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Viana Hotel & Spa, BW Premier Collection

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Viana Hotel & Spa, BW Premier Collection
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653 Reviews from our TripAdvisor Community

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Showing 645: English reviews
New York City, New York
Reviewed 19 March 2016

The minute I walked through the doors I knew I had made the right choice of a quick birthday getaway. I was welcomed immediately by the reception staff, manager and the genuinely wonderful Mr. Louis. I was escorted to my beautiful suite by Mr. Louis, who made sure everything was to my satisfaction. After finding out it was my birthday,...

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Helpful?
Thank li0ness1
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

First and foremost, happy belated birthday -- we're so honored we had the chance to celebrate you on such an important day. Rest assured that when you're under our roof, we'll always go above and beyond to make you feel comfortable, taken care of, and, most of all, special (because you are)! Know I'm looking forward to sharing your review...

West Chester, PA
Reviewed 7 March 2016

We stayed three nights at the Viana Hotel and Spa, and had a great time. In my opinion, the hotel is at least 4 stars and wonderful in all respects. The lobby area, common areas and hallways, and our room were all “plush” and top of the line, and the staff was very much customer oriented. The hotel is centrally...

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Thank samcevoy
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hey, there! So happy to hear you enjoyed your three-night stay with us. Know when you're under our roof your comfort is our main priority. Part of how we ensure our guests feel as such, is by doing everything we can to make your experience as smooth and delightful as possible -- thanks for taking note. We're looking forward to...

Seeley Lake, Montana
Reviewed 7 March 2016

What an experience !! From the moment we set foot into the spa until we left several hours later, it has been an unforgettable experience !!!!! The Swedish massage, followed by the body scrub to the facial, done by tender, caring and gentle (with firm hands during the massage) ladies... I have never felt that special during any precious treatments...

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2Thank Montanamamalein
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hello, and what a response! Everybody should leave our doors feeling as though they had an unforgettable experience -- we're so delighted that was exactly the case for you. Oh, and spa treatments should always feel heavenly because for that small moment in time, (when you're under our roof, at least) you are most special person in the world! Can't...

Woodbury, New York
Reviewed 2 March 2016

I want to thank Erika Jansen, Makeup Artist who I have been a client of for 15 years. She recommended me to this lovely hotel and to the Esthetician Danielle who was wonderful. I would highly recommend Danielle-she was lovely and knowledgeable. I plan to return for another service with her soon. Thank you Erika and Dainelle for making this...

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Helpful?
Thank Sandra L
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hey there, Sandra! Thank you so much for the positive words. One of the reasons we're so good at what we do, is because of the amazing staff we hire -- thanks for taking note. Please know I'm sharing your kind words with the whole team (Danielle, and Erika especially)! Oh, and happy belated birthday. We're so flattered you decided...

Boynton Beach, Florida
Reviewed 2 March 2016

everything about this hotel was outstanding. special kudos to Louis the bellman. any time he saw us he asked if we needed anything. he was helpful in getting us directions to various places and his smile and warmth really helped to make this hotel a place i would definitely stay at again.

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Thank strawberry2016
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hello, there! Thank you for the positive feedback. Everybody that leaves our front door should have the word outstanding in mind -- so happy we had the chance to come through for you. Please know we're always just a reservation away! A very thankful, Takir General manager

Jersey City, NJ
Reviewed 1 March 2016 via mobile

We stayed here b/c we were attending a wedding nearby and didn't want a long drive after. From making the reservation, to early check-in, to help with a hair product that I had forgotten (not bought, but just given to borrow by the spa staff!), to breakfast service and checkout, the staff here is outstanding. Rooms are modern, very comfortable,...

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Thank insom
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Regardless of the reason, we're glad you did! Outstanding is a word that should always come to mind when you think of us. So happy we had the chance to prove that to you. Looking forward to your next visit, and for the chance to show you another great experience. A very thankful, Takir, General manager

Brooklyn, New York
Reviewed 29 February 2016

Have visited both hotel,and spa several times. This is the best small World Class,hotel,I have ever stayed in. It is eco friendly, exceptionally clean and the staff is so friendly and hospitable. Their spa services are excellent and make you feel like a queen for the day. The manager is especially hands on, he is very reachable and treats you...

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Thank ElaineG636
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hello, there. What a wonderful review -- we can't tell you enough how happy it makes us to hear you think we're the "best small-world-class hotel!" We work hard to show our guests a great time -- we're thrilled to know your experience was a testament to that. Know that when you're under our roof, you will always be treated...

Mississauga, Canada
Reviewed 29 February 2016

Back in Long Is, NY so pleased to have found room at the inn. Met the owner, Allan 6 years ago when the hotel had barely opened. I was immediately attracted to each detail. Happy to say, everything is the same. Louis, the go to, get anything for you guy still there. Remembers faces, loves life, hard worker and one...

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1Thank Biggest_Fan10
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hello, and thank you so much for writing. It's always nice to return to a familiar place to find everything you loved is just the same. Part of how we make that possible is the amazing staff we hire. I can't wait to share your feedback with the team (Louis, especially). Know our doors are always open. A very humbled,...

New York City, New York
Reviewed 25 February 2016

My husband and I, as well as almost 100 of our guests all stayed at the Viana Hotel for our NYE wedding and it was an incredible experience! The staff were wonderful and Erin who manages group blocking and special events at the hotel was such a pleasure to work with! The bridal suite was beautiful and was set up...

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Thank Katie_Kantha
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

Hello, there, and congratulations! Weddings are just too important an occasion not have the perfect experience. What's just as important as the ceremony is all the time leading up to that special moment -- so glad we had the pleasure of making that so memorable for you and your guests. Additionally, the last thing anyone should have to worry about...

New York City, New York
Reviewed 24 February 2016

We went for a Valentine's weekend getaway. We booked the package and had rose petals, champagne and a massage included. From the moment we walked in the door we were treated like royalty. Every single person on the staff was friendly, charming and efficient. I have stayed in resorts costing 700 a night, and i have never encountered nicer people....

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Thank Yoneet S
Takir R, Owner at Viana Hotel & Spa, BW Premier Collection, responded to this review

We can't wait to have you back! Valentine's Day is such a special time -- we're so honored you decided to spend it with us. Know that when you're under our roof you'll always be treated like royalty because, to us, you are. Mistakes do happen, we like to think it's how they're handled after the fact that matters most....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa, BW Premier Collection

Address: 3998 Brush Hollow Rd, Westbury, NY 11590-1739 (Formerly Viana Hotel & Spa)
Region: United States > New York > Long Island > Westbury
Price Range: $191 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa, BW Premier Collection 4*
Number of rooms: 116
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Also Known As:
Viana Hotel Westbury
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa, BW Premier Collection staff and other travellers.
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New York City
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Rye, New York
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel does have an indoor pool but its not a pool-pool. Close to theaters, concert venue, fast food.”
 of 5 bubbles Jewels31992, 21 Feb 2017 | Read review
“123, was ours and we were again surprised and pleased.”
 of 5 bubbles Billybob178, 12 Feb 2017 | Read review
“Both times rooms were great and quiet. I requested away from elevator and ice machines.”
 of 5 bubbles AVIATRIXXX, 19 Jan 2017 | Read review
“Every room is a good room as there is no such thing as a view on Brush Hollow Road.”
 of 5 bubbles NYI7thWoman, 4 Jan 2017 | Read review
“I loved being on the Penthouse level. My room was nice and quiet.”
 of 5 bubbles 815SusanF, 3 Jan 2017 | Read review
5 of 5