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The Umstead Hotel and Spa

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#1 of 22 Hotels in Cary
Certificate of Excellence
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The Umstead Hotel and Spa
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752 Reviews from our TripAdvisor Community

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Showing 741: English reviews
kings mountain, nc
Reviewed 1 September 2014

The Umstead is a hidden retreat located in Cary, NC. The minute you enter the Umstead, you are treated with style, grace, and opulence. The lobby is inviting, as well as the registration staff, the art, furnishings, and aroma are soothing. Checking in was effortless. We had a room on the lake side of the property. The room was perfect....turn...

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Helpful?
Thank tomgor
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, I am pleased to learn you had a restful stay with us. Your observations and experiences are exactly what we hope our guests feel. We appreciate your positive review and hope to have the pleasure of welcoming you back one day soon. With best regards, Jim Beley

Cary, North Carolina
Reviewed 31 August 2014

Staying here is a truly exceptional experience. The rooms are spacious and no comfort has been spared. Furnishings are high end. The surroundings are tranquil and relaxed. The best part, as you would expect in a facility of this level, is the perfect service and attention from the hotel staff. They are there for any needs, but not in the...

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Helpful?
Thank Tony G
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, We sincerely appreciate your feedback of our property. I also feel a particular sense of pride in the review of our staff. We aim to achieve a memorable experience for our guests and I'm overjoyed to know we delivered during your stay. Thank you for being our guest! With best regards, Jim Beley

San Francisco
Reviewed 28 August 2014

Wow. Just wow. This place is amazing in terms of service, rooms and amenities. Bar food & drinks were amazing. I was on business so no time for spa treatments but enjoyed outdoor current pool and swimming pool. It was gorgeous to float and look at trees. Except for the Peninsula hotel, this is by far the best service in...

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Helpful?
Thank BridgeSF
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for selecting The Umstead Hotel and Spa as your choice of accommodations while in the Raleigh area. I'm glad you were able to enjoy some of the amenities of the property during your stay. Next time, I hope you can enjoy the complimentary access to the spa even if there is no time for a treatment....

San Francisco, California, United States
Reviewed 27 August 2014 via mobile

I stayed here during work trip. Umstead has the most attentive and impeccable service. The spa was very high quality. The food was delicious. I would stay here again in a heartbeat if I were in the area. We got a complimentary upgrade. But even so, paying under $300/night for this caliber hotel is very good value.

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Helpful?
Thank Rigel C
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing your experience. We cater to many business travelers throughout the week and I'm glad to learn you were able to enjoy the property while you were here. We hope to be your choice for future trips to the Raleigh market. With best regards, Jim Beley

Leawood, Kansas
Reviewed 24 August 2014

The Umstead is a rare experience in the world of truly exceptional service, amenities and choices. The design and offerings whether in the lobby, room , spa and access to the walking path all offer a distinct understanding of reducing stress and enhancing wellbeing. The bedding -Sterns and Foster, fixtures and lighting all work well in concert to deliver a...

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Helpful?
Thank Bill C
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Your glowing review truly is appreciated! I'm glad you experienced the amenities we offer and also had the chance to explore our art collection. We enjoy a convenient location to all of the exciting things happening in the Raleigh market and we hope you'll visit us again soon. With best regards, Jim Beley

Rocky Mount, North Carolina
Reviewed 21 August 2014

The Umstead is one of those places where all staff believe in 5-star performance. Everyone is there to make your stay flawless from the minute you pull onto the grounds until you leave. We have stayed, spaed, eaten partied, attended weddings, New Years Eve, drank at the bar with The Eagles and other famous and near famous, and have always...

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1Thank jerobemd
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for being a repeat guest of The Umstead Hotel and Spa. It truly is our goal to delight each and every guest and I'm pleased to know we've made you feel that way. We appreciate your business. With best regards, Jim Beley

Crofton, Maryland
Reviewed 13 August 2014

This is now the second time I have stayed at the resort in a matter of two months. The Umstead is what I seek for feeling a sense of renewal, clearing your mind and retaining that peacefulness you so badly desire when taking a break from reality. Although the resort exceeds my expecations from the spa to the dining to...

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1Thank stephanie b
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for choosing The Umstead Hotel and Spa as your destination for relaxation! I am glad to learn you had a restful and rejuvenating stay. We hope to see you for another getaway in the future. With best regards, Jim Beley

Charleston, South Carolina
Reviewed 13 August 2014

We have to chime in with all the other reviewers and say the Umstead is absolutely remarkable in every way. Our room/balcony, overlooked the lake - perhaps they all do. The halls are so quiet, doors really fit tight. The room was more than adequately spacious, immaculate and decorated with the idea of serenity. We only had one night so...

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Helpful?
1Thank GallaghersTravels
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing a very thorough review of your recent stay with The Umstead Hotel and Spa. We appreciate your comments in regards to our food and beverage program as well as the quality of our facility. Should your travels find you back in the Raleigh area, we look forward to welcoming you back! With best regards,...

Raleigh, North Carolina
Reviewed 12 August 2014

First time here. Celebrating my 40th birthday with friends. We were all from the area, but felt as if we were far away and hard to believe just a few miles from home. Come here to spoil yourself with the fabulous spa, luxury service, beautiful grounds, amenities and food. Rooms are large and cozy. Robes and slippers in rooms invite...

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Helpful?
Thank timetowine
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for your constructive feedback regarding your recent stay with us. We certainly understand your concerns regarding food service in the spa. However to keep a serene environment we have limited the food options as to protect the restful nature of the facility. We hope to have the opportunity to pamper you again on a future stay!...

Bedford, United Kingdom
Reviewed 10 August 2014

Have stayed in a few places in and around Research Triangle Park but there really is nowhere to compare with the Umstead. Beautiful rooms and surroundings, and staff who are clearly striving for excellence. An overall air of efficient serenity.

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Helpful?
1Thank Paul P
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing your feedback with the community of TripAdvisor. We appreciate your fond words and I will personally share them with our team. With Best Regards, Jim Beley

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more   less 

Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Dr, Cary, NC 27513-2131
Region: United States > North Carolina > Cary
Price Range: $455 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Umstead Hotel and Spa 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary
Hotel Style:
#1 Business Hotel in Cary
#1 Romantic Hotel in Cary
#1 Family Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from The Umstead Hotel and Spa staff and other travellers.
7 questions
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Sneads Ferry, North Carolina
Wilmington, North Carolina
5 months ago

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Questions? Get answers from The Umstead Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of park and lake are best”
 of 5 bubbles SmileyTraveler333, 19 Dec 2016 | Read review
“Get a room on the pool side, nice views and much quieter.”
 of 5 bubbles Tdt135, 9 Dec 2016 | Read review
“Ask for a room facing the pond with a balcony. 606 was great but no balcony.”
 of 5 bubbles 5musicgirl7, 23 Nov 2016 | Read review
“Choice is yours. Pay a little more for specific views. All amazing interiors are the same.”
 of 5 bubbles 60inSeptember, 14 Nov 2016 | Read review
“Spa level rooms are larger with great large bathrooms.”
 of 5 bubbles AruFab1, 13 Nov 2016 | Read review
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