Booked 3 rooms for a wedding but with the covid the wedding was cancelled. Send an email 3 months ahead of check-in date to cancel but didn’t get a reply so called in to the hotel and canceled two weeks later. Thought we were good now but the week before the check in date (Aug 12th) I received an email from them looking forward to our visit. So I phone again to reconfirm the cancellation. Thought again that we were good, nope... I get my credit card statement at the end of August and they charged me over $300 for the 3 rooms! So Its been months now trying to get a hold of this reimbursement from the manager (Adrean)who rarely answers his cell phone, has never returned my messages, when I finally did get him to answer he promised that the money is coming, etc. and I still haven’t been reimbursed to date! …
Front Desk staff extremely friendly. Rooms are perfect for the out of towner working at the surrounding plants. Kameron at the front desk (mid-day crew) and David (night crew) were very personal and easy to have a real conversation with. Kameron was even able to save the room that I requested. I was a resident of the hotel for 14 days in a row then 14 off for the past 4 months. Never had an issue that was Paradise Inn's fault. If I'm back in the area and need a place to stay; this is definitely the place for me.
This hotel is My favourite business in town. The staff genuinely cares about people. This shows through their actions and accommodations. It's been a pleasure meeting and dealing with them all. True wholesome small town vibe.
this hotel was great. The suites are great and a comfortable size. .They serve the Best breakfast around Redwater. Rooms are extremely clean. Staff at fromt desk was very helpful . Best place to stay in Redwater
Stayed at this hotel for business and found it to be great value for the price. Each room has a kitchenette with a full fridge. The bed are comfortable and rooms are clean and modern. The front desk staff and housekeeping staff are very friendly and helpful. I highly recommend this hotel.
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