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Viana Hotel & Spa, BW Premier Collection

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Viana Hotel & Spa, BW Premier Collection
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651 Reviews from our TripAdvisor Community

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Showing 643: English reviews
Reviewed 2 days ago NEWvia mobile

I came here go m to see family a few months ago for the holidays. I was greeted by Tahir, the manager, an absolute gentleman. He referred me to his transportation company, Aaron Limousines, the best airport service I've ever had. The restaurant was spectacular and the rooms were beautiful

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Helpful?
1Thank A W
Reviewed 6 days ago NEW

Took advantage of their "Spajama" package for a girls weekend away with my mom and sisters. Price was right so gave it a shot. Was pleasantly surprised by the rooms-pristine and updated. Spa services were great except for the Reiki. Didn't feel like that was worth the time. Should have spent the $ on a manicure. Other than that- great...

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Helpful?
Thank Kerry H
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing the Viana hotel and Spa for a girl's weekend with the special women in your life! We are happy to know that you enjoyed your rooms. They are designed keeping the Feng Shui principle in mind, creating an environment of calm, while keeping our guests happy. We are sorry to hear that the massage did not...

New York City, New York
Reviewed 1 week ago NEW

Everything was perfect from start to finish ~ Bruce was the first person to greet us and he was charismatic and so accommodating. The rooms were lovely and it was a wonderful time. I'm sorry I didn't have time to try the Spa - I'm sure it would have been great!

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Helpful?
Thank Yellow0209
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your wonderful rating of the Viana Hotel and Spa. Our staff enjoys going above and beyond for each and every one of our guests. They should be treated as if they were the only guests here, catering to whatever needs they may have. We are thrilled to hear this was your experience while staying with us. We...

Reviewed 1 week ago

First time to Long Island New York, was truly surprise at the accommodation at The Viana. The room décor was excellent, the beds very sleep worthy, the furnishing very fashionable; loved the glass door effect on the bathroom felt like an European influence. The customer service was fantastic. Bell hop very friendly and we received superior customer service from Vanessa...

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Helpful?
Thank Billybob178
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your excellent review of the Viana Hotel and Spa. We are honored that you chose us to be a part of your first Long Island Experience. We are conveniently located to be a short car ride to the LIRR to head out for a night out in NYC or about town for some local eats....

San Mateo, California
Reviewed 1 week ago

Hard to tell the difference between the home of a relative or friend - and the Viana (but perhaps your relatives don't ask for a credit card.) From the Manager to Front Desk to Event Coordinator to Manicurist to Front Desk to Engineer to Bellman, these are premier customer "servants", They answer your question before you get a chance to...

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Helpful?
Thank SHADDACalifornia
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your glowing review of the Viana Hotel and Spa. Every single one of our staff members go out of their way to make sure each guest is treated in a stellar manner. They are there to assure comfort and relaxation. They make it a point to anticipate anything our guests may want or need. This...

Queens, New York
Reviewed 1 week ago

I first booked the Viana when I got married last year and needed to block some rooms for my guests. They handled everything beautifully and were very attentive. This year, I wanted to celebrate my anniversary there. I contacted Kasey Wurth and she took care of everything for us. Our Jacuzzi King room was beautiful...we ate dinner at Marco Polos...

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Helpful?
Thank EValencia16
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful review of the Viana Hotel and Spa. We are thrilled to know that we left a lasting impression on you both. We were honored to have shared this milestone weekend last year and that you decided to join us again for your anniversary. We will certainly share your kind words with Kasey. It...

Reviewed 2 weeks ago

I want to start off by saying that the guy working in the front desk named Bruce treated us very good and was very friendly. When we entered our room everything was beautiful. I was with my kids and this hotel provides a family environment with the pool and gaming room. In the gaming room they have many games that...

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Helpful?
Thank Clary F
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your review of the Viana Hotel and Spa. Our staff is always ready to cater to any requests our guests may have in order for them to have a memorable experience with us. We are glad to know that Bruce was an integral part of your stay. He will be happy to hear how pleased...

Reviewed 3 weeks ago

We booked the spajama package for a girls weekend, 40th birthday celebration. From the minute we got there the staff and hotel experience were excellent. The spa massage was amazing. We had reservations at the hotel restaurant for dinner and it also happened to also be restaurant week. The food was fantastic, the service was wonderful. We did have a...

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Helpful?
Thank Chrissa B
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

We are so happy to hear how much you all enjoyed the Spajama package. We were so happy to be part of such a special milestone occasion. A relaxing day at the Spa is the perfect way to celebrate and be pampered. Thank you for dining with us at our on-site restaurant, Marco Polo's. Our Chef always aims to please...

Reviewed 3 weeks ago

I recently had the pleasure of staying at your hotel for business. I was very impressed at the quality of your location. From the moment I walked through the lobby to check in till I checked out I was treated like a VIP. You have an employee named Casey. I arrived back at the hotel around 10.30 pm after a...

Review collected in partnership with Best Western
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Helpful?
Thank Catherine S
Takir R, Guest Relations Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you very much for your glowing review for Casey. We are most happy to pass along your kind words. Our staff takes great pleasure in treating our guests as if they were the only guests here. They take great care in being attentive and leaving each of our guests wanting for nothing. We are happy to know this was...

NEW YORK
Reviewed 4 weeks ago

This was our second time booking the Spajama Party package at Viana Hotel and Spa. Checkin and bell staff were phenomenal. Spa experience was very nice. Oliver gave me an excellent massage (and I have had many) and Viana is truly fortunate to have him on their staff. I would definitely request him specifically again if he is available on...

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Helpful?
Thank AVIATRIXXX
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

We are thrilled to hear that you booked your second Spajama Experience with us! We are happy to pass along your wonderful words to Oliver. We are happy to accommodate your request if we can. We consider ourselves very fortunate for each and every staff member that we have because they certainly help make the Viana the great hotel that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa, BW Premier Collection

Address: 3998 Brush Hollow Rd, Westbury, NY 11590-1739 (Formerly Viana Hotel & Spa)
Region: United States > New York > Long Island > Westbury
Price Range: $193 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa, BW Premier Collection 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Viana Hotel Westbury
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa, BW Premier Collection staff and other travellers.
10 questions
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over a year ago
29 days ago
New York City
6 months ago
Rye, New York
over a year ago

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Questions? Get answers from Viana Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“123, was ours and we were again surprised and pleased.”
 of 5 bubbles Billybob178, 12 Feb 2017 | Read review
“Both times rooms were great and quiet. I requested away from elevator and ice machines.”
 of 5 bubbles AVIATRIXXX, 19 Jan 2017 | Read review
“Every room is a good room as there is no such thing as a view on Brush Hollow Road.”
 of 5 bubbles NYI7thWoman, 4 Jan 2017 | Read review
“I loved being on the Penthouse level. My room was nice and quiet.”
 of 5 bubbles 815SusanF, 3 Jan 2017 | Read review
“Make sure to check the thermostat before retiring. It's adjustable.”
 of 5 bubbles 480MARYM, 14 Dec 2016 | Read review
5 of 5