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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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719 Reviews from our TripAdvisor Community

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Showing 712: English reviews
Merrimack, United States
Reviewed yesterday NEW

Nice hotel in a very convenient location. Breakfast staff was abundant and everyone was very friendly. A wide variety of food at a reasonable price. Stay here whenever I got home to visit family. Highly recommend.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Julie W
Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017

We were supposed to be stopping in Watertown for a quick shop before heading back north to Canada after 3 weeks away. Huge lake effect snow storm struck the area just before we arrived and after some assistance from a local restaurant they put us in touch with this hotel. Arrived at 11am which wasn't an issue with the staff...

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1Thank Lucywestie
About Hotel's Favourite Review
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your recent stay with us at the Hilton Garden Inn Watertown/1000 Islands. We appreciate your choosing us for your hotel of choice and very pleased to hear you enjoyed your stay. Kindest Regards, Jody Pettit, GM

Clayton, New York
Reviewed yesterday NEW

Exceptional Customer Service at Check in from front desk staff! Friendly kitchen and wait staff at breakfast. Interstate 81 a bit noisy, ear plugs provided by hotel on bathroom vanity should have been our first clue!

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Thank bkola
NY
Reviewed yesterday NEW

We were very pleased with our recent stay. The service was great. The staff was very friendly and accommodating. Our king suite room was clean and modern. Dinner at the restaurant was great. We will be staying here again! Highly Reccomend!

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Thank Rue88
Jim Thorpe PA
Reviewed 1 week ago

Very comfortable hotel with a staff second to none, that has all the amenities you are looking for along with a full time restaurant and bar. The staff here prides themselves on pleasing you with friendly, helpful and professional staff. You will not be disappointed here along with a great price value as well.

Review collected in partnership with Hilton Garden Inn
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Thank Joseph J
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Joseph: Thank you for taking the time to review our hotel and the staff. We are honored you chose to stay with us and so very pleased to hear you enjoyed your time here. We look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM

Lowell, Massachusetts
Reviewed 1 week ago

Facility was in a good location with easy on/off access. Close to food and gas. Very comfortable and clean atmosphere. Parking was close to the entrance for easy drop of luggage. I was welcomed by friendly efficient staff.

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Thank W3269LBlaurah
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our hotel and staff in Watertown, NY. We are honored you chose us and very pleased to know you enjoyed your stay. We hope to see you again some day. Kindest Regards, Jody Pettit, GM

Lacey, United States
Reviewed 1 week ago

I stayed at this hotel for two weeks on business and this was the second time my company travel agent chose this location for me. The hotel staff are very pleasant and professional and they were willing to take extra little steps to make my stay better. For example, on day I forgot to take down my do not disturb...

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Thank Heather M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of your stay with up. We are honored to have you as a repeat customer. I'm not sure which room you were in through trip advisor, but I can assume it was a rom at the North end of the building as our boilers are at the south end of the building. The water...

Kingston, Ontario
Reviewed 3 weeks ago

Not bad hotel, nice friendly staff, we go often to Watertown for a weekend break and this is best value we found for a 3-4 star full service hotel, the kind you don't mind hanging out in the hotel for a day or two. Problem I have is the noisy heater fan in the room kept me up part of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank howeislander2017
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our Hotel and staff. I noticed the comments of the heater in your room at check out and had the staff go to the room and see what was going on with it. We believe we have the issue resolved. Our deepest apologies for the inconvenience and lack of sleep. We hope to...

Watertown, New York
Reviewed 3 weeks ago

Had a good time but the shower had pink mold the floor of the shower was dingy. The jacuzzi jets were weak and did not function correctly. Other than that the staff was great and very helpful. I would go again to give it another try.

Review collected in partnership with Hilton Garden Inn
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Thank alsnyder986
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dear Alex: I am surprised to hear of your experience with our hotel. We had no comments on your room stay of any issues during your stay or mentioned upon departure. We most certainly would have addressed any concerns as soon as we were made aware of them. It appears from our front desk systems you were on the first...

Ottawa Ontario
Reviewed 3 weeks ago

I have stayed at this hotel annually for the last 6 years and it has never let me down. Whether it be for a girls' weekend while shopping for Black Friday, or a visit with my family, it has always provided excellent quality for price. It's location is fantastic, walking distance to Buffalo Wild Wings, Starbucks and a variety of...

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Thank ssfg
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your review of our hotel and its amenities. We are honored to have you as a repeat and loyal customer. We look forward to hosting you again soon. Kindest Regards, Jody Pettit, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: $157 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
4 questions
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5 months ago
8 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing away from the highway and ask for Canadian at par!”
 of 5 bubbles PamPamTam, 9 Jan 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, 14 Sep 2016 | Read review
“If you are a light sleeper like myself, ask for a room that does not face route 81!”
 of 5 bubbles GinnyI685, 13 Sep 2016 | Read review
5 of 5