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The Umstead Hotel and Spa

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#1 of 22 Hotels in Cary
Certificate of Excellence
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1 room 2 adults 0 children
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The Umstead Hotel and Spa
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772 Reviews from our TripAdvisor Community

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Denver, North Carolina
Reviewed 2 days ago NEWvia mobile

Book a stay at The Umstead if you want to feel like royalty. The friendly yet impeccable service ensures that no detail is overlooked, and you feel that they are glad you are there. Every single person on staff goes out of his or her way to ensure that your visit is perfectly enjoyable--no matter whether you are simply grabbing...

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Helpful?
Thank hannarock
Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

Everything was top notch: spa, Heron's dinner, and accommodations. Actually it might be a close tie between massage and Heron's dinner, they were both decadently good. Location was convenient to Raleigh museums and shopping, but the property is really an oasis. Good running area as well, and the hotel gym was nicely appointed. Was here for a special occasion and...

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Thank Morrmarathons
Franklin, Tennessee
Reviewed 3 weeks ago via mobile

What a treat to get to stay here! This hotel is over the top in service! When pulling up after dark, it looks magical with all the lights in the trees. The rooms are fantastic in size and decor. The bed will not let you get out of it in the morning. It is terribly comfortable. The turn down service...

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Thank rdonner2016
Washington, DC
Reviewed 3 weeks ago

I was really excited to stay at the Umstead - it is a truly lovely facility that on the surface gets just about everything right. But my stay plummeted from a 5-star review to a 2-star review based on some entirely avoidable problems that I recommend the management team address immediately. First, the good. - The hotel is beautiful, immaculate,...

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Thank alphabetsoup2010
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Please accept my apologies that you did not have a restful night sleep. I am disappointed that you found your accommodations uncomfortable due to the challenges with the HVAC in your room. Our Front Office Manager did attempt to contact you in the guest room and we were unsuccessful; unfortunately, we did not have an alternative number on...

Miami Beach, Florida, United States
Reviewed 16 February 2017

Amazing hotel with top notch staff and customer service. The concierge (Zack) was extremely helpful in arranging the delivery of flowers/wine and making reservations for us at one of the top restaurants in the area. Couldn't have been happier during our stay!

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Thank Sam P
Forest City, North Carolina
Reviewed 14 February 2017

Previous stays at the The Umstead have always been memorable. During my stay two weeks ago there were numerous long black hairs on the shower wall. This was pretty disgusting in a room that had supposedly been cleaned for a new guest. I telephoned the front desk who said someone would take care of it; when I returned that evening...

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Helpful?
Thank Vistajet
Caroline J, Guest Relations Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, I would like to thank you for taking the time to fill out our on-line survey regarding your recent stay at The Umstead Hotel and Spa. Please accept my sincere apology in my late response, we do take these matters very seriously. I have addressed your concerns regarding the cleanliness of your room with the Housekeeping management team...

Reviewed 14 February 2017

the company set me up at the Umstead while down in Cary for 3 nights. Staff and check in were amazing, efficient, courteous and calm. Room is amazing, good air, looking out over the grounds. Had the Cobb salad for dinner night one, different twist with the crab added instead of the turkey....great substitution. If you get the chance, this...

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Thank Joe P
Raleigh, North Carolina
Reviewed 13 February 2017

This is a great hotel in a rather unassuming location. Cary, NC isn't exactly a hotbed of activity, but most people staying at the Umstead are looking for an oasis of tranquility. The hotel is surrounded by lots of trees and faces out onto a lake. It's quite peaceful despite being 0.5 miles from I40. The lake is surrounded by...

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Thank SuperDave666
north carolina
Reviewed 12 February 2017

We had heard so much about this property and so we really wanted to go. The thing you notice first is not really the surroundings though the entrance is beautiful ; it is the attention the staff gives you to make sure you have what you need and you know where you are going. Their smiles and attention to detail...

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Thank debbiegutch
Cary, North Carolina
Reviewed 11 February 2017

I took my daughter and granddaughters to lunch during the Christmas Holidays and I couldn't have been more pleased. Everything from time of arrival to the end of the meal was exceptional. I have also visited the Spa and it is the best I have been to in the area! Many amenities and definitely there is attention to detail. Just...

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Thank glenveagh313

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more   less 

Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Dr, Cary, NC 27513-2131
Region: United States > North Carolina > Cary
Price Range: $463 - $826 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Umstead Hotel and Spa 5*
Number of rooms: 150
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary
Hotel Style:
#1 Family Hotel in Cary
#1 Business Hotel in Cary
#1 Romantic Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from The Umstead Hotel and Spa staff and other travellers.
7 questions
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Sneads Ferry, North Carolina
Wilmington, North Carolina
7 months ago

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Questions? Get answers from The Umstead Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“getting a room with a view of the lake was worth the extra 20.00”
 of 5 bubbles debbiegutch, 12 Feb 2017 | Read review
“View of the lake”
 of 5 bubbles CPMoser, 3 Feb 2017 | Read review
“Not a bad room in the place”
 of 5 bubbles Artieandgumbo99, 31 Jan 2017 | Read review
“Facing the lake at the back.”
 of 5 bubbles JonathanParis1980, 29 Jan 2017 | Read review
“premier king room was sufficient for us, still felt spacious and luxurious”
 of 5 bubbles davidG2575JS, 23 Jan 2017 | Read review
5 of 5