We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Garden Inn Watertown/Thousand Islands

PricelineUS$124*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$129*
US$124*
Great Deal
US$129*
US$129*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Hilton Garden Inn Watertown\/Thousand Islands
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

769 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hilton Garden Inn Watertown/Thousand Islands
See the most recent reviews
Showing 762: English reviews
Albany, New York
Reviewed 20 December 2016

The Hilton Garden Inn in Watertown is a very nice facility and I would highly recommend it to anyone. The staff is friendly and helpful, the facility itself is only a few years old, the rooms are spotless.....and it has a nice fitness and pool/whirlpool area.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
1Thank GeorgeFromAlbany
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for choosing to stay with us and for taking the time to write this review. We appreciate your kind/favorable comments. We work very hard to ensure our guests are satisfied with our hotel, amenities and services. We look forward to your return someday. Kindest Regards, Jody Pettit, GM

Ontario, Canada
Reviewed 19 December 2016

Very inviting, well-managed, dedicated staff, superb breakfast/dinner, reasonably priced. We continue to return to this HGI for two-day stays through the year/every other month. Conveniently located to shopping and interstate. This hotel offers a dependable level of quality and service. The staff is well-trained for their respective roles and very engaging and helpful. Housekeeping standard is very high.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank robertgV9059VK
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for being such a loyal customer and for writing this review to let everyone else know about our hotel. We appreciate your kind words and your repeat visits. We look forward to be of service again in the near future. Kindest Regards, Jody Pettit, GM

Kentucky
Reviewed 18 December 2016

Watertown Hilton is easily accessible right off I-81. There is a restaurant on site and many close by. The staff was very pleasant and helpful. Room service was excellent and the bar staff as well. The room was clean, temperature controlled well and the bathroom had a large walk-in shower. Jacuzzi in my room which I did not use. I...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank sds6755
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review on our hotel and your recent stay with us. I agree this is such a great place to stay when the weather is bad. The fireplaces in the lobby, the Hot tub, swimming pool, whirlpool guest rooms and cocktails at the bar are make you feel much warmer inside and out. Room service, full...

San Antonio, United States
Reviewed 17 December 2016

Staff was very friendly and helpful, provided excellent advice as weather forecast changed. Rooms were well appointed, clean and comfortable, with access to the internet. Restaurant staff were attentive and friendly, food was great. Overall a great experience.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Roger B
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your recent stay with us. I am so pleased to here you enjoyed the staff, dining and many amenities available to our guests. Please come back to see us again some day. Kindest Regards, Jody Pettit, GM

Reviewed 4 December 2016 via mobile

This is my first choice hotel to book when my friend and I visit Watertown for our annual girls only shopping weekend. Clean hotel, free parking, comfortable public areas, friendly and helpful staff. Very nice pool and hot tub. We enjoy the on-site restaurant too.

 Report
Helpful?
Thank calesmom2005
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and amenities available. We are honored you chose us and look forward to your returning next year. Kindest Regards, Jody Pettit, GM

Potsdam, New York
Reviewed 4 December 2016

Clean room and bath, good, solid furniture, including chairs and ottoman, easy Wi-Fi connection (free for Hilton Honors members), helpful desk staff. Comfortable bed. Adult breakfast buffet in the dining room was $10.95, and was excellent. We will definitely stay here again.

 Report
Helpful?
Thank Mornseer
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for choosing the Hilton Garden Inn Watertown/1000 Islands for your recent stay and for taking the time to write a review. We are very pleased you enjoyed your brief time with us and we look forward to making your next stay just as nice and memorable. Kindest Regards, Jody Pettit, GM

Ottawa, Canada
Reviewed 3 December 2016

I just stayed at this hotel and couldn't be more pleased. The staff is pleasant, the hotel well run and the room was excellent. The facilities include a small but well run bar with an excellent bartender. I had dinner of Cajun Shrimp and my wife had a Shrimp and Fish Cake combo which were both excellent. W also had...

 Report
Helpful?
Thank Dan M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dan: Thank you for choosing the Hilton Garden Inn Watertown/1000 Islands. We appreciate your taking the time to write a review and w look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM

Massena, New York
Reviewed 3 December 2016

This was my 1st stay at this property and I have always thought of the Hilton brand as first class. My 1st disappointment was to find out that the room didn't come with complimentary breakfast each morning of my stay. They have a restaurant in the hotel that is open for breakfast but I went to other places instead. You...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank John H
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

John: Thank you for taking the time to review your recent stay with our hotel. As a franchise, Hilton Garden Inns only offer complimentary breakfast to Gold and Diamond Honors members. All Hilton Garden Inns are required as a focus service hotel to charge for the breakfast and made to order buffet. Focus service and full service hotels that offer...

Richmond Hill, New York
Reviewed 2 December 2016

There is no enough choice for the room, and no water in the fridge. King size bed was looking like queen size bed. We didn't enjoy our stay. The garbage trash was not emptied the second day, and the kids didn't like the sofa bed.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank koubourat
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your stay over our Thanksgiving and Black Friday. The e-check in showed limited availability of room choices due to our high volume of occupancy for king suites at that time. Many of the rooms were already occupied with guests who had arrived on Wednesday staying through the weekend. Please...

Kensington, CT
Reviewed 29 November 2016

Staff was wonderful and the fool at the American Grille was so good! Thanksgiving buffet was fresh and plentiful - great choice for a visit. We also used the fitness center and pool which were clean and so convenient. The room was very clean and we all slept well - doors and walls well insulated so the room was very...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank 313carolynp
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Carolyn: Thank you for taking the time to write a review on our hotel and your dining experience with us. I am so pleased you enjoyed your Holiday with us and we look forward to having you back again someday. Kindest Regards, Jody Pettit, GM

72 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (68)
Viewed
Room/Suite (17)
Viewed
Dining (4)
Viewed
Hotel & Grounds (12)
Viewed
View from Room (2)
Viewed
Bathroom (4)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (4)
Viewed
Hotel & Grounds (3)
Viewed
Other (1)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Watertown hotels
0.5 km away
Hampton Inn Watertown
Hampton Inn Watertown
#2 of 14 in Watertown
655 reviews
0.1 km away
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
0.6 km away
Fairfield Inn & Suites Watertown Thousand Islands
Show Prices
Show Prices
Show Prices
0.6 km away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 14 in Watertown
316 reviews
3.0 km away
Best Western Watertown Fort Drum
0.7 km away
Ramada Watertown
Ramada Watertown
#7 of 14 in Watertown
904 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: $161 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Booking.com, Travelocity, Orbitz, Priceline, Hilton Hotels Direct, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hilton Garden Inn Watertown/Thousand Islands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
4 questions
Ask a question
8 months ago
11 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a corner, high floor for best noise control and access to both elevators and stairs.”
bradr230, 18 May 2017 | Read review
“We were on the 2nd floor. It was perfect.Very quiet”
jo0an360, 25 Mar 2017 | Read review
“Top floor would be better at very end”
Tommer42, 16 Mar 2017 | Read review
“Choose a room facing away from the highway and ask for Canadian at par!”
PamPamTam, 9 Jan 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
NewyorkUpstate, 28 Oct 2016 | Read review
5 of 5
Priceline
US$124* /night
View Deal
Booking.comUS$129
TripAdvisorUS$129
TravelocityUS$129
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates