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Renaissance Westchester Hotel

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Renaissance Westchester Hotel
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722 Reviews from our TripAdvisor Community

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Showing 713: English reviews
Cincinnati, Ohio
Reviewed 31 January 2017 via mobile

Stayed in this hotel a few times and each time is steadily declines. There were holes in 3 of the towels, peanuts and feathers on the carpet, the carpet was torn at the thresholds to the hallway and bathroom, and the sheets on the pull out bed had dirt on them as well as looked as though they had been...

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Helpful?
2Thank MMulcahey
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there, Thank you for taking the time to provide us with your feedback. I deeply regret that you did not enjoy your recent experience with us. If possible, please do reach out to me personally so we may gather more information and ensure that these issues are followed up on appropriately. Best, Christina Christina.tichenor@renaissancehotels.com

Buffalo Grove
Reviewed 28 January 2017

While I was attempting to use my card to unlock my room door, Yolanda L. of housekeeping voluntarily walked down the hall and kindly offered to assist me. When she discovered that my card would not unlock my door, Yolanda called the front desk from the room she was cleaning and reported that I needed a new card. She also...

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Helpful?
Thank Bill P
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Bill! Thank you so much for taking the time to highlight Yolanda's service during your recent stay! She is an absolute star and we are so lucky to have her on our team. Please know your feedback has been shared with both her as well as her management team so we may all celebrate a job well done. We...

Denver, Colorado
Reviewed 27 January 2017

Lobby area, bar, and fitness center have been upgraded and are great amenities in comparison to other options. Conference center is very good but is very cold and needed to where coats to stay warm. Rooms are good size with upgraded bathrooms and the staff are very happy and helpful.

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Helpful?
Thank wendymunz
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hell Wendy! Thank you for taking the time to provide us with your feedback. Please know that each piece here, both good and bad, have been distributed to the appropriate management teams. Come visit us again soon! Best, Christina

Marblehead
Reviewed 27 January 2017

We have stayed at this property before. It is located in a quiet, scenic woodsy location just off the Hutchinson Parkway and all main routes. The rooms are large, very clean and well appointed. We had dinner and breakfast at the property which both were great. This is a great place to stay for peace and quit with good service.

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Helpful?
Thank MarbleheadFamily
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to review our property! We are so happy to hear you had a great stay. We look forward to seeing you again another time. Please do not hesitate to reach out to me for anything at all you may need before or during a future visit! Best, Christina Christina.tichenor@renaissancehotels.com

Houston, Texas
Reviewed 21 January 2017 via mobile

Finding the hotel was a bit tricky but once you find it the area is very beautiful and all green (in our case there was snow on the trees so it was even prettier) check in was fine make sure you ask for water bottles and for free Internet make sure you are a Marriott member (apply online) to get...

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Helpful?
Thank Dalia F
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Dalia! Thank you so much for leaving us such a detailed review! Our future visitors will definitely benefit from this review and your helpful hints. We look forward to seeing you again! Best, Christina

East Syracuse, New York
Reviewed 20 January 2017

A wonderful Hotel with very friendly people there to help in any way they can! The hotel has been completely redone and is so charming with an incredible dining area with a social area and bar. The meals are exceptional! Just ask and they will guide you in the right direction.

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Helpful?
Thank C4979PVjennifera
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to let us know you had a great stay! Come visit us again soon! Best, Christina

Reviewed 16 January 2017 via mobile

We have stayed at this hotel numerous times in order to have a quiet place to stay with good accessibility to NYC to see Broadway shows. Very clean and quiet. The indoor pool is delightfully warm, although the room is cool. Good breakfast buffet; service was slow, which is why we chose the buffet. Easy parking, free of charge. You...

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Helpful?
Thank Jodi N
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Jodi! I am so glad to hear you had a fantastic stay with us. Thank you for taking the time to write a review so our future guests know just how easy it is to access NYC from the Renaissance Westchester! Come visit us again soon! Best, Christina

Reviewed 15 January 2017 via mobile

I'm platinum preferred at Marriott for years now and have stayed at many different properties and this was by far the worst Renaissance and Marriott property I have stayed at. Started with the cold reception at check in and not told about the concierge lounge being closed, which most of them are on weekends, but no points or vouchers for...

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Helpful?
Thank Hondo76
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to review the Renaissance Westchester Hotel. Please know that I have forwarded your feedback on to the appropriate hotel management teams so we may take the steps necessary to ensure this was an isolated experience. This is not at all typical of our property and services. I deeply apologize for the detractors...

Reviewed 14 January 2017

Armando, one of the hotel employees, was an incredible employee and treated us like queens during our stay! Not only did he come and deliver our room service with style, but he totally made us feel like we could call him for absolutely anything! More people should be as hardworking as he was.

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Helpful?
Thank Miss Dakota C
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Miss Dakota! Thank you for taking the time to let us know that Armando went above and beyond to ensure you had everything you needed during your recent stay! We look forward to seeing you again! Best, Christina

Savannah, Georgia
Reviewed 14 January 2017

This is a lovely large hotel with a beautiful pool. For such a nice hotel, the concierge lounge for gold/platinum members is disappointing. The staff is very nice but there is limited selection in the evening, although mornings are OK. I would stay there more often if they had some more than just some finger foods. It is quirky to...

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Helpful?
Thank Kathy B
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Kathy! Thank you for taking the time to review the Renaissance Westchester Hotel. Please know that your feedback regarding our lounge offerings has been passed on to our Executive Chef for consideration. I am glad to hear that you otherwise enjoy our property! We look forward to seeing you again soon. Please do not hesitate to reach out to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: $195 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
12 questions
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Garden City, New York
New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floor, unless Elite guests: ask for 5th floor where Concierge lounge is”
 of 5 bubbles PerryM347, 14 Feb 2017 | Read review
“Ask for room that is not too far from elevator....otherwise the walk back and forth is quite long.”
 of 5 bubbles wendymunz, 27 Jan 2017 | Read review
“Corner room”
 of 5 bubbles MarbleheadFamily, 27 Jan 2017 | Read review
“Large hotel so if you have a lot of luggage, ask for convenient room to elevator/parking.”
 of 5 bubbles kathybC7703XK, 14 Jan 2017 | Read review
“Woods view and not too far from the elevator!”
 of 5 bubbles GlobetrotterNYC212, 12 Dec 2016 | Read review
5 of 5