We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Newly Renovated, Hyatt Place combines style and innovation to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today's traveler.DescriptionHyatt Place Charlotte/Arrowood is conveniently located near Westinghouse Boulevard, where most of Charlotte's major businesses have their offices. The hotel is located only 5 miiles from Carowinds Theme Park.General InformationHyatt Place is designed for the 24/7 lifestyle of a multi-tasker, perfectly blending style and comfort. Guests can enjoy a fresh bite to eat at anytime of the day off the menu in the Gallery, start their day with the all-new complimentary a.M. Kitchen Skillet™, featuring freshly prepared breakfast sandwiches, waffles, French toast, pancakes and steel cut oatmeal, is available daily in our Guest Kitchen, and stay connected through free wi-fi and 42 inch tvs in all guestrooms. At Hyatt Place guests discover everything they need for a refreshingly seamless stay.
This summary was created by AI, based on recent reviews.
Powered by AI
Hyatt Place Charlotte Arrowood has received a mixed bag of feedback. While some guests have complimented the hotel's welcoming atmosphere and newly remodeled rooms, others have expressed concerns over cleanliness, including encounters with unclean rooms and broken fixtures. The value proposition of the hotel has been questioned, as travelers have reported issues ranging from room assignments to hidden construction.
Service experiences vary, with mentions of friendly staff but also frustration over unresponsiveness and a lack of basic amenities. The location near the highway is appreciated, despite the nuisance caused by ongoing construction. Additionally, guests have encountered various problems with amenities, including non-functioning showers and unexpected pool closures, which, along with outdated decor, have contributed to dissatisfaction with the rooms.
Location
Inconvenient
Atmosphere
Welcoming
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
So we are Hyatt Place and Hyatt House fans and are Platinum level Gold Passport members. But this particular facility was not so great for us. Upon checkin, we were sent to a room immediately across from the elevator. Why? I don't know. The hotel wasn't busy. When asked to change, they put us directly across from a noisy ice maker that was worse than the elevator. The fitness room was not up to usual Hyatt standards - few towels, no water cups, not many machines. They ran out of plates and silverware at breakfast. My mini muffin was a bit stale. And our couch was saggy and misshapen in our room. All in all, kind of a mediocre experience.
Read more
Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Mar 2, 2017
Thank you mooth! We appreciate you taking the time to communicate your concerns and experience about your stay at our hotel. We thank you for your loyalty to the Hyatt Brand. I am sorry that we did not exceed your expectations at our location. We want to make this right! Please contact me directly at the hotel so we can discuss in detail. Again, thank you for your loyalty. Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay was beyond amazing. Great price for the size of the room amenities and overall cleanliness of room. Bed was super comfortable will definitely stay again caught uber to hornets game jack in the box right across the street nice little weekend getaway
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 24, 2017
Awesome Robert B! Thank you for giving me the opportunity to share such a great review. I am so happy to hear that we knocked it out of the park for you. I love the size of our rooms and the accessibility to all of Charlotte's venues. I hope we can host you in the future! Keep Traveling, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
The customer service at this Hyatt Place was outstanding! Andrew in group sales was so accommodating and took care of every detail. The staff on site over the weekend was well informed and continued to execute those details. I would stay again in a heart beat.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 24, 2017
Fantastic Jacqueline D! We appreciate you taking the time to share your experience at our hotel. You are so right, Andrew is an amazing team member and he makes us all better. Our goal is always to be "in the know" to ensure all of our guest are well taken care of. I can not wait to host you again! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great experience at the Hyatt Place. The staff was very friendly and extremely accommodating to us. We were there for soccer and had early games, they went out of their way to make sure breakfast was available to us earlier than they typically open. Great customer service in my opinion. The rooms were very clean and spacious. And the beds were very comfortable.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 24, 2017
Wahoo Paige O! Wow! this was a pleasure to share with my team. Thank you for the review! Everyone on our team works extremely hard to provide a place that is inviting and warm. I am also glad to hear that we were able to open breakfast earlier to accommodate your group. We hope to see you again! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome location would stay again no doubt very respectful and never had any issues with the staff or noise but we did have to switch rooms a few times because of a few things but over all great place and location
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 24, 2017
Thank you leong611! We are so excited that you took the time to share your thoughts about our hotel. I am glad to know that we exceeded your expectations with service. I am sorry that we had to change your room, however, it looks like we got you taken care of. Come back to see us! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed the hotel. Breakfast could have been more appetizing but everything else was wonderful. The room and staff very wonderful. Everything was very clean. Room were spacey and comfortable. Would definitely stay there again.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 6, 2017
Wahoo richardfA6997JV!! Thank you so much for taking the time to review our hotel. We work hard to provide an experience to all of our guest. I am so glad we were able to knock it out of the park for you. The rooms are huge and i love it. We can not wait to host you again! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my 2nd stay for a 3 day work conference and I was extremely satisfied with my stay. The rooms are always spotless and the breakfast buffet is excellent. Two employees remembered me from my previous stay (which was probably 6 months ago) and I was blown away. Everyone had excellent customer service, and the manager went above and beyond by taking extra special care of my cat. I had to bring my Ragdoll cat with me on this business trip because she had a cold and needed lots of TLC and some eye drops. The hotel manager allowed me to have a late check out so that I could finish my work meeting without worrying about my cat. She was able to relax in the room while I was able to focus. We also enjoyed lunches and snacks during the day and all of the food was fantastic. They…
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 6, 2017
Super valeriegJ4473EC, Wahoo! thank you so much for sharing your experience about our hotel. I love being able to tell my team that they made a loyal member feel special. I am so glad we wow'd you. You are so right...those cookies are insanely good. Thank you for recommending us and for being loyal to us and the brand. Come soon! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean, comfortable rooms with a nice sitting area for entertaining. a Full breakfast offered each morning that included eggs, sausage, cereals, fruit, yogurt, variety of breads and spreads, juices, and coffee! All staff were very polite! Would definitely stay here again!
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 6, 2017
Fantastic 520mbf! I appreciate you taking the time to review our hotel. I love our breakfast. I am glad Hyatt allows us to change it up to accommodate our guest. The team are amazing. I love how we work together to provide an experience for all of our guest. I am so glad that we were able to exceed your expectations. Come back soon! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No soap (except for the used soap left behind by a precious occupant), no toilet paper, sink cracked, headboard dirty, carpet in room torn. Staff friendly but completely unconcerned about condition of room.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Feb 6, 2017
Thank you Pamelaf92, Thank you so much for taking the time to review our hotel. I appreciate all comments because my goal is to provide exceptional service to all. I am sorry that we were not able to achieve this during your stay. Please reach out to me directly so we can discuss. I hope to host you again. I would appreciate the opportunity to earn your business and loyalty back to my hotel and to the brand. Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A couple friends and I stayed here this past weekend for a fun night with just us girls. The double bed room was so spacious that we did not feel on top of each other even with all of our bags, food, and extras. The pull out sofa allowed us each to be able to stretch out and have our own bed - although the sofa bed wasn't as comfortable of course. The rooms were clean and the staff was super friendly and helpful. Free breakfast is always a nice touch but I wish they had the fresh waffle maker to top it all off. Hot items were premade pancakes, eggs, and sausage links (wish there were turkey options too). We really enjoyed ourselves!! This will be our new meeting place. Clean, good service, easy to find location, and affordable!!
Read more
Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shalai C, General Manager at Hyatt Place Charlotte Arrowood
Responded Jan 25, 2017
Super Shanta H! We love to be your go-to hotel for celebrating occasions! Thank you again for taking the time to review our hotel. I am glad that you were able to enjoy our spacious rooms! My housekeeping team is committed to providing fresh, clean rooms. Lastly, i am glad that we exceeded your expectation for customer service! Keep coming back! Best regards, Shalai
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C$157 - C$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt place charlotte/arrowood hotel charlotte, hyatt charlotte, charlotte hyatt
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.