews
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Stormville, New York
Reviewed 2 weeks ago

I visited the Turning Stone Resort for a business conference, and I was eager to check it out. I was rather underwhelmed by the room. It was clean, and was very low-key. I found it odd that there was not a bedspread or coverlet on the bed, simply some kind of throw placed along the bottom of the bed. It...

Thank Sheila D
kevinvaillancourt, Manager at The Hotel at Turning Stone Resort, responded to this review

We thank you very much for your feedback. We apologize that your stay was less than adequate. Having reviewed your concerns we will address them directly. In the meantime please let us know if you have any other questions, or concerns.

Reviewed 3 weeks ago

My partner and I went for 4 days and had a good time. It was great walking around the grounds. We treated ourselves to a day at the spa and had great massages. We did not win at the tables or at Bingo, which I love to play, but it was fun. The hotel is clean and the food is...

Thank Pat W
Penacook, New Hampshire
Reviewed 21 February 2017 via mobile

Combined work trip and two day get away with husband. Very clean and spacious room. No refrigerator in room and carry in alcoholic beverages not allowed. Banging pipes during the night. Chair provided for desk .. not really a desk chair to low not functional. Great view from room. Comfortable bed, and price was reasonable.

Thank PHILB552017
Plattsburgh, New York
Reviewed 29 January 2017

We try to stay in tower when available but the inn and hotel are also very nice I enjoy the shower in the tower all are top notch clean never a problem for me we visit 5 to 6 time a year and drive 4 hours to get to here they are great

1Thank 287davisw
Reviewed 16 January 2017

We frequent TS a lot! We enjoy the hotel very much! Our last visit was exceptional! Checking in is always pleasant, although this time I opted for the upgrade to the suite. WOW! For $30 more, we had a huge room with a Jacuzzi tub! Robes and Slippers were a nice touch as well! There was also a refrigerator and...

1Thank Lisa R
Skaneateles, New York
Reviewed 6 December 2016

My wife and i stayed for a weekend, Clean, comfortable, everything worked, would stay again.Only gripe is why do parents bring little children to a casino and let them run rampant in the halls.never understood that.

Thank bill890
Syracuse, New York
Reviewed 2 December 2016 via mobile

We have been coming here for years and it just keeps getting worse. Tonight I went to the restaurant where I purchased food to ask if they could reheat it. Was told to go to hotel registration all the way on the other side of the building and they have a microwave. After getting to the registration desk I was...

1Thank LittleT1975
The Great Northeast
Reviewed 27 November 2016

My husband and I came here to see a concert and got the Bed and Breakfast Package. Parking - there is ample parking outside as well as a covered parking garage. If you prefer valet, that is available very close to check-in. Check-In - We breezed through check-in and the front desk clerks were very nice and friendly. Gave us...

1Thank asualumni87
Southington, CT
Reviewed 23 November 2016

Average rooms but very clean, convenient for an overnight casino stay. Restaurants, bars, everything is just steps away. Easy check in, check out and valet parking. check out a few local wineries if you're in the area.

2Thank JackiKC
Buffalo, New York
Reviewed 15 November 2016

This is truly a hidden get away. The staff is incredible and so prompt and courteous. The resort itself is not to busy and not smokey at all. Perfect one day get away with just enough to do. Nice balance of places to eat as well.

Thank M P

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: $155 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
 of 5 bubbles 287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
 of 5 bubbles B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
 of 5 bubbles 43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
 of 5 bubbles CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
 of 5 bubbles marykC9790DY, 25 Aug 2016 | Read review
5 of 5