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The Westin Turtle Bay Resort & Spa, Mauritius

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The Westin Turtle Bay Resort & Spa, Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius
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813 Reviews from our TripAdvisor Community

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Showing 564: English reviews
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Warsaw, Poland
Reviewed yesterday NEW

Absolutely beautiful hotel on the beach. Property is located about one hour drive from the airport. Very friendly & helpful staff. Nice executive lounge, big choice of restaurants, great food. Two swimming pools - one for families, second adults only. Apartment was amazing - 3 balcony with the spectacular ocean view!

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Helpful?
Thank ZbyszekWarsaw_Poland
Pretoria
Reviewed 2 days ago NEW

We spend 4 nights and upon arrival at 18:00 were told our room is not ready yet. Roughly an hour and 3 enquiries later we were shown to our room. The room itself was great. However the service was really bad. On at least four occasions the waiter forgot our order. On the first night a group of us sat...

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Helpful?
Thank Tienie S
Langkawi, Malaysia
Reviewed 3 days ago NEW

The area here is like a paradise, birds are singing outside, the garden is beautiful, with a lot of interessting plants and it is well maintained. The staff is very friendly, especially our cleaning lady Uma, who made our stay pleasant and refreshed every day. The rooms are beautiful and clean, with gorgeous views on the sea or garden. Our...

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Thank MrsGare
Australia
Reviewed 4 days ago NEW

We stayed for four days recently and wish that we had stayed else where. Our first suite had no aircon and smelled very mouldy. Even though we were in the room by 1, it took until 10;30 that night to move us to another suite so we virtually lost an entire day as we waited around to see if the...

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Helpful?
1Thank stubbspainter
Shivanee B, Front Office Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Stubbspainter, We thank you for taking the time to share your reviews of your recent experience of The Westin Turtle Bay Resort & Spa, Mauritius on TripAdvisor. Your comments indicate that we have regretfully not been able to meet your overall expectations and for this we would like to extend our apologies. We do normally pride ourselves for exquisite...

Reviewed 4 days ago NEW

The hotel and grounds are beautiful, the rooms are nice and clean, and we stayed in block one, so that meant we were looking at the ocean from our bed...heaven! It is a complete shame that the staff were not up to scratch, we didnt get half of the items we ordered at the pool, and at the restaurants there...

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Helpful?
3Thank Jaun M
Shivanee B, Public Relations Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Juan M, We would first of all thank you for having taken the time to share such a detailed review of your stay at The Westin Turtle Bay Resort & Spa, Mauritius on TripAdvisor. In reading through your specific comments we do respect your opinions regarding the overall service experienced and fully empathize with your sentiments. Rest assured that...

Durban, South Africa
Reviewed 1 week ago via mobile

Travelled to Mauritius over 15 times and this r sort remains my favorite. The staff at Seasons Taste restaurant is the main reason I have stayed here for my last 3 visits. They rank among the friendliest on the island. However state away from the restaurant near the quiet pool. Service ranks among the worst I've ever experienced. Overall a...

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1Thank Vishals73
Hong Kong, China
Reviewed 1 week ago

A wonderful property that sparkled in its Indian Ocean setting. The Hotel oozed tranquility and relaxation and the discreet yet pleasant staff guaranteed me an idyll away from the cares of the workaday world of my home in Asia. The coastline here at Balaclava is exceptionally attractive!

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1Thank Perry B
London, United Kingdom
Reviewed 1 week ago

We had a lovely stay. Friendly, easy check in with complimentary refreshing welcome drinks. We booked the ocean view deluxe. the room has plenty of space, comfortable big beds and good air conditioning although the balcony furniture was uncomfortable, it made sitting in the balcony unpleasant. take advantage of the free water sports, we had lots of fun learning to...

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1Thank dogmumcatmum
South East England, United Kingdom
Reviewed 1 week ago via mobile

Stay at this resort in oct 2016 The staff where wonderful they could not do enough for you . Great selection of restaurants With a sushi bar I fell in love with. The beach is a bit rocky but perfect for snorkelling . Or you can go out on the boat out to the reef for some good snorkelling at...

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1Thank Mark D
Nottingham, United Kingdom
Reviewed 1 week ago

WOW! What an incredible holiday. We arrived at the hotel to the friendliest and warmest welcome. Greeted with complimentary iced teas and much needed cold towels infused with the hotels signature white tea and aloe scent, we felt like we were being spoilt from the minute we arrived. The reception staff where so friendly and ready to help. When asked...

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Helpful?
1Thank Dolldie

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Embraced by the gently swaying sugar cane fields and the warm turquoise water of the Indian Ocean, The Westin Mauritius Turtle Bay Resort & Spa invites you to experience the magic of Mauritian hospitality in a truly luxurious setting. The resort boasts 190 guest rooms and suites, all of them offering stunning views over the ocean, a kids club, luxury Mandara spa and a fine selection of restaurants and bars. ... more   less 

Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Region: Mauritius > Pamplemousses District > Balaclava
Price Range: $341 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Grand Mauritian Hotel Balaclava
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#3 Family Hotel in Balaclava
#3 Romantic Hotel in Balaclava
#4 Luxury Hotel in Balaclava
#4 Spa Hotel in Balaclava
#4 On the Beach Hotel in Balaclava
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and other travellers.
89 questions
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Manchester, United Kingdom
over a year ago
Worksop, England, United Kingdom
Mauritius
3 months ago

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Questions? Get answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view.”
 of 5 bubbles ZbyszekWarsaw_Poland, 22 Feb 2017 | Read review
“Ocean front if possible”
 of 5 bubbles stubbspainter, 19 Feb 2017 | Read review
“Sea views are de rigeur!”
 of 5 bubbles PerryB137, 13 Feb 2017 | Read review
“Room 914 has an amazing view, is close to the pool and the restaurants and has TWO balconies!”
 of 5 bubbles Dolldie, 12 Feb 2017 | Read review
“Make sure you get a room with a view of the ocean, our first room had a view of other rooms, which we ended up getting changed.”
 of 5 bubbles abdura, 10 Feb 2017 | Read review
5 of 5