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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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352 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Waterloo-Seneca Falls
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Showing 345: English reviews
Ottawa, Canada
Level Contributor
114 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 27 May 2013

We have stayed here for outlet shopping trips over the years. This time our room smelled of stale smoke and it was a non-smoking room. It was obviously was a smoking room at one time, probably back in the 90's judging from the decor. The hotel was full so we could not change rooms if we wanted to. The door... More 

Helpful?
1 Thank Patricia O
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear twigloo, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, We’re sorry we fell below your expectation regarding the room condition, cleanliness and food selection. We will address these points. I assure you the feedback of our hotel... More 

Hughesville, Pennsylvania, United States
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 May 2013

The rooms here are rather expensive. However, all the other hotels in the area are priced higher. The decor has not been updated in some time, but the room was clean and the hotel staff was very friendly. But whatever you do, don't go to the restaurant. There was only one waitress for a Saturday night. There was a hostess... More 

Helpful?
1 Thank Deb C
AnthonyM71, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank-you for taking the time to post a review of Our Heritage Café. I take pride and value all of our guests that join us at our hotel’s restaurant. I would like to sincerely apologize for the negative experience you had at our hotel’s restaurant. Having read your review I am very disappointed by the experience that you had. This... More 

Ontario, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2013

The hotel itself was not bad ! The staff was very pleasant, Until we sat In the onsite cafe for diner !! I made a simple request, the waitress was very nice and respectful, But apparently the hotel chef did not like having to go out of his way. With the few choice words that could clearly be heard at... More 

Helpful?
2 Thank Jenny W
AnthonyM71, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank-you for taking the time to post a review in regards to our hotel’s Restaurant. I truly value all of our customers that join us in Our Heritage Cafe and I do apologize for the unacceptable behavior from our cook that evening. As the hotel’s food and beverage manager I can let you know that the issue was handled and... More 

Ohio
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 May 2013

Stayed here for three nights after finding a deal online. Large room; king bed with small refrigerator & microwave. For an older hotel (and a Holiday Inn at that), I found the room to be clean & comfortable. Room located on second floor next to stairway, so was a convenient walk. The only reason that I wouldn't give the stay... More 

Helpful?
Thank M R
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for the feedback on TripAdvisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. Your comments allow us to target problem areas and take... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2013

I read all the reviews prior staying at this hotel, so was expecting a very different experience. For $120 US dollars for one night, I thought the room would at least be immaculate. When we arrived, we were told we would be in a room with 2 double beds, and when I asked whether an upgrade was possible, the person... More 

Helpful?
4 Thank ldesjardi
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear ldesjardi, Thank you for your recent comments about our Hotel. Please accept my apologies for falling short of your expectations. I apologize for the inconvenience you experienced due to the level of noise from our other guests, condition of the room accommodations and if you felt you did not get a good value for your stay. We take our... More 

Travellers are raving about these Waterloo hotels

Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2013

This hotel always is accommodating, clean, and has VERY friendly staff! Their rooms are always very well kept along with their spa and pool area! Definitely would recommend staying here for any occasion!!

Helpful?
Thank buffalo45
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our cleanliness and service were a pleasant surprise. I will be sure to share your review with all of our staff; they pride themselves in having happy guests. It is nice to hear that if your travels bring you back to the Finger Lakes area you will again choose... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2013

This was our second stay at this hotel. We had also stayed there in October 2012. Both times we have found the staff very friendly and helpful. Rooms are clean. Desk clerk assisted us with restaurant suggestions. Our room had a refrigerator which was very convenient. We also enjoyed the choice of hard or soft pillows :) We were just... More 

Helpful?
1 Thank chrome1234
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that you returned and had another pleasant experience and shared your experience on TripAdvisor. The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you loved your experience at the Holiday Inn Waterloo-Seneca Falls! It is nice to... More 

Toronto, Canada
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 April 2013

We stopped here for the night on a quick trip to visit friends and do some outlet mall shopping. We had screwed up our reservation and they quickly responded and made good our error with a great room and a quiet night. In the morning decent free coffee and speedy check out service meant the stay went without a hitch.

Helpful?
1 Thank PeterToronto1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! I am happy to hear that we were able to accommodate your needs and you found our Holiday Inn to be comfortable and friendly. We really appreciate you taking the time to share your experience on TripAdvisor and we hope that you will again choose our Holiday Inn if your travels bring you back... More 

Ontario
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 April 2013

We stayed here in early March, when northern New York State can be quite bleak and deep in winter. The Holiday Inn was a bright point, our room filled with light and a view of the exterior tennis court which sparked hopes of spring. We had a king "feature" room which I recommend for the extra space it provides. The... More 

Helpful?
1 Thank HerIndoorsOntario
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! I will share your compliments with all of our staff; they pride themselves in having happy guests and will truly appreciate the special mentions. I am happy to say that our whirlpool spa has been reopened so when you return in the summer you will be able to enjoy the outdoor pool as well... More 

Franklin, New York
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 April 2013

We had requested a quiet room with 2 beds, and upon check-in we were upgraded to a larger suite unit which was a welcome surprise. The room was so spacious with an outer room with sofa-bed, small kitchen area equipped with sink, frig, and microwave, separate flat screen TV and an airy balcony. The King bedroom had another TV and... More 

Helpful?
Thank Mared17
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that you were happy with the hotel amenities and appreciated the upgraded room. I will share your review with all of our staff; they work so hard to deliver exceptional service and pride themselves in having happy guests. Hopefully your travels will bring you back to the Finger Lakes region... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: $119 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
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Cicero, New York

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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the AAA rate”
 of 5 bubbles KathleenM309, 11 Nov 2016 | Read review
“2nd floor is quieter, but no elevator”
 of 5 bubbles fhall1, 18 Oct 2016 | Read review
“Shop around. You can usually get a better rate directly from the Holiday Inn web site.”
 of 5 bubbles mr538, 13 Oct 2016 | Read review
“Ask for an east-facing room in the summer to avoid the heat from the setting sun.”
 of 5 bubbles onditquoi, 15 Sep 2016 | Read review
“Rooms on the back of the building would be preferred if their are conference going on”
 of 5 bubbles frankw962, 27 Oct 2015 | Read review
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