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Extended Stay America - Charlotte - University Place - E. McCullough Dr.

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Traveller (11)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent18%
  • Very good12%
  • Average6%
  • Poor22%
  • Terrible42%
23 Jan 2018
“Conveniently located in University Area”
16 Dec 2017
“Pathetic”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Charlotte - University Place - E. McCullough Dr.
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (50)
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Hotel's Favourite
Reviewed April 4, 2018 via mobile

I have been staying here for 3 weeks after having to suddenly vacate my Airbnb in the middle of the night. I called this hotel and the receptionist gave me the best advice for booking online and was extremely helpful upon check in even though...More

Thank Kristin_L8
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded April 4, 2018

Kristin, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you are enjoying your stay, and we are happy that you are impressed with our service, suites,...More

Reviewed February 25, 2018

I stay here for four weeks while i have Business in Charlotte. I had no Problems. everyone is friendly , the front desk is very helpful. my room is big and even though they give me great Price. everything is clean and i even have...More

Thank Pascal J
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded February 26, 2018

Pascal, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments...More

Reviewed January 23, 2018

My service animal and I stayed here from Friday -Monday. The customer service that we receive from Melissa Coveney was definitely over and beyond. She was extremely nice and attentive, just made sure that we had a great stay. This hotel is conveniently located in...More

Review collected in partnership with Extended Stay
Thank fridayrene
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded January 24, 2018

Thank you for evaluating your stay. We are glad to read you liked our attentive service and that our location was perfect for your needs. We will share your wonderful compliments with the entire team especially Melissa. Thanks again for recommending us to future guests....More

Reviewed January 17, 2018

The filthiest Extended Stay America I've ever been in if not the dirtiest hotel room I've ever rented. The staff was nice and refunded me for my stay but I almost feel like I should bed compensated for the emotional distress I suffered after discovering...More

Thank beejesc
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded January 18, 2018

We are sorry we failed to provide you a clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously and have discussed your feedback with our housekeeping department to double...More

Reviewed January 4, 2018 via mobile

Despite being switched to a different room, we encountered the same issues... dirty linen, food on the carpets, leftover food in the fridge, dirty tables, tubs and mirrors. We opted to clean the second room ourselves since all nearby hotels were booked due to new...More

Thank smith060107
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded January 5, 2018

Smith, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Details
Price range
US$79 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$79 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (14)
Dining (1)
Pool & Beach (1)
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Room Tips
"Back side to the lake"
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"Too dirty to consider"
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"If you must stay here, avoid room 214!"
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"non-smoking and pet friendly was a real plus. quiet times enforced a real plus"
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