Best Western Watertown Fort Drum

Best Western Watertown Fort Drum

Traveller (61)
Two Queen Guest Room
Room & Suite (48)
Breakfast Area
Dining (4)

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About

4.0
#6 of 13 hotels in Watertown
4.1 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Located in Watertown,NY, the Best Western Watertown Fort Drum is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Indoor pool
Free breakfast
Bicycle rental
Canoeing
Kids stay free
Parking
Wifi
Pool / beach towels
Heated pool
Breakfast available
Breakfast buffet
Wine / champagne
Vending machine
Ski rentals
Ski school
Darts
Fishing
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Classic
Charming
Languages Spoken
English
Hotel links
Special Offer:Click Here to Book Direct & Save Online

Location

300 Washington St, Watertown, NY 13601
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Watertown Airport
Kingston Airport
62.3 km
See all flights
4.0
4.0 of 5 bubbles1,055 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Watertown Fort Drum is often commended for its prime location and accessibility to downtown and Syracuse, with many guests enjoying the clean rooms and pleasant lobby that contribute to the hotel's inviting atmosphere. While the staff receives accolades for their helpful demeanor, some visitors have faced challenges with room maintenance and the consistency of amenities like Wi-Fi and breakfast. Although opinions on the hotel's value vary, with some pointing out the need for updates, the hotel remains a popular choice for its cleanliness and convenience.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Reasonable
Cleanliness
Mixed
Service
Helpful
Amenities
Satisfactory

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1,055Review8Q+A100Room tips
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Detailed Reviews
Lorraine B wrote a review Apr 2023
Hotel's Favourite
5.0 of 5 bubbles
We travelled from Canada to enjoy a couple of nights away. Everything was great - clean room, quiet. The complimentary breakfast was amazing - huge selection of hot and cold foods. The evening diner service was much appreciated, and again the food was outstanding. Friendly and helpful staff. We will definitely return. Thanks Best Western for the great experience!
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Review collected in partnership with Best Western
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelley W wrote a review Jan 2020
Weirton, West Virginia
5.0 of 5 bubbles
My husband and I decided to travel to the North Country with my Service Dog for our Christmas holiday. We had visited a motel in Calcium on a previous visit but it has changed hands and their site says they no longer accept animals. I was thrilled to find the Best Western Watertown/Ft. Drum, and reserved a “Pet Friendly - Non Smoking King Room”. I let them know about my Service Dog and received a lovely welcoming letter confirming the booking for my family and acknowledgment of my service dog.

Upon arrival, after an 8 hour drive, the desk attendants were so friendly and accommodating, getting me a key and getting us checked in! The only issue I had was my room was #4-80, which I had confusion in locating, as I thought #4 would be the top floor but it was actually the ground floor! (Whoops!) The guys at the desk quickly pointed me in the right direction! Our room was on a completely pet friendly floor, making me and my dog very comfortable! The room was lovely, clean, homey and spacious. I read reviews of “bad” pillows, so I brought my pillows from home but didn’t need them, as the hotel pillows are small but are actually very comfortable! The bed was supportive and the linen was clean and soft.

The room came with only two towels ( I’m a towel hog and use one for my hair and one for my body) and a quick call to the two heroes at the front desk quickly brought a staff member with extra towels in a flash.

Because of having my service animal, I didn’t ask for room service every day. I don’t mind helping with housekeeping, anyway. Our assigned cleaner was Pam, but I was “adopted” by the most awesome and accommodating housekeeper, Tina. She checked on us twice EVERY day. On the days we did have cleaning (snow treatment salt was dirtying our entry despite cleaning feet and paws regularly) she came in and freshened things up like we hadn’t been there! Tina deserves kudos and a raise!

Breakfast was amazing and yes, the reviews are spot on, Luis is a treasure! He is so welcoming , friendly and keeps the breakfast area spotless and full of great food. If I hit the lottery, I’d ask him to come cook for me!!!

The hall was very clean and easily accessible to the parking lot. A dog station was outside the door, so nice to have handy bags and a can for disposal of Gidget’s waste! If I had to find something that I’d change it would be the closer on my door! It was super squeaky and if I had to take Gidget out at night, I felt like I was climbing out of a crypt and waking the whole hall!!

I love everything about the people I met, their awesome service and the accommodations!! I’d give them 10 stars if I could. We will definitely visit again!!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kili S, General Manager at Best Western Watertown Fort Drum
Responded Jan 30, 2020
Thank you so much! I cannot impress upon you enough the hard work that goes in daily to take care of our guests! Thankfully, it is surveys such as this one that let us know that we are truly pushing the needle in the right direction! I apologize that I had missed this response or I would have commented on it sooner. Nonetheless, I cannot wait to share it with our staff. Thank you, once again, and please let us know when you return to the area. We look forward to having you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen P wrote a review Aug 2020
Belmont, United States
3.0 of 5 bubbles
The front door to the hotel is accessible from the main street, but the parking is around the back down a side street. There was no ground level entrance to this hotel from the parking lot. We followed the sign to the entrance and had to drag our luggage up 5 or 6 steps. Asked for a 1st floor room only to then learn we had to drag our luggage up another 5 or 6 steps. My room observations: 1) the beds were surprisingly comfortable, 2) the bath towels were skimpy, 3) instead of a round table that my son and I could sit together at, there was a desk with one chair, and 4) my son complained to me about a lack of accessible outlets for him to plug his laptop into. Due to the covid-19 virus, breakfast was skimpy, but much better than nothing. The room was quite inexpensive, so I guess you get what you pay for.
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Date of stay: August 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Ask for a room with elevator access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
805sandy wrote a review Sep 2023
Markham
2.0 of 5 bubbles
Mattresses in the standard room were not the most comfortable and I'm not sure what size beds they were -they didnt seem big enough to be "full" but were larger than twins. But whatever the size, 2 people cannot comfortablly sleep on a bed. There seems to be a plumbing issue throughout the building. My bathtub had to be plunged after every shower to get the water to go down the drain, and the washrooms near the breakfast area are FOUL. The wifi on the 3rd floor was spotty so if you chose to book here and that is important to you, request a different floor. There was only one worker on the evening that I checked in - Oriana - and she had to be everywhere, she was like superwoman. Getting towels for the pool area, delivering my plunger, furnishing extra cots, she did it all, and with a smile. It is one of the lower priced hotels in the area but I would have expected a certain minimum standard because it is a BW. Disappointed.
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Review collected in partnership with Best Western
Date of stay: September 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeri Fedora, General Manager at Best Western Watertown Fort Drum
Responded Sep 4, 2023
Thank you for taking the time to review our hotel, I will be sharing your feedback with the entire team to ensure that the issues are corrected. Thank you for your kind words on Orinana, She is new to our property and I'm so glad to see that she provided you with great service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
redwillow123 wrote a review Apr 2022
Philadelphia, Pennsylvania
3.0 of 5 bubbles
Do our research. My test strip from Leslie Pools store, showed very high, almost off the chart, chlorine level which equates to a very dirty pool. It's the opposite of what people usually think about clean pool water. Strong chlorine odor=dirty pool. Maintenance needs to learn how to properly treat the pool which is a positive draw to stay there. Otherwise it was okay except for sinks with very, very small surrounding area to place one's necessary items, the bed was in need of replacement with little support, the shampoo was nearly impossible to get out of the little container even by strong male, they were stingy with the towels in that we received only 1 or 2 hand towels and no replacement hand towels when we asked for new towels. It's okay if you have no use for the pool. The staff was nice. I was really afraid to have grandkids in the pool - didn't want allergic reactions or respiratory problems but they survived without apparent problems. Next time we'll try the Hilton. They use bromide for pool treatment which is supposed to be safer and less toxic. The chlorine odor was so strong that you could smell it as soon as you got out of the elevator on the 2nd floor which is where the pool is. I would not stay there again sorry to say.
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Review collected in partnership with Best Western
Date of stay: April 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine M wrote a review Jun 2021
Clinton
5.0 of 5 bubbles
This hotel is in the heart of historic Watertown. It is within walking distance of many restaurants and attractions. The room was spotless and spacious with a refrigerator and microwave. The bathroom was a bit small but the layout was such that everything was in the right place for efficiency of use. There was plenty of hot water for showers and fluffy towels. Plenty of plugs at bedside and on the desk for electronics charging. The staff were very pleasant and gave us suggestions for dinner and our nightly walk. Parking was plentiful behind the hotel. We were glad we stayed here instead of the tourist trappy Alexandria Bay near the 1,000 Islands. It wasn't that long of a drive and Watertown offered nice restaurants, walking trails and beautiful views of the Black River.
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Date of stay: May 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chimi1 wrote a review Mar 2024
Ottawa, Canada
5.0 of 5 bubbles
This hotel is in a perfect location, a two minute walk to downtown and a five minute drive to all the shopping and restaurants of Arsenal Street. The facility is clean and well maintained, but a little dated in some areas. We stayed in #215 overlooking the large spacious parking lot, and our room was very clean and quiet, with a fantastic bed and good pillows. Josh at the front desk made us feel welcome and gave us excellent advice on local restaurant dinner options. Josh is THE MAN!!! The complimentary breakfast was delicious and definitely better than most hotel breakfast offerings; two varieties of eggs, bacon, sausage, cereal, waffles, toast- you get the picture. The gentleman staffing the breakfast area was very friendly and efficient. All the food was fresh, hot and replenished often. Very clean. Overall, a very pleasant experience.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ask Josh at the front desk about recommendations for dining options.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawonridge wrote a review Aug 2022
New Smyrna Beach, Florida
3.0 of 5 bubbles
This BW is an older hotel that has partial room renovations particularly in the bathrooms. Very clean. Big perk is the offering of a genuine 2 room suite to give you more space/privacy. Located in the heart of the downtown, there is quite a bit of traffic noise, and really no where you would walk to go to a restaurant or bar or cafe, especially at night. This greatly limits the benefits of putting up with the noise of a city. Staff were super efficient and caring throughout from front desk to breakfast room to maids.
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Review collected in partnership with Best Western
Date of stay: August 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LoveTravel219204 wrote a review Mar 2021
5.0 of 5 bubbles
Really enjoyed an overnight stay here while visiting my husband in the hospital. Also needed internet service to be able to work from the hotel and the connection was great. Appreciated the accommodations made for Covid such as requiring appointments to limit the number of guests in the pool area. Staff was very friendly and helpful.
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Review collected in partnership with Best Western
Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim W wrote a review Apr 2020
Ontario
5.0 of 5 bubbles
We stay here a few times throughout the year. Rooms are always clean and staff always friendly.

I have to say the highlight of our stay is definitely Luis!! He is very accommodating and if your lucky he may just treat the breakfast group to a song. Definitely missing you all as we were to be travelling there next week, but with the virus we will be staying home.

Until the next time BW Fort Drum!!
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErnieClack asked a question Feb 2020
34 contributions74 helpful votes
Does this hotel accept Canadian money at par ?
Answer from John P
Prince Edward County, Canada9 contributions2 helpful votes
It did not accept CDN $ at par when we were there.
Jennifer B asked a question Feb 2019
New Hampshire56 contributions6 helpful votes
We are considering staying here in a few days. Is there a hot tub?
Answer from Venture56298510042
Kahnawake, Canada1 contribution
There us to be a hot tub, but only one. Don't know if it's still there.
Answer from Kevin B
Denver, Colorado13 contributions6 helpful votes
Sorry for the late response. I am not sure about all the rooms but mine was great
SpecialK D asked a question Oct 2017
Milton, Vermont12 contributions3 helpful votes
Picture does not show spcae parking? Do you park on the street?? Is there a garage?
Answer from Sandra O
Murrells Inlet, South Carolina266 contributions75 helpful votes
There is a parking lot behind the hotel with ample space.
Answer from leonismyman1
Oshawa, Canada10 contributions8 helpful votes
yes, they did have those things
Kelley W wrote a tip Jul 3
9 contributions
5.0 of 5 bubbles
"Parking is ample and off street. Property is clean indoors and out. Plenty of room to walk dogs despite being an in town location."
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Linda K wrote a tip May 2024
Ottawa, Canada156 contributions59 helpful votes
3.0 of 5 bubbles
"Parking is huge"
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chimi1 wrote a tip Mar 2024
Ottawa, Canada25 contributions20 helpful votes
5.0 of 5 bubbles
"Ask Josh at the front desk about recommendations for dining options."
Read full review
eric987a2022 wrote a tip Jun 2023
Columbus, Ohio16 contributions1 helpful vote
5.0 of 5 bubbles
"Room may not be accessible for people in wheel chairs. The wing of the hotel, I was in required climbing stairs. "
Read full review
Cosmopolitan44337 wrote a tip Mar 2023
5 contributions
3.0 of 5 bubbles
"Parking was around the building In the back. "
Read full review
Not the right property for you?
There are more places to choose from in the Watertown area.
PRICE RANGE
C$135 - C$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western carriage house hotel watertown, best western carriage hotel, best western watertown, watertown best western
FORMERLY KNOWN AS
Best Western Carriage House Inn
LOCATION
United StatesNew YorkWatertown
NUMBER OF ROOMS
160
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Watertown Fort Drum - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Best Western Watertown Fort Drum
Which popular attractions are close to Best Western Watertown Fort Drum?
Nearby attractions include The Escape Works Inc. (0.3 km), Salmon Run Mall (0.5 km), and Jefferson County Historical Society (0.2 km).
What are some of the property amenities at Best Western Watertown Fort Drum?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Watertown Fort Drum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Watertown Fort Drum?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Watertown Fort Drum?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Watertown Fort Drum?
Conveniently located restaurants include The Crystal Restaurant, Cam's Pizzeria, and Vito's Gourmet.
Are there opportunities to exercise at Best Western Watertown Fort Drum?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Best Western Watertown Fort Drum located near the city centre?
Yes, it is 0.4 km away from the centre of Watertown.
Are any cleaning services offered at Best Western Watertown Fort Drum?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Watertown Fort Drum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Watertown Fort Drum offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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