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The Hotel at Turning Stone Resort

Hotels.comUS$325*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Hotel at Turning Stone Resort
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371 Reviews from our TripAdvisor Community

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There are newer reviews for The Hotel at Turning Stone Resort
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Showing 369: English reviews
New York City, New York
Reviewed 9 October 2015

I love the Turning Stone - have been here many times. Hotel rooms are beautiful - I like the Towers best. Great dining options. Also has a golf course, spa and many other attractions. Have also been here for a couple weddings - they are very well done and super fun!

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Helpful?
Thank KoriAronowitz
New York City, New York
Reviewed 5 October 2015

I would have given four stars except for the smoke in the casino! The room was comfortable, quiet and the employees so nice! The room had a jacuzzi tub that we didnt use, but maybe next time..the casino was so smoky but had a smoke-free section.

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Thank alsgalny
North Creek, New York
Reviewed 13 September 2015

My friend and I spent 2 nights at the Turning Stone. Our room was as requested, and quite comfortable, although there was no mini-refrigerator in the room. Check-in was quick and efficient, and the staff, including the valet and concierge, very nice and helpful.

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Helpful?
Thank Shirley d
Ticonderoga, New York, United States
Reviewed 1 September 2015

Stayed here for 2 nights that were comps that our friends had earned from using the casino. Check in was super easy. Free valet parking, bonus!! The room was clean and had all of the basics. The bed could use a new mattress as is was a little sagging for my liking, but I'm super fussy about beds. Need new...

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1Thank Susan W
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. We appreciate your feedback and have forwarded it to the appropriate departments. We look forward to seeing you again soon!

Middletown
Reviewed 25 August 2015

Arrived on a Sunday evening and the front desk was extremely cordial. The room was ok as it was starting to show its age. Ate at the Italian Restaurant and was very satisfied both with the portions and again the wait staff who helped with suggestions and were very attentive. Monday was a meeting day but service for breakfast and...

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Thank Andrew B
Kitchener, Canada
Reviewed 29 July 2015

very recent stay was not pleasant. Past stays have been good but this time a transformer blew and shut down power to most of the resort - lots of the casino was still active with backup power but the hotel, restaurants etc battled for power for two days. No A/C in July made the rooms and resort very uncomfortable. Sleeping...

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Helpful?
Thank DDKW
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Please accept our apologies for the issues with the recent power outage. We know it caused a lot of frustration and we appreciate everyone working with us while we did out best to resolve the situation as quickly as possible. We are happy to hear that you have been pleased with previous stays and we look forward to seeing you...

Mexico, New York
Reviewed 29 July 2015

We booked on a "free night", the only room available was a "smoking room", they said they would provide us with a "defusier" for the room. We never did get one of those and being a non-smoker, it was not a pleasant night and even the pillows smelt of smoke.. Next time if we can't get a non-smoking room, we...

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Helpful?
Thank Hainsc2014
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for your comments on your recent stay. We apologize that you were not able to book your preferred room type. Unfortunately during the summer months our rooms do sell quickly. We are disappointed that you did not receive the diffuser you were offered for your room. We have shared your experience with the appropriate teams. We hope you...

Strongsville, Ohio
Reviewed 19 July 2015

Located in Verona, New York, just east of Syracuse, this large casino offers several accommodation venues from which to choose. We stayed in the "Hotel" and check-in was quick (we checked-in at about 4pm) The room had two double beds that included a safe, large screen TV, coffee maker, and fast Wi-Fi access. No refrigerator. The room and bathroom were...

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Thank Linda44149
Adirondacks, New York
Reviewed 18 July 2015

Very much enjoyed our stay in the hotel. There were a couple downsides. Ironically we're not big gamblers, we just happened to have a free night stay. There's not much to do there if you don't gamble. The gym is $15 per visit, which includes the lap pool and jacuzzi. The accommodations are awesome though. We didn't much like the...

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Thank KylersKL
Vestal, New York
Reviewed 17 July 2015

I recently attended a business conference at Turning Stone and felt their hospitality could have been much better. I arrived around 11:30 AM and when I went to check in, I was told to return at 1:00 PM. I happened by the lobby at 12:40 only to discover that they were now checking people into their rooms so I got...

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2Thank LJR1954

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Region: United States > New York > Verona
Price Range: $241 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
15 questions
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
marykC9790DY, 25 Aug 2016 | Read review
5 of 5
Hotels.com
US$325* /night
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Prices are for 1 room, 2 adults
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