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The Hotel at Turning Stone Resort

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366 Reviews from our TripAdvisor Community

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Showing 364: English reviews
New Hartford, New York
Reviewed 8 January 2015 via mobile

Well I definitely prefer the rooms at the lodge but the regular rooms are not that bad. Surprisingly quiet even when the resort is very busy. Rooms are clean and well-maintained overall not a bad place to stay. Lots to see and to do while staying there.

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Thank kristen033
Chateauguay, Canada
Reviewed 7 January 2015

I have been going to this resort for 10 years. Each time, regardless to the changes, additions, etc. made to this Casino Resort - we are never disappointed. Accommodations available in the Hotel - 4 floors including a smoking floor; Tower - 21 floors believe are all non-smoking; Lodge - exclusive accommodations or the Inn - 3 floors with shuttle...

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Thank ErmaJ2014
Reviewed 3 January 2015

Paid a lot of money and was very disappointed by the noise level all night long. Could not sleep at all and checking out to look for another hotel. Walls and doors are paper thin. No class hotel that reminds me nothing of the great hotels of Vegas. Don't waste your money!!!!!

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Thank Matthew4545
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We apologize that your stay was not up to standards. We typically only receive noise complaints when a guest has neighbors that are not considerate of others. Upon notification, we do have our security team address the situation immediately. Without knowing the details of your experience, we aren't sure if this is the issue you encountered or not. We agree...

Reviewed 18 December 2014 via mobile

My fiancé and I stay here all the time. We come over from Rochester area at least once every couple months. The staff at the hotel are excellent. The valet staff is phenomenal extremely sweet and helpful. The rooms are luxurious and up to date. Very clean and stocked. I recommend getting a massage when you stay and you'll get...

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Thank Brittany A
Rochester, New York
Reviewed 10 December 2014

Room was large and clean bed comfortable, very little noise fron hallways. What more can you say about a hotel room? Might have been a bit overpriced. Turning sStone has some nice shops and the layout can be a bit confusing, we are not gamblers went for a show in one of the lounge areas tables were tight but the...

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Thank Rick L
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for taking the time to write about your stay. We are happy that you enjoyed your time at Turning Stone. In the future, we wanted to let you know that some shows offer Room & Show packages, which entitle you to a discounted room rate. Ask your Accommodations Representative when you book your next room, to see if...

Lititz, Pennsylvania
Reviewed 5 December 2014 via mobile

Since this was my first trip to turning stone I had no idea what to expect. I went with friends on a bus trip mainly to play Bingo. We arrived around 9:30 and went straight to Bingo hall. Our rooms were ready as promised by 3:30 PM. Room was average with two queen beds. Did not smell any smoke in...

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Thank KJL0823
Waterloo Ny
Reviewed 2 December 2014 via mobile

The hotel itself is fine. Nothing special. Comfortable room, neutral decor. We got put in a smoking room, which smelled like an ashtray, but I suppose it's to be expected in a smoking room. The room I feel was overpriced for amenities you recieved however the casino, spas, and dining options attached are a lot of fun and well worth...

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1Thank Holly L
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank for taking the time to comment on your stay. Just to let you know a little bit about our resort, the Hotel is a AAA 3-Diamond rated property, and does offer smoking rooms. Perhaps for your next stay, you might prefer the Tower, which is a AAA 4-Diamond rated property and features all non-smoking rooms. It may be more...

Syracuse, New York
Reviewed 29 November 2014

So my husband and I go to the Turning Stone Casino for Thanksgiving dinner, this year I thought I would do something special and book a room for us as well. When I booked the room, it was great we were able to get a nice room with a Jacuzzi. Our plan was to check in go to our room...

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Thank ChristyD76
Cranston, Rhode Island
Reviewed 23 November 2014

Went there with a senior bus trip from Rhode Island . We were very surprised on arrival , they offer Bingo TWICE A DAY , SLOTS TABLE GAMES. very clean staff very helpful, the room very good well worth the money resturants top notch. had an romantic evening at PINO's italian resturant , nice quaint shops good gaming plan on...

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Thank dlapradesr1
Rome, New York
Reviewed 18 November 2014

Hubby and I stayed last night using my free room offer. Room was nice, and very clean. Relatively quiet except for a few doors slamming around 1am. We've stayed in the Tower previously and do prefer that as the rooms are larger with a sitting area. Check in is quick and efficient.

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1Thank DebbieJoyce

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: $187 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
 of 5 bubbles 287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
 of 5 bubbles B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
 of 5 bubbles 43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
 of 5 bubbles CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
 of 5 bubbles marykC9790DY, 25 Aug 2016 | Read review
5 of 5