This hotel had friendly and efficient staff members. We especially enjoyed "Wanda" who was sunshine every morning while cooking our eggs! The hotel is located literally right across the street from the Charlotte Convention Center. The location is also accessible to many Charlotte restaurants and shops. We would consider staying here again when visiting Charlotte.
Enjoyed welcome drinks and snacks with nice service at the managers reception from Sina, Alana and A'Nita. Clean, modern rooms located close to the concert we're attending. Close to lots of things and would recommend staying here.
We had an outstanding first visit to Charlotte and being located in the heart of uptown was fantastic. Easy walk to lots of dining/entertainment options. Complimentary breakfasts were excellent, serving a wide variety of quality breakfast foods. Clem and Ann provide a wonderful and nutritious way to start the day. Will definitely stay here during our next visit.
Valet parking is 3rd party managed, quick and efficient. Check in: swift, informative and friendly. Room: clean, spacious, comfy bed, small pillows but plenty of them, shower pressure not the best but not the worst. Breakfast was plentiful and tasty but best of all service from Ann, Clem and Harvey made our day! Thanks for a great stay!
We drove over 14 hours to North Carolina and were greeted with such amazing customer service. Shelly at the front desk checked us in quickly and was extremely friendly. The next morning we were happy to be a nice hot breakfast and Mary took great care of us, making sure we had what we needed.
My 5 star review is completely devoted to Ann, of the breakfast area. Everything with the hotel, stay and experience was fine, but Ann seemed to go above and beyond. She had an excellent attitude and was a pleasure to be around. Thank you Ann!! Also, obligatory shoutout to the crew that made the breakfast.
Wanda over at breakfast gave amazing service. The best service I’ve ever had getting breakfast. You can tell from the small amount of time with her that she has a warm heart. I wish I had a Wanda back home!!!
We enjoyed a wonderful stay at this Embassy Suites in December. Shelly was there to check us in and the next day to check us out... She is a gem of a person and a gem of a team-member... Anne and Wanda were phenomenally pleasant, just made sure that everything was perfect - and also sang while making breakfast. What a nice touch to show the joy at your job. The weather was crummy outside, rainy & cold, but the team made it a warm stay. Thank you each and all!
I was there for Quinceneara weekend. The customer service was excellent. From the front desk, made to order omelette at breakfast, cocktails at the bar…Ron, Wanda and countless others made my stay enjoyable 🥰
Mary apart of the breakfast crew was absolutely amazing!!! She respectfully asked if she could take my plate away instead of reaching over me!!! The cooks were fabulous as well with their beautiful singing making the morning experience great since I hadn’t had my coffee yet.
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