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Hilton Garden Inn Watertown/Thousand Islands

Traveller (74)
Room & Suite (55)
Dining (5)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool and hot tub”(22 reviews)
“great hotel”(51 reviews)
“omelet”(26 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Watertown/Thousand Islands
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Watertown/Thousand Islands
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (909)
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Traveller rating
646
173
55
19
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646
173
55
19
7
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All reviewspool and hot tubgreat hotelomeletbusiness tripbreakfast buffetoff the highwaywould definitely stay here againfitness centerexcellent stayclean hotelalexandria bayfront desk stafffort drumstaff was very friendlysalmon run mallshopping triphgi
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21 - 25 of 900 reviews
Reviewed April 8, 2018

James and JoJo who checked us in were wonderful. The package deal we received were champagne and chocolate covered strawberries. They were brought up immediately. The cook to order omelet(and pancakes and French toast) at the breakfast buffet was wonderful. The pool was small. Loved...More

Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded April 9, 2018

Liz: Thank you for taking the time to write a review on the Hilton Garden Inn Watertown. I wil make sure to let James and JoJo know you appreciated their efforts. Please feel free to come back as often as possible. Kindest Regards, Jody Pettit,...More

Reviewed April 3, 2018

We have stayed here in the past and again the hotel is first rate. The room is large and the furniture is excellent. Beds are comfortable and the room is very clean. They have compimentary coffe in the lobby all day long. We were leaving...More

Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded April 5, 2018

Thank you for being a repeat customer! We are honored to have you with us and look forward to your return again some day. Kindest Regards, Jody Pettit, GM

Reviewed April 1, 2018

Great stay as usual with Hilton Garden Inn. The restaurant at this hotel includes serving lunch and the dining experience was great. Staff at the hotel, the room, and all aspects of my stay were wonderful.

Review collected in partnership with Hilton Garden Inn
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded April 5, 2018

Elizabeth: Thank you for taking the time to write a review on your recent visit. We are honored you enjoyed your stay and our services. We look forward to your return some day. Kindest Regards, Jody Pettit, GM

Reviewed March 12, 2018

Rented a kind suite for my daughter and her 4 friends for her 13th birthday party. Pool was great. Hot tub was hot enough to enjoy. Room was spacious, it was like we rented 2 rooms, because the door separating the bed room from the...More

Review collected in partnership with Hilton Garden Inn
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded March 14, 2018

Kristin: Thank you for taking the time to write a review on your recent stay with us in Watertown, NY. We enjoyed hosting your small group and hope to see you back again some day. Kindest Regards, Jody Pettit, GM

Reviewed March 11, 2018

Very nice hotel. Some rooms have the jacuzzi tub like mine did. The staff was very nice and friendly even though it was a busy Thursday. I'd stay again. There was no free breakfast though. So just plan for that if you're used to staying...More

Review collected in partnership with Hilton Garden Inn
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded March 14, 2018

Thank you for taking the time to write a review on the Hilton Garden Inn Watertown/1000 Islands. We are pleased to hear you enjoyed your time with us and hope to have you back again some day. Kindest Regards, Jody Pettit, GM

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$129 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$129 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (74)
Room & Suite (55)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (6)
Questions & Answers
Sue H
September 1, 2016
Show all 2 answers
Response from Kittylover222 | Reviewed this property
This hotel is in New York. You do not have to pay in Canadian.
0
Votes
Lawrence S
June 13, 2016
Response from Shawn M | Property representative
Thank you for your question. Our hotel does allow service animals only.
0
Votes
Gener01
November 10, 2014
Show all 2 answers
Response from JodyP123
The name of the room type you are requesting would be a Whirlpool room. They have a standup shower in the bathroom and a whirlpool tub for two in the bedroom area. Very soothing and romantic. We also have packages... More
0
Votes
Room Tips
"King suite ideal for a small family. Separate living room has sofa bed that can sleep 2 people so this room..."
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"Rooms facing I-81 can be a tad noisy"
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"Choose a room on the plaza side."
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"nice place to stay for shopping trip"
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