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Shangri-La’s Le Touessrok Resort & Spa, Mauritius

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Shangri-La’s Le Touessrok Resort & Spa, Mauritius
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479 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Milan, Italy
Reviewed 6 days ago NEW

We will remember our stay at Shangri-La Le Touessrok for life. The fame of that resort is legendary and I've been hearing about it since the very first time I stayed in Mauritius, more than twenty years ago. I now can say it is totally deserved. This is truly one of a kind hotel. First, you can't beat Le Touessrok...

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Helpful?
3Thank Stefania_P_11_11
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Stefania, Your review has been an absolute pleasure to read from beginning to end and we cannot thank you enough for taking the time to, not only share your experience in so much detail, but to truly recognise the hard work of the wonderful team at Shangri-La's Le Touessrok Resort & Spa. We have no doubt that Chef Filippo...

Graz, Austria
Reviewed 1 week ago

The staff is unbelievable friendly and they try to do their best to serve the guests in the best way. Frangipani suites are really great, we would come back and the resort itself is a paradise on earth.

Review collected in partnership with shangri-la.com
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1Thank alexander_wipplinger
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Alexander, It is always so rewarding to read a review which starts by complimenting how wonderful the team is at Shangri-La's Le Touessrok Resort & Spa. Thank you for taking the time to share your experience with us. The Frangipani Wing is indeed beautiful and we look forward to welcoming you back to your Personal Paradise with us again...

Mumbai (Bombay), India
Reviewed 1 week ago

I would love to share the beautiful experience with Safran chef Ramesh Bundi. Ramesh specially cooked vegetarian meal for us because we are vegetarian and it was way over my expectation, me and my wife loved the food so much and the service of the staff including La Bazare Manager. I am so happy that i decided to visit Le...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank 27_jaspal
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear 27_jaspal, We are equally delighted that you decided to visit the legendary "Le Touessrok" and even happier to read that your experience at Shangri-La's Le Touessrok Resort & Spa was so wonderful. The team will be so pleased to know that they were such a memorable part of your stay. We will definitely pass on your compliments to Ramesh,...

Reviewed 1 week ago via mobile

The resort is very picturesque and serene. Located about an hour away from the airport with a scenic (although long) drive. Since its takeover from the one and only the level of service and food has dropped its standards and I would rate the hotel 4* maximum. We are here with a 6 month old baby and requested various items...

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4Thank Rachel H
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Rachel, Thank you for your feedback. We are sorry to hear that our service was below your expectations as we strive to welcome all guests with our warm Mauritian hospitality and five star service. Please accept our apologies for the inconvenience caused regarding our baby facilities. We will immediately rectify the issues raised as we pride ourselves on the...

Notting Hill, London, UK
Reviewed 1 week ago via mobile

We stayed for 3 nights in January. Our first impression was wow. The banyan tree in front is beautiful and the entrance very modern and stylish. However we felt very let down by the service we received on arrival: we arrived at 12 prior and were told that the room should hopefully be ready at 12:30 so we waited around...

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4Thank London_Gourmet
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear London_Gourmet, Thank you for taking the time to share your detailed review. It is extremely helpful for us to receive feedback in order to continually improve the guest experience at Shangri-La's Le Touessrok Resort & Spa. We are sorry to hear that you were disappointed with your stay and the service at the resort, for which we would like...

Sutton Coldfield, United Kingdom
Reviewed 2 weeks ago

WOW What a place this is! We have just had the most wonderful break over the new year period at this stunning resort. Right from the start with the airport pick with Daniel to the reception welcome to the entrance to our beautiful suite. We stayed in the frangipani suite overlooking the beach and ocean and I couldn't think of...

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1Thank Carl L
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Carl L, Thank you for your great review of Shangri-La's Le Touessrok Resort & Spa. We are so thrilled to hear that you enjoyed your New Year break from beginning to end! The most rewarding feedback is your comment about the wonderful team at the hotel, they are definitely the heart & soul of our East coast paradise and...

London, United Kingdom
Reviewed 2 weeks ago

It is a great hotel. I had booked a Frangipani Suite ocean view and it was stunning. The spa is very good, with very good treatments and a very broad choice. The restaurant are fine. The food is generally good but the service is not always competent and/or motivated. The reservation system for the Japanese (Kushi) and Indian (Safran) is...

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2Thank Stephane M
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Stephane M Thank you for taking the time to share your review of Shangri-La's Le Touessrok Resort & Spa. Please accept our apologies for the frustrations you faced with our restaurant reservations system as well as the restaurant service standards which were not always up to your expectations. Both issues will be addressed in our drive to continiously improve...

Caversham, United Kingdom
Reviewed 2 weeks ago

You are greeted with typical 5 star Mauritian customer service from the moment you set foot until you leave. We were 4 families and they remembered everyones name. I recommend to book a room on a the Frangipani wing the ocean view however it is not the most practical hotel to move around in a wheel chair (too many paths...

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1Thank MelvynTH
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear MelvynTH, Thank you for choosing Shangri-La’s Le Touessrok Resort & Spa for your group holiday! Your wonderful feedback was a joy to read. We strive to provide every guest with the 5 star Mauritian service you mention, and our team will be thrilled to hear of your kind words! The Frangipani Wing is indeed an excellent choice, with beautiful...

Beccles, United Kingdom
Reviewed 2 weeks ago

Hotel is in beautiful surroundings and is really well kept. The gardens are beautiful. My sister and I found the staff very attentive and helpful in all departments. Great friendly and approachable staff. A fantastic stay overall. Really cannot understand comments from other reviewers about service.

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1Thank Carolyn G
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Carolyn G, We are so pleased to read that you and your sister enjoyed your stay at Shangri-La’s Le Touessrok Resort & Spa. We especially appreciate your kind words about the service you received. We pride ourselves in offering the very best of Mauritian hospitality, and our team will be absolutely thrilled to hear of your compliments. We certainly...

England
Reviewed 17 December 2016

I’m not sure where the writers of some of the other reviews on this thread stayed but the negative comments about the service and facilities at this hotel make no sense at all. We have just left after a magnificent week with our family at this glorious place and we cannot wait to return as soon as possible. We have...

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5Thank Batmum2
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Batmum2, Your review of Shangri-La's Le Touessrok Resort & Spa has been one of the most rewarding to read. Thank you for taking the time to share your experience with us. Knowing you consider this legendary resort to be one of the best in the world makes our efforts completely worthwhile. We couldn't describe Ilot Mangenie, our exclusive private...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Opened on the 1st November after an extensive six month renovation, Shangri-La's Le Touessrok Resort & Spa fuses Shangri-La's renowned hospitality with the resort's legendary history and Mauritian island chic. Located on the untouched Eastern coast of the island nation, Shangri-La's Le Touessrok Resort & Spa, Mauritius is a private hideaway offering luxury surroundings and stunning Indian Ocean scenery. Embodying sophistication and style, all the rooms and suites overlook the sparkling turquoise waters of the ocean. With its secluded private island, extensive beach, and trendy restaurants and bars, the resort is the Mauritian hot spot. Just off the luxury property's shores, Ile aux Cerfs is home to the 18-hole championship golf course designed by the famous pro-golfer Bernhard Langer. From water sports to on-land activities the resort offers a wide range of active experiences that can be custom designed to meet all interests. Relish in renowned traditions, bespoke gastronomic experiences, and holistic wellness. The resort's new, hip and contemporary design complements the indigenous dramatic landscape, delivering the perfect combination of style, sophistication and legend. Escape to an exclusive island retreat. ... more   less 

Additional Information about Shangri-La’s Le Touessrok Resort & Spa, Mauritius

Address: Coastal Road, Trou d'eau Douce, Mauritius (Formerly Le Touessrok)
Region: Mauritius > Flacq District > Trou d'eau Douce
Price Range: $368 - $918 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La’s Le Touessrok Resort & Spa, Mauritius 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Le Touessrok Hotel Trou d`Eau Douce
Touessrok
Le Touessrok Resort
Le Touessrok Mauritius
Le Tousserok
Shangri-La’s Le Touessrok Resort & Spa, Mauritius Trou D'eau Douce
Hotel Style:
#1 Romantic Hotel in Trou d'eau Douce
#2 Family Hotel in Trou d'eau Douce
#3 Spa Hotel in Trou d'eau Douce
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La’s Le Touessrok Resort & Spa, Mauritius staff and other travellers.
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Questions? Get answers from Shangri-La’s Le Touessrok Resort & Spa, Mauritius staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend a junior suite in the Frangipani Wing”
 of 5 bubbles Stefania_P_11_11, 17 Jan 2017 | Read review
“Most suites on the frangipani wing”
 of 5 bubbles CarlL487, 9 Jan 2017 | Read review
“The best sea views can be found at the Frangipani wing”
 of 5 bubbles MelvynTH, 6 Jan 2017 | Read review
“Choose a Frangipani Ocean View Suite for added luxury and proximity to the sounds of the sea.”
 of 5 bubbles Batmum2, 17 Dec 2016 | Read review
“look for a renovated room with seaview fare away from the sega bar”
 of 5 bubbles atgutreisen, 11 Dec 2016 | Read review
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