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Extended Stay America - New York City - Laguardia Airport

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Extended Stay America - New York City - Laguardia Airport
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153 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - New York City - Laguardia Airport
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Showing 152: English reviews
Homestead, Florida
Reviewed 27 July 2016

Our room was very cozy and had everything we needed. The personnel at the front desk were very attentive and made sure we were taken care of. They also provided a shuttle for us to and from Laguardia Airport.

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Helpful?
Thank Jrey240
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

We appreciate you taking the time to write a review and for staying with us. I am pleased to see that our room and accommodations provided were beneficial. It is also great to hear how well our staff provided customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Annapolis, Maryland
Reviewed 27 June 2016

Terrible odor in room, my 6 year old said smells like skunk vomit, and she was right. Staff spayed something, worked overnight but it was back again in the morning. It was even in the elevator, some lodger cooking their local food; I can appreciate thief culture, but do we really need to share that? Went down for grab and...

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Helpful?
Thank accgod2003
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for your recent review of your stay. I sincerely apologize about the odor in the room. We do have long term guests that stay with us and have the ability to cook their own specialty. I'm glad to see my staff sprayed the room for you. We do offer grab-and-go breakfast to all of our guests from 6AM...

New Haven, Connecticut
Reviewed 25 June 2016

We stayed here the night before our trip so we could use the long term parking while we were on vacation. We had no expectation of it being a good hotel. We were pleasantly wrong. Our room was clean, the bathroom had good fluffy towels and the staff was very friendly and helpful. The free wifi was excellent. The only...

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Helpful?
Thank dmlc58
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your clean room and our helpful, friendly staff during your visit. Still, I apologize if our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you for choosing Extended...

Boca Raton, Florida
Reviewed 8 June 2016

The hotel left dirty laundry in the hall overnight and there were bugs in the room and they serviced the room but did not replace all the used towels. The TV screen was only half a picture. Staff was very nice.

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Helpful?
Thank Luckyd2c
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for providing us with details about your stay. I appreciate your kind comments about our staff; however, I sincerely apologize for the housekeeping issues you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I will also inspect our rooms with our maintenance engineer...

New York City, New York
Reviewed 4 April 2016

I spent four months in this hotel and the staff is wonderful. Especially Victoria, whom I dealt with the most. She's a wonderful young lady and was very helpful and knowledgeable. Everyone there was very helpful and made me feel at home. I would definitely stay here again. Dennis McCleney

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Helpful?
1Thank Dennis M
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for sharing your experience with us. I’m thrilled that we were able to provide you with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Stratford, Connecticut
Reviewed 28 February 2016 via mobile

When deciding where to leave my vehicle when traveling, the most important factors to me are making sure it is in a safe place and the shuttle service leaves on time. With that said, Extended Stay LGA provided that and I now have my "go to" parking location when flying in and out of LGA. Having parked my vehicle at...

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Helpful?
3Thank kingofseafood
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your experience with us. I’m so pleased to read that you enjoyed our shuttle service as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 10 January 2016 via mobile

Awesome place to stay! Great staff that's super friendly. It's located only minutes from LaGardia Airport that offers FREE shuttle service! Whenever you travel to that region, give them a call, you won't be disappointed. DGD

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Thank Derrick D
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to exceed your expectations and accommodate your needs with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 24 December 2015 via mobile

Gave us a room with blood stains on the comforter. They changed are room. Next room similar problem but worse nasty stains on both beds lamp shade office chairs in the room. Went to look at a 3rd room with manager and same problem there explanation was that the room was clean it just had stains... See ya later. Werent...

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Helpful?
Thank Matt B
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure each guest receives professional customer service. Our team is...

Reviewed 6 December 2015 via mobile

First time we saw this hotel we thought that, yes it has a good location, easy and close transportation to main city. When we booked it we were aware that HK does not do service in rooms for a week, which is stupid, people eat, shower and sleep there and by the third day is going to stink. Is the...

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Helpful?
Thank Sarahicy
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Home
Reviewed 29 November 2015

Comfy rooms and pet friendly.Easy location to drive to and has parking. Not easy to get to NYC as no subway is near, must take bus to subway but a good location if you are driving. The grab and go breakfast is blueberry muffin and thats all. I had tea, there was no juice.

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1Thank Joannedeutch
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that we were able to accommodate your needs with our comfortable rooms and pet friendly policy. Once more, thank you for posting your review. We look forward to having you visit with us again in the future

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff

Additional Information about Extended Stay America - New York City - Laguardia Airport

Address: 1830 Whitestone Expy, Whitestone, NY 11357-3061
Region: United States > New York > Queens > Whitestone
Price Range: $209 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New York City - Laguardia Airport 2.5*
Number of rooms: 117
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Also Known As:
Extended Stay America - New York City - Laguardia Airport Whitestone, North America
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - New York City - Laguardia Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - New York City - Laguardia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid this hotel and the whole chain”
georgeau, 20 Oct 2016 | Read review
“4Th floor located in the rear of the buidling”
argenis925, 22 Aug 2016 | Read review
“All the rooms are EXCELLENT”
ivyforson, 6 Aug 2016 | Read review
“Nothing special about a good room, there are no views due to it being in a office park location.”
williamhQ6267NH, 16 Jul 2015 | Read review
“I always choose first floor for my dog.”
DrDisappointed, 10 Jan 2015 | Read review
5 of 5