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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Traveller (24)
Room & Suite (43)
Dining (5)
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Overview
  • Excellent61%
  • Very good31%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(54 reviews)
“cinnamon rolls”(7 reviews)
“cookies”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (438)
There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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All reviewsfront deskcinnamon rollscookiesbuffalo wild wingsgreat roomfree breakfastruby tuesdaysgreat location for shoppingbreakfast roomgreat place to staythe entire staffsalmon run mallrooms were very cleanshopping tripking bedwould stay here againsausage
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201 - 205 of 429 reviews
Reviewed November 19, 2013

We had a two nights stay in this hotel. Everything was perfect. The room was very clean and so was the entire hotel. The hallway was smelling very good. The hot breakfast included eggs, sausage, bacon, pancakes, bagels, toasts, juice, cereals, coffee, yogurt, fruits, waffles,...More

Thank Nicole B
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded December 13, 2013

Thank you for taking the time to review our property! I was glad to hear you enjoyed our breakfast buffet in the morning. The attendants work very hard to keep the breakfast items fresh and hot all morning! We also enjoy being able to provide...More

Reviewed November 17, 2013

I stayed at this property for two weeks on business, and enjoyed it very much. I had a very comfortable room, and the staff always went the extra mile to ensure everything was as it should be. They put out soup and cookies every night,...More

Thank scott_b_mo
Reviewed November 16, 2013 via mobile

Everything was perfect, staff was fantastic. Rooms were spotless and the pool was a great treat after a long day of driving. The breakfast was extremely good. The outdoor patio was great place to relax after a long day of traveling.

1  Thank tiffbobbie
Reviewed November 2, 2013

Stayed here twice in October 2013, staff went above and beyond in courtesy and being respectful. Room was clean and comfortable. The included breakfast had the standard items, easy location to access and many restaurants near by within walking distance.

Thank Accountnut
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded November 13, 2013

Thanks so much for the wonderful compliment about our staff and services! We always appreciate it when guests take the time to review their stay. I hope we can serve your needs during future visits!

Reviewed October 26, 2013

We stayed there while on a shopping trip from Ontario. The hotel is well located, is very clean and comfortable. The staff is friendly and helpful and the breakfast was included in the cost of the room. One complaint - it is very noisy. There...More

Thank Marie E
Response from Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded October 30, 2013

Thanks for taking the time to write your review! I'm glad your stay was mostly positive. I was pleased to hear that you received good service and a clean room. For any future visit, please don't hesitate to report any noise complaints you may have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Breakfast Available
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$113 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (43)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
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kelseylee6
September 9, 2016|
AnswerShow all 4 answers
Response from Florence (Lori) K | Reviewed this property |
The rooms themselves do not have a patio/balcony. There are areas outside available including a screened in area. Given the weather--snow and cold can start early-- in December in Watertown area I am not sure that it will... More
0
Votes
MomaMac
August 20, 2016|
AnswerShow all 5 answers
Response from Lee J | Reviewed this property |
We called them directly and got a better rate.
1
Vote
KMC530
March 13, 2016|
Answer
Response from rummrunner97 | Reviewed this property |
1 315-779-1234
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Room Tips
"There is only one elevator so maybe rooms on the bottom floor would be best!"
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"Top floor the quietest. 4 floors."
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"anywhere the rooms are wonderful & clean."
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"ask for a room that does not face the highway, which you hear all night."
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