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Comfort Inn & Suites

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Comfort Inn & Suites
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316 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Toronto, Canada
Reviewed 10 July 2016

We recently stayed here over the US 4th of July holiday ( July2nd to 5th 2016) . We had originally booked two nights but an early arrival in Watertown had us hoping to add a third. The front desk clerk checked out his availabilty and was able to oblige us, the extra night did have a slight premium of being...

Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi zosolz! Thank you so much for leaving such a thorough review of your stay with us. Feedback such as yours really makes a difference for us in training and when is comes time to make larger improvements. It also will help potential guests get a better feel for our hotel before they arrive. I have shared your feedback with...

Reviewed 4 July 2016

We were there as a stop over before hitting Syracuse. The breakfast was great as they had bacon! The rooms were decent and clean. It was a good pit stop and good value for the money. I did not see much of Watertown as we arrived at night but looked like the hotel is by the shopping strip.

Thank rockobello
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for commenting on your stay. We are so pleased that you enjoyed your stay and the BACON! I hope we can continue to be a consistent stop over for you on any such trips. We would also encourage you to make Watertown your destination sometime. Our staff is well versed in all things local and could help make...

Potsdam, New York
Reviewed 29 June 2016

I had made reservations for 4 rooms on 6/25/16 for one night. When I arrived to check my family in the rooms, I was told that I needed a photo id which I didn't have. The girl then said, that was the only way I could check in is with a photo id. Couldn't believe what she had told me...

Thank Gildamay
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us know about your check in experience. I apologize that our check in policies caused you an inconvenience. We have these protocols set in place to protect our guests and their credit card information. I hope you understand it was not our intention to have caused you this trouble. We sincerely hope that you will reconsider...

Duncan, Canada
Reviewed 21 June 2016

we were greeted by a very helpful gentleman at the front desk. he gave us a lovely room and great advice as to where to go for dinner. great breakfast included too. everyone was extremely friendly. we would definitely return.

Thank Keri H
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us. I am so pleased that we were able to provide you with the service you deserve as one of our valued guests. Your feedback is so very important to us, it is essential to helping us grow and improve. We hope to see you again very soon.

Savannah, Missouri, United States
Reviewed 8 June 2016

This is one of the better hotels I've been to in the Choice Hotel chain. It was very clean and oh my gosh the young lady at the front desk was awesome! Super sweet, helped us find a local restaurant to eat and even printed off directions for us. Everything was clean, bed was very comfortable, we took a room...

Thank Monica G
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi There Monica G, Thank you for the wonderful compliment. I have shared your feedback with our Front Desk Team so they can be sure they know they are doing a good job. I am so glad our accommodations were to your liking. I hope that next time you will be able to stop and enjoy breakfast with us. I...

Reviewed 2 June 2016

The rooms are always clean, bed comfortable and the people are accommodating and friendly. The complimentary breakfast was hot and had a good variety. I will definitely stay there again. It was just an overnight stay but it was close to 81 and if we needed to we could of walked to Dennys to have a bite to eat. The...

Thank Karen L
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Karen L., First I would like to say thank you for staying with us and we look forward to your return. Second I would like to thank you for your suggestion about the sofas. Your comments and suggestions help us to pinpoint our strengths and weaknesses so that targeted adjustments can be made to make sure your next stay...

Sparkford, United Kingdom
Reviewed 1 June 2016

Stayed here with the family on a fly drive trip around New York State. The hotel was clean and comfortable, staff were polite, pleasant and helpful. Whilst the hotel was large and busy whilst we were staying as it was memorial weekend, the facilities and services were all good. the breakfast was very good.

Thank David G
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello David G, Thank you for spending your spur of the moment vacation with us. We are happy to have been here for your family. Our staff will be pleased to here that we succeeded in giving your family the accommodations and service needed for an enjoyable holiday. We hope you might chose to stay with us again, whether for...

Boston, Massachusetts
Reviewed 27 May 2016

We picked up one of those hotel coupon booklets at a service plaza along I-90 and were tickled that the coupon for this hotel knocked $20 off even the AARP rate. At check-in, the clerk was cheerful and helpful. The furnishings in the room, including the bathroom, looked to be quite new, and the linens were crisp, clean and white....

Thank Fred C
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Fred C., Thank you for reviewing your stay with us. I am so glad you were able to take advantage of our coupon for your stay. Thank you for letting us know about the little "quirks" you experienced. While they don't seem to have inconvenienced you too badly, we would like to correct them so that they are quirks-no-more....

Reviewed 23 May 2016

First let me say that this is not my first stay at this hotel. This hotel has easy access to the interstate, restaurants and shopping. The rooms have always been clean and well appointed with a microwave and refrigerator. The staff have been friendly and eager to meet any need that you might have. Would I stay there again? Yes!

Thank Kat m
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi There Kat! We can't wait for you to come back to stay with us again. We greatly enjoy sharing our hospitality with you and are thrilled to receive such great feedback about our rooms and our staff. We all take immense pride in what we do and what we have to offer and it is so rewarding to know...

Reviewed 23 May 2016 via mobile

We enjoyed our stay very much, staff was very accommodating. We showed up early due to getting done funeral and they had our room ready within half hour. Very clean and get beds. Definitely will be staying there again.

Thank casscsss08
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi casscsss08, First let me express my sympathies for your loss. While we know a time like that is never easy, we are glad that we were able to provide a little comfort and get you relaxing in your room as quickly as possible. Thank you for letting us take this small burden from you for this short time. We...

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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room

Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Dr, Routes 81 & 3, Watertown, NY 13601-2245
Region: United States > New York > Watertown
Price Range: $116 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn
Hotel Style:
#5 Romantic Hotel in Watertown
#5 Business Hotel in Watertown
#5 Family Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
11 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be aware of being charged for damage that you did not cause.”
hopefultraveller101, 3 May 2017 | Read review
“Down the hall from elevator which makes nice constantly”
JoyfulLearner, 20 Apr 2017 | Read review
“Double Queen room also had a chair/ottoman where one person could sleep”
190laurienm, 20 Apr 2017 | Read review
“A floor facing the back of the building....at the front the big tour buses pick up guests early in the morning and it's noisy.”
maryasab, 9 Oct 2016 | Read review
“Shop for rates, Got this pet friendly room w/ King Bed Suite at $74 a night vs hotel rate of $139 (just $25 for our pet for entire stay).”
jest957, 26 Sep 2016 | Read review
5 of 5
US$93* /night
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Prices are for 1 room, 2 adults
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