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The Tower at Turning Stone Resort

Certificate of Excellence
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11/06/2017 12/06/2017
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The Tower at Turning Stone Resort
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511 Reviews from our TripAdvisor Community

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There are newer reviews for The Tower at Turning Stone Resort
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Showing 510: English reviews
North East, Maryland
Reviewed 15 August 2014

Arrived at the front desk to be told we had no room reservation for Friday night but did for Saturday. Gave them my email confirmation and was advised someone had already checked into our room. Upon further investigation they discovered that our reservation and our Aunt and Uncle's were given the same confirmation number (same last name, different first )...

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Helpful?
Thank djvb128
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Your feedback is very important to us and we appreciate that you have taken the time to comment about your recent experience. We apologize for the issues that you encountered with your reservations. This is certainly not the type of experience that we want for our guests. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with...

Reviewed 14 August 2014 via mobile

Feeling aggravated! My husband made a reservation on the phone for his stay 8/13/14-8/14/14 and was quoted 139.00 for a room in the Tower. When he checked out they charged him 159.00, he disputed the the extra 20.00 and they said he was wrong. I think they should stand by quoted charge. It was his first time there and probably...

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Thank Bjjbjq
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay at the Tower at Turning Stone. We can understand your frustration regarding the issue with the room rates for your group. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with you personally about your concerns. If you would, please contact her at 800-771-7711 at...

Kingston
Reviewed 13 August 2014

The complex was gorgeous and I had been here a few times before. The only issue we had was the check-in. Online it states that check-in is available at 3pm. We timed our trip to arrive slightly ahead of 3 pm with the intention of walking around to check out the place and then get into our room for 3:00...

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Helpful?
Thank Gail S
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We appreciate that you took the time to share your comments regarding your recent stay. Your feedback is very important to us. We apologize for the experience that you encountered at check-in, and are happy to hear that it did get resolved and that you were able to enjoy your evening. Our Front Office Manager, Kim Lane, will be reaching...

Rochester, New York
Reviewed 11 August 2014

Our latest visit wasn't the best. The mattress in our room (1904) was in need of being replaced so had an uncomfortable night 's sleep. Furnishings becoming worn. Our chaise lounge was filthy and needed cleaning or new fabric and the dresser front was gross. Something spilled down the front of it and not cleaned off appropriately. And unfortunately, we...

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2Thank Snert41
Reviewed 11 August 2014

Where to begin.... got woke up at 3am by neighbors - our wedding guests had to argue with management to get on our previously arranged shuttle. Wrong wedding party brought to our venue. On return trip to Turning Stone - wedding guests had to wait for 2nd shuttle. Camera stolen out of locked room - believe maid service stole from...

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1Thank Barb K
Reviewed 11 August 2014

This was my first visit to Turning Stone Casino and Resort. I would certainly go back again. And I will definitely recommend the resort to friends and family. The rooms were clean and the service was friendly. Best regards, G Bullen

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Thank Geanene B
Syracuse, New York
Reviewed 10 August 2014

I wrote a review before about 3 months ago titled "No Scissors", I rated the hotel a 3 and was very upset. A few days after I wrote the review The Turning Stone Tower Manager asked me to contact her. Her name was Kim Lane and she offered me a room upgrade for my unpleasant experience at a very friendly...

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Thank Delli23
Norfolk, NY
Reviewed 10 August 2014

Great place to stay if you are gonna make a day of it at the casino and surrounding area! Same price as the place across the street but right IN the casino so stay here!! Staff excellent in all areas and room clean, spacious, and just right!!

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Thank Kpalbug
Huntington, New York
Reviewed 7 August 2014

I'll begin by saying that my room is very nice. 19th floor in the middle of wide open upstate NY. The room itself is clean, nicely furnished and the bathroom better than average. The view is terrific from here in the Tower too. I arrived fairly early in the day (not busy) and the valet didn't seem very interested in...

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Thank ChubbaHill
Syracuse, New York
Reviewed 5 August 2014

The tower room was phenomenal. Room was clean and spacious and we had absolutely no issues. Our trip was for a weekend wedding at a venue off the property. We brought our bags up to the room ourselves, but there were many people around to help if needed.

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Thank Brianna S

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 

Additional Information about The Tower at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Region: United States > New York > Verona
Number of rooms: 266
Also Known As:
The Tower At Turning Stone Hotel Verona
Hotel Style:
#3 Business Hotel in Verona
#4 Romantic Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Tower at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Tower at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are larger, but not large. The Lodge has larger rooms (suites).”
larryl641, 22 May 2017 | Read review
“Ask for a corner room on a higher floor - they have recently been remodeled”
richardd909, 16 May 2017 | Read review
“bring ear plugs to sleep”
V9940CMteresac, 28 Dec 2016 | Read review
“Higher floors and ask for a new room!”
G1743MRmichellep, 17 Oct 2016 | Read review
“Get an upper level floor to get a better view of the countryside. We had a lower level room and got to see lots of maintenance equipment.”
MrSilk, 18 Sep 2016 | Read review
5 of 5