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Best Western Plus Charlotte/Matthews Hotel

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Traveller (34)
Room & Suite (21)
Dining (5)
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Overview
  • Excellent39%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible15%
Travellers talk about
“room was clean”(20 reviews)
“stay there again”(12 reviews)
“hot breakfast”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer: SAVE 20% in Charlotte!
Hotel deals
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer: SAVE 20% in Charlotte!
Hotel deals
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (321)
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317 results
Traveller rating
117
84
50
18
48
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LanguageEnglish
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117
84
50
18
48
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All reviewsroom was cleanstay there againhot breakfastyogurtwi fiminute drivegreat customer servicedesk clerkenjoyed my stayfitness centerthe breakfast areaparking lotupgradeslaundrymicrowavechannelsflorida
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1 - 5 of 317 reviews
Reviewed 2 days ago via mobile

Only one computer at front desk worked so it took 20 mins to wait to get checked in. Phone in the room was torn apart- see pic. TV did not work - see pic and I was told I had to wait until they had...More

Thank luvnlyf c
Response from Kam P, Manager at Best Western Plus Charlotte/Matthews HotelResponded today

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Hotel's Favourite
Reviewed 2 June 2017

Stayed one night after a visit in Columbia, SC because we were flying out of Charlotte. For 80 dollars before tax, we got a very clean and modern room, though a bit small, but had a king sized bed. Room was clean, wifi was good,...More

Thank RhodyRaybo
Reviewed 3 weeks ago

Very pleasant stay, Kind and attentive staff. Clean rooms. Comfortable beds. Chilis restaurant next door.. Other coveniences nearby. Quiet atmosphere. No pets/No smoking hotel. Good breakfast. Cozy lobby with a couple sittling areas to relax. Renovated rooms.

Review collected in partnership with Best Western
Thank AngieB98
Reviewed 12 March 2018

We recently stayed at this hotel, the price was reasonable and it was close to Charlotte, but besides those two facts there was nothing good about this hotel. Upon arrival the girl who checked us in was more concerned with her phone than checking us...More

Review collected in partnership with Best Western
Thank jlbertelsen87
Response from Kam P, Manager at Best Western Plus Charlotte/Matthews HotelResponded 14 March 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 5 February 2018

Great place to be. This was my first time I was in Charlotte and this hotel was clean and charm with great breakfast good internet and the rooom was very nice and clean smells fresh when you walk into room. Will be back again

Review collected in partnership with Best Western
Thank goldenbreak9
View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$83 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$83 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (34)
Room & Suite (21)
Dining (5)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Renee P
8 January 2017|
AnswerShow all 2 answers
Response from Teresa B | Reviewed this property |
No smoking inside but very convenient outside. Ask for a room "at end of hall near exterior stairs."
2
Votes
Jim P
28 February 2015|
Answer
Response from Chianti D | Property representative |
Mr. Potter Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day... More
0
Votes
Room Tips
"The lower number the room, the further you are away from the busy road."
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"Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a..."
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"Don't stay here"
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"Facing the front side of the Hotel"
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