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Renaissance Westchester Hotel

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Renaissance Westchester Hotel
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725 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Massachusetts
Reviewed 14 March 2016

The staff was very helpful, especially Leticia who made our stay extra special by providing us with breakfast vouchers when she learned it was my birthday! The lobby area is very inviting and comfortable, with a nice bar area for a relaxing evening. Pool area is great and very clean.

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Helpful?
Thank Terri l
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello and happy birthday, Terri! We are delighted to hear that you enjoyed the service and amenities during your recent stay. Come visit us again soon! Best, Christina

Coral Springs
Reviewed 13 March 2016

Booked our room on Priceline and the good price put us in the penalty room, i.e. between the vending machines and the elevator. The front desk staff did allow us to move to a better room. The hotel was busy with a large group dominating the property. I tried several times to call the front desk and some calls were...

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Helpful?
Thank Robert S
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Robert, I deeply apologize for the detractors which you experienced during your recent stay. Please know that there is not such thing as a "penalty room" here! I am glad to hear that your were provided with great service throughout your stay. The not-so-great aspects have been addressed with the appropriate teams. Thank you so much for taking the...

Westchester County, New York
Reviewed 8 March 2016

My hotel safe got stuck and I could'nt get it open. Marco A. P helped to open the safe and ease my fears. He even replaced the safe with one that was more reliable and assured me that if I needed him for anything else, that I can call and ask for him. He was timely, effective and friendly. Thank...

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Helpful?
Thank 318mia
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there Meshia! I'm so glad to hear that Marco was able to provide you with outstanding service during your recent stay. Please know that we have shared your feedback with the staff so we can all congratulate him on a job well done! Thank you for taking the time to let us know that he was able to assist...

orlando
Reviewed 8 March 2016

Or so we thought, but that doesn't really ring true. The restaurant/bar on the main level is sleek, modern and comfortable. The prices are high, almost as high as their sister Ritz Carlton, but that is where the luxury stops. The rooms are updated, but still very average. It's as if they tried to update them but didn't put in...

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Helpful?
Thank EmEs
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thanks for taking the time to leave us a review. I am disappointed that you spotted some deficiencies in your room, although I am glad to hear that we provided you with quick and efficient service throughout your stay. If you would be so kind to let me know your name and dates of stay, so we can...

Riverdale, New York
Reviewed 3 March 2016

Love this hotel. Staff is great, we always feel like royalty when we are there. Gloria Silva is the best!! You are lucky to have her as an employee, she always goes above and beyond. We come here regularly and will continue to. We aren't far away but always love coming here to escape!

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Helpful?
Thank Patrick Q
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello again Patrick! Thank you so much for taking the time to let us know that Gloria Silva goes above and beyond to provide you with excellent service when you stay with us. She is a star and we are lucky to have her on our team! Come visit us again soon! - Christina

Virginia Beach, Virginia
Reviewed 2 March 2016 via mobile

Ryan is a amazing Chef, came out and introduced himself to the guests and described the evening special and took my order himself. The salmon was awesome. Great job Ryan keep up the great work!! I will certainly ask for Ryan during my next stay(10 nights per year).

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Helpful?
Thank Sean B
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hi there Sean! Thank you so much for taking the time to let us know that Chef Ryan went above and beyond to create a memorable experience for you at the HIVE Living Room + Bar. We have shared your feedback with the staff so that he is properly congratulated for a job well done! Please do not hesitate to...

London
Reviewed 2 March 2016

Welcoming and friendly staff. Excellent, good size bedrooms with very comfortable bed and good aircon. I only did breakfast while there, and that too was a good standard, and served by helpful and nice waitstaff. The only small complaint is that the hotel is MASSIVE. I had a ridiculously long walk from reception to bedroom, taking in an elevator that...

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Helpful?
Thank Travellingdave0
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Dave! I am glad to hear that you enjoy the service provided by our staff. However, I am a little disappointed that our property layout posed an inconvenience for you. It is certainly an unconventional layout, but this does enable us to entertain a variety of groups at once (religious events, secular weddings, business meetings, etc.) with minimal disruption...

Reviewed 25 February 2016 via mobile

This hotel is like staying in a corporate campus. You're in the woods and its a nice vibe - the rooms, lobby and restaurant are all updated and very nice. I hadn't been here in a couple of years and was very pleased with the changes. They have a fairly sizable indoor pool. Only downside here is the parking can...

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Helpful?
Thank The-Hershmeister
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thanks so much for taking the time to leave us a review. Our location is very convenient to nearby highways and downtown areas, but also out-of-the-way enough to lend a serene atmosphere to our guests' stays. We are so glad to hear that you enjoyed your experience with us! Best, Christina christina.tichenor@renaissancehotels.com

Long Island, New York
Reviewed 24 February 2016

I was a guest for 2 nights in Feb 2016. Easy directions and great staff. Mark at the front desk greeted me and was very friendly. He answered all my questions and came out from behind desk to assist with keys and luggage. I was informed of the business center which came thru with a printer...Thanks. Stay was comfortable. HIVE...

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Helpful?
Thank Bob H
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Bob! We are so glad to hear that you enjoyed your stay. Your feedback has been shared with Mark and we would like to thank you for taking the time to highlight his service - as well as offering our future guests some menu suggestions from our HIVE Living Room + Bar! We look forward to seeing you again...

Washington DC, District of Columbia
Reviewed 24 February 2016 via mobile

As a frequent business traveler to many Marriott properties, I like to point out when I have received excellent service by an employee. I stay frequently at the Renaissance in White Plains. Jonathan Guzman is the main guest associate in the club lounge. Jonathan goes out of his way to make all guests feel welcome. He remembers guests by name....

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Helpful?
Thank JMJMDC
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello again! Thank you so much for these wonderful words regarding our club lounge attendant, Johnathan. He is outstanding at what he does, and specialized in making our valued Rewards Members feel at home. Come visit again soon! Thanks, Christina christina.tichenor@renaissancehotels.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: $202 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
12 questions
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Garden City, New York
New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floor, unless Elite guests: ask for 5th floor where Concierge lounge is”
 of 5 bubbles PerryM347, 14 Feb 2017 | Read review
“Ask for room that is not too far from elevator....otherwise the walk back and forth is quite long.”
 of 5 bubbles wendymunz, 27 Jan 2017 | Read review
“Corner room”
 of 5 bubbles MarbleheadFamily, 27 Jan 2017 | Read review
“Large hotel so if you have a lot of luggage, ask for convenient room to elevator/parking.”
 of 5 bubbles kathybC7703XK, 14 Jan 2017 | Read review
“Woods view and not too far from the elevator!”
 of 5 bubbles GlobetrotterNYC212, 12 Dec 2016 | Read review
5 of 5